3.1 POS Tickets generate a .pdf that won't open - There was an error processing a page
Problem
In RecTrac 3.1, we cannot view the .PDF Tickets after they are emailed. The customer gets the email and the attachement, but when they go to open the .pdf, Adobe throws an error saying, "Adobe Error (110) There was an error processing a page." We need to resovle this, obviously.
Solution
We've seen this one a few times and it's a pretty easy fix. 99% of the time the problem here is that the logo file you're using on your Tickets in Template Design Studio has a file name that either contains a space or a special character, or both. This will cause Adobe to think the file is corrupt, and it won't open.
To resolve this, youll want to:
- Rename the file image in Windows, making sure you keep the file name to one word and omitting any special characters. For Example: "Water Park #Fun.jpg" will not work, but "Water_Park_Fun.jpg" would work, as would "WPF.jpg," etc.
- Delete the old logo from the Template in TDS and re-add it using the newly renamed file.
- Re-generate the .pdf tickets and email them.
If you need assistance with any of the above, or if you or patrons still experience trouble with the .pdfs after you've followed the steps, then please contact one of our professionals in VSI Support. We're here to help!