'Only $0.00 of the dollar payment can be applied' error when remitting with Gift Cards in 3.1
Problem
We tried to use a gift card for the first time today and it came up with an alert stating that the amount could only be $0.00. The gift card was for $25 and they were using it to pay for a class that was $15.75.
How do we use gift cards and leave a balance or just use gift cards all together without an alert popping up?
Solution
Ensure the Fees being charged for the item(s) you are attempting to purchase are eligible for payment with the Gift Certificate Service Item being used. In order for patrons to purchase items using gift certificates, the Fees linked to the items for sale must have the allowed Gift Certificate Service Items populated in the Gift Certificate List field in Advanced Fee Update.
1. In RecTrac, go to a Fee linked to an item which can be purchased using a gift certificate.
2. Highlight/select the Fee and click Advanced Fee Change. You will continue to the Fee Update screen.
3. Expand the Payment Settings group.
4. Click the Combo Box icon and select the Gift Certificate Service Items that can be used for payment toward this fee.
5. Click Save. Changes take effect immediately.
6. Repeat these steps for all applicable Fees for which Gift Certificates will be allowed as payment.
Note: To set the Gift Certificate List field value for multiple Fees in bulk (as opposed to doing it by individual Fee as outlined above), use the Bulk Change program in Fee Maintenance (System Management > Fee/Rule/Question Management Group > Fee Management). Access the program and Add GiftCertificateList to the Bulk Changes to Add box. Process your bulk changes as you normally would.
See Also: Topic Doc - Gift Cards/Certificates for a complete guide to RecTrac Gift Certificates in RecTrac 3.1.