Error During VIC Reinstall: Unable to Remove Older Version
RecTrac 3.1.10.16.00
Table of Contents
Problem
On a computer needing a VIC reinstall or version update (but with previously installed VIC), the install process fails, yielding an error regarding the installation failure.
Error Message
The older version cannot be removed
Solution
The error reason stems from the existence of a registry key that is preventing new VIC installs.
Steps For Solution
- Go to Regedit.exe (run as Admin).
- Find VSI VIC with Match Whole Case Only.
- If the first entry is under Computer\HKEY_CLASSES_ROOT\Installer\Products(bunch of numbers and letters), delete it.
- Install VIC again.