Invalid Screen Name of ProcessingPrompts_GiftCertificateSwipe' error in WebTrac 3.1
Problem
We're on RecTrac / WebTrac 3.1. When attempting to reload a gift card in WebTrac, my patrons are getting an 'Invalid Screen Name of ProcessingPrompts_GiftCertificateSwipe' error when trying to add the Gift Card to the Shopping Cart.
Is there something wrong with our setup?
Solution
Link an IDSwipe NONE profile to the WWW User ID
To allow Gift Card purchases and reloads in WebTrac, you must link an IDSwipe 'NONE' profile to your WebTrac User ID. The following steps assume your WebTrac User ID is 'WWW.' If you are using an alternate WebTrac User ID, then substitute the User ID accordingly.
1. In RecTrac, go to Management Ribbon System Management User/Menu/Profile Management Group Profile Assignments.
2. Expand the Type: ID Swipe tree.
3. Highlight/select 'NONE.'
4. In the Linked Profiles column, expand the User Tree.
5. Click and hold on the NONE profile from step 3 above. When you have 'grabbed' the profile, a red box will appear that displays the profile name.
6. Drag and drop. Drag to the WWW User ID in the middle column. When the box turns green, release the mouse. This will link the profile to the WWW User ID.
7. Exit Profile Assignments