The Reservation No Show Fee Processing program allows you to generate fees due for Households who reserved hourly slots in your center but subsequently did not "show-up."
Main Parts of the Screen
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Reservation Filters
- The Reservation Filters group appears on the upper left-hand corner of the screen.
- No Show Service Item field. This is where you select the Point-of-Sale Service Item that will be used to generate the fees due for households who did not "show" for their reservations.
- Date and Time filters allow you to choose the date and time range to search for reservations that have not been shown for.
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The Facilities DataGrid
- The Facilities DataGrid appears on the upper half of the screen, by default, and lists all the Facilities in your database that you have Permissions to view. Generally speaking, these are the "rooms" in your center where you house your hourly programs.
- Highlight/select the record that corresponds to the room(s) for which you want to search for "no show" reservations, and generate fees.
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The No Show Reservations DataGrid
- The No Show Reservations DataGrids lists all family members who had hourly reservations in at least one (1) room selected from the Facilities DataGrid over the date and time range that you entered. This DataGrid populates upon clicking Search.
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Buttons
- Search - Click this button to search your selected facilities for no show hourly reservations over the date/time range entered.
- Remove Selected Records - Highlight/select individual records in the No Show Reservations DataGrid and click this button to remove them. You would use this button in the event you did not wish to charge a household for a "no show" reservation.
- Process All Records - Click this button to run the Reservation No Show Fee Processing program.
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To exit this program, click 'X' on the title bar. You will be returned to the Main Menu or the previous program.
To Run the No Show Fee Processing Program
- Click the Picklist icon for No Show Service Item to select the POS Service Item that you wish to use to generate the fees due for households who did not "show" for their reservations.
Notes:
- The Record Type for this Service Item should be "Miscellaneous" and your "No Show" Fee must be linked to it.
- The "No Show" Fee should be Fee Type "Standard," and the Transaction Type must be "No Show."
- Depending on your No Show Fee policy, you may need to visit the Time Based Settings group when creating the Fee. This is necessary only if you charge fees incrementally based on the length of the reservation.
For Example: You reserve slots in 30-minute increments and charge $ 5.00 per missed reservation. Edward Spruance has a 1-hour reservation on 02 April for which he is a "No Show." Because he missed two (2) 30-minute time blocks, his "No Show" charge is $ 10.00. In this scenario, you would need to use Time Based Settings in order to correctly setup your Fee.
If you charge a Flat Rate for No Show Fees regardless of the length of the reservation, then you do not need to visit the Time Based Settings group when creating the Fee.
- Expand the Drop-down list and select your Begin/End Date options.
THEN
Take appropriate action in the right-hand column to specify the actual date range you wish to select. Reservation No Shows within the Date Range selected will be included in this process. - Expand the Drop-down list and select your Begin/End Time options.
THEN
Take appropriate action in the right-hand column to specify the actual time you wish to select. Reservation No Shows within Time Range over the Date Range selected will be included in this process. - In the Facilities DataGrid, highlight/select the record that corresponds to the room(s) for which you want to generate "no show" fees. At least one (1) selection is needed, though you may select multiple records, if desired.
- Click Search. The No Show Reservation DataGrid will populate with all family members who had hourly reservations in at least one (1) room selected from the Facilities DataGrid over the date and time range that you entered.
- Review the list in the DataGrid. Use InLine Editing, as needed, to adjust the No Show Fee and/or Count.
- In the event you do not want to charge a family member(s) for a no show, you can highlight the record(s) in the DataGrid and click Remove Selected Records.
- Click Process All Records when ready, and answer the challenge message.
- Click Close when the process completes.
Reservation No Show Processing
Begin Reservation Date (CYMSNoShowProcessing_BeginDate)
Expand the Drop-down list and select your Begin/End Date options.
THEN
Take appropriate action in the right-hand column to specify the actual date range you wish to select. Reservation No Shows within the Date Range selected will be included in this process.
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
Note: This program will only display reservations prior to "now." In the event you enter a date/time range that extends into the future you will not see "No Show" reservations for dates and times that have not been reached.
End Reservation Date (CYMSNoShowProcessing_EndDate)
Expand the Drop-down list and select your Begin/End Date options.
THEN
Take appropriate action in the right-hand column to specify the actual date range you wish to select. Reservation No Shows within the Date Range selected will be included in this process.
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
Note: This program will only display reservations prior to "now." In the event you enter a date/time range that extends into the future you will not see "No Show" reservations for dates and times that have not been reached.
Begin Reservation Time (CYMSNoShowProcessing_BeginTime)
Expand the Drop-down list and select your Begin/End Time options.
THEN
Take appropriate action in the right-hand column to specify the actual time you wish to select. Reservation No Shows within Time Range over the Date Range selected will be included in this process
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
Note: This program will only display reservations prior to "now." In the event you enter a date/time range that extends into the future you will not see "No Show" reservations for dates and times that have not been reached.
End Reservation Time (CYMSNoShowProcessing_EndTime)
Expand the Drop-down list and select your Begin/End Time options.
THEN
Take appropriate action in the right-hand column to specify the actual time you wish to select. Reservation No Shows within Time Range over the Date Range selected will be included in this process
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
Note: This program will only display reservations prior to "now." In the event you enter a date/time range that extends into the future you will not see "No Show" reservations for dates and times that have not been reached.
Facilities (CYMSNoShowProcessing_Facility_DataGrid)
The Facilities DataGrid appears on the upper half of the screen by default and lists all the Facilities in your database that you have Permissions to view. Generally speaking these are the "rooms" in your center where you house your hourly programs.
Highlight/select the record that corresponds to the room(s) for which you want to generate "no show" fees.
DeleteNo Show Reservations (CYMSNoShowProcessing_Reservations_DataGrid)
The No Show Reservations DataGrid lists all family members who had hourly reservations in at least one (1) room selected from the Facilities DataGrid over the date and time range you entered. This DataGrid populates upon clicking Search.
Note: This program will only display reservations prior to "now." In the event you enter a date/time range that extends into the future you will not see "No Show" reservations for dates and times that have not been reached.