APG Arlo Cash Drawer Error: Descriptor Request Failed
RecTrac 3.1.10.17.02
Table of Contents
Problem
Arlo Cash drawer won't let me assign a COM Port because it is giving me the following error message.
Error Message
Descriptor Request Failed
Solution
You will need to download and install the USB emulation driver.
Steps For Solution
- Go to the Vermont Systems sFTP site using an sFTP Client.
- For sFTP login instructions see the Vermont Systems Support Site.
- Navigate to /File Updates And Drivers/APG_ARLO Cash drawers.
- Downloaded PL23XX_Prolific_DriverInstaller_v408.
- Unzip the file.
- Run the exe.
- Follow the setup instructions.
You should now be able to assign a COM Port without receiving the above error message.