Error Code: NOT_Found-Error Message: 20220825000000055716 was not found
Error when attempting a credit card refund with PayTrac
Problem
We just switched to PayTrac from another credit card interface and when attempting a refund for an older sale pre-PayTrac we get this error:. Error Code: NOT_Found-Error Message: 20220825000000055716 was not found
Solution
Since the original sale was not done with PayTrac, you can not pick the old receipt and have it auto refund through PayTrac. You would need to gather the credit card information from patron and process a manual refund through PayTrac or pick an alternate refund option like, a check request through finance or household credit.