Summary
Join Dane Whitcomb as he walks through using the Ticket Reprint utility in RecTrac.
Video
Transcript
00:00:05:13 - 00:00:30:09
Dane Whitcomb
In this video, we're going to be going over how to reprint tickets. So to do this, we're going to be going into our RecTrac menu and we can just type in ticket reprint and that will give us the ticket reprint option. And you'll see a screen similar to this. So you can reprint tickets that were purchased by a patron on WebTrac or if it was a sale done in-house through RecTrac, it would show all tickets in here.
00:00:30:11 - 00:00:53:18
Dane Whitcomb
And then there's three or four different ways I could possibly find a specific ticket. If you're looking to just print out maybe one ticket, you could do it by beginning. So if I change my begin date sometime in 2021 and hit search, you'll see these are all the tickets I've sold from 2021 to 2023. And really, these are all the UN printed tickets sold between that date range.
00:00:53:18 - 00:01:16:23
Dane Whitcomb
If I turn on this, include already printed tickets and hit search, You'll see a few more. So the checkbox in the printed column just signifies that this ticket has been printed. You can still print it again if you need to. It's just by default. We would choose to hide those tickets since they already are printed. So that's using it based on the beginning and end date range.
00:01:16:25 - 00:01:38:27
Dane Whitcomb
There's also a username, so that would be the user who process the sale. So one potential reason you might be using the username is if you want to narrow it down to web sales, you can see a lot of these are the WWW user. That just means it was done on WebTrac. So if I were to put in that user and hit search, that's just going to narrow me down to my web sales.
00:01:39:00 - 00:01:59:00
Dane Whitcomb
The other thing and maybe one of the more common ways you'd be looking at up by his household and this will really help it won't help too much on those tickets sold to the daily guest household. You can see about three quarters of my tickets in this first name are Daily guest. So those are all tied to that same household.
00:01:59:00 - 00:02:21:08
Dane Whitcomb
So if I did it by that, it might not help me too much. But for tickets that were sold to a specific household like these bottom three, I could plug in that household so I can either type in the number there or I can go to my pick list here. And if I do that form sin household and hit search, you'll see it narrows it down just to those.
00:02:21:10 - 00:02:41:03
Dane Whitcomb
The other way you might be doing it is by receipt number. So let's say the customer comes in with a receipt and says, I need my ticket reprinted or they send you an email that reprint their ticket or whatever it may be, as long as you know the receipt number. So I see someone there for 43. Now I can just see those tickets for that receipt number.
00:02:41:05 - 00:03:02:26
Dane Whitcomb
And then the last way potentially it could be serial number. So that's for serialized tickets only. So as you can see in these columns, I've got seven, six, five. Those are serial numbers. So I could also search by those. So I'm going to actually just do the begin and end date for the last two years. And once you choose which ticket you want to print, you just need to select it.
00:03:02:29 - 00:03:21:10
Dane Whitcomb
You'll notice this is a multi select so I could print several tickets at once. I'm going to do a recent one and you would just choose the printer. So if you have a printer set up with RecTrac it'll show up in this list. I do not. So I just have a couple of the defaults. So I'm actually going to choose to just preview it.
00:03:21:12 - 00:03:41:01
Dane Whitcomb
But you would be clicking reprint ticket If you actually want to send it directly to the printer. You just want to preview it. You can do what I'm doing here and click preview ticket and that'll just work in the background here to generate this PDF of the ticket and a pop up on the screen when it's completed. So here's that one ticket I selected.
00:03:41:03 - 00:03:53:03
Dane Whitcomb
And then from here you could even print from the PDF or download it or obviously do the reprint, which would be the direct print. So this is just kind of overview of first, how to find your ticket and then how to select them and reprint them.