Range Express 3.1 not working. Getting 'Please Wait' when adding Service Items to the Cart
Problem
Range Express doesn't seem to be working.
When I try to sell a Range Ball service item (with Range Express profile linked to my user ID), I get a spinning 'Please Wait' icon that never goes away. The client. LIVE broker freezes up on BUSY until I kill it, nothing ever happens and I have to X out of the session.
Solution
A spinning wheel and 'please wait' under these circumstances typically means the Rangexpress.mdb file is not running.
Exit your RecTrac session. Ensure you have Microsoft Access loaded and running on your RecTrac Transaction Server. Search your system for AccessDatabaseEngine_x64.exe.
Once located, right-click on the file and 'Run as Administrator.' Follow the prompts and allow the file to install to its defaults.
Start a new session of RecTrac and attempt the transaction again. If you cannot find AccessDatabaseEngine_x64.exe, then contact Vermont Systems Support for a copy of the file.