3.1 Refund now or refund void results in error ** Value -999999.99 cannot be displayed ussing zzz,zz9.99 (74)
Default Subject
Problem
When performing a refund now or refund void, I am getting the error ** Value -999999.99 cannot be displayed using zzz,zz9.99 (74) |
Solution
This error is the result of having a negative value within the Payment Profile in one or more of the module fields found under the Maximum Refund Now/Void group. Removing the negative values from the module fields will resolve your issue.
Steps For Solution
- Go to Profile Management.
- Select the Payment Profile for the effected user and click Change.
- Expand the Maximum Refund Now/Void group.
- Remove any negative values from the various module fields.
- Click Save.