Household & Member WebTrac menu option missing after update
RecTrac 3.1.10.27.00
Table of Contents
Problem
After updating to 3.1.10.27.00, we noticed that on Webtrac, under the My Account menu the Household & Member menu option is missing.
Solution
From WebTrac Menu Management, you will need to update the NextGen Account Menu and add the Household & Member menu option under My Account.
Steps For Solution
- From the RecTrac main menu, go to Webtrac Menu Management.
- Highlight your NextGen Account Menu from the DataGrid.
- Click Change.
- Expand My Account (WebTrac_NextGenMyAccount_Tab1)(Tab).
- Expand My Account(WebTrac_NextGenMyAccount_AccountGroup5)(Group).
- Under the Available Fields column, use the DataGrid filters to locate the Household & Member (WebTrac_NextGenMyAccount_HouseholdData)(Button).
- Drag and drop this field under My Account(WebTrac_NextGenMyAccount_AccountGroup5)(Group).
- Click Done.
- Click Clear All Cache.
- Toggle on Include WebTrac Cache.
- Click Continue.
Once the Webtrac screen cache has been cleared, reload the WebTrac site, log in to an account and you will see the Menu option under My Account.