10.3 and 3.1 After IP Address Change, How to Verify Plug'nPay Credit Card Processing Still Works
Problem
We use Plug'nPay for a our credit card authorizations. Our IP Address changed and we want to verify that credit card authorizations will still work. How?
Solution
1 Go to https://pay1.plugnpay.com/admin/.
2 Enter the Login and Password given to you by PlugNPay to log into your account.
3 Under Settings, click Security Administration.
4 On the Security Administration Area screen, click Transaction Security Configuration.
5 Scroll down to the Add IP Addresses section near the bottom of the screen, and type your organizations public IP address(es). (If you do not know your public IP address, you can obtain it by going to: http://whatsmyip.org)
6 Click Add IP Address.
7 Repeat steps 5 & 6 for EVERY public IP address your organization uses and/or through which you will process PlugNPay Transactions.
8 Close the window when done by clicking the x in the upper right-hand corner of the screen.
Note: Failure to register your public IP address(es) with PlugNPay will result in failed (No Authorization) credit card transactions on the PlugNPay site. Users running RecTrac 10.1n (or later) will receive a pop-up message indicating the cause of the transaction failure If applicable, that pop up will include the IP Address that is NOT registered. Users NOT running 10.1n (or later) will not receive this message.