Errors (6019) and (6383) Trying to Launch RecTrac 3.1
Problem
We are getting this error in the web browser when trying to launch RecTrac 3.1
WebSpeed error from messenger process (6019).
WebSpeed Agent Error: Agent did not return an HTML page (6383)
Solution
The Interface parameter in the DB was called 'rectrac_1' and it functioned correctly, but the URL being launched was looking for 'rectrac' not 'rectrac_1'.
Since this customer has 'rectrac' in their saved bookmarks, we cloned the 'rectrac_1' interface parameter and named it 'rectrac.' We then removed 'rectrac_1' to eliminate future confusion.