RecChat: SMS Direct Text Notifications - 03/16/2023
Discover how RecChat's SMS Direct Text Notifications service can help your business communicate more efficiently and effectively with customers.
Table of Contents
Episode Summary
Join host Zach Malloch as he speaks with Dave Wirtz and Josh Jacobs about the Direct SMS Text Notifications features in RecTrac. We also speak about text prices and how to get your patrons to opt-in to use the feature.
Recording
Transcript
Zach Malloch 0:09
Makes me miss my ukulele. But welcome to this edition of RecChat. We have some special guests joining us today, both Dave Wirtz, and Josh Jacobs, who are going to talk to us about some recent updates to the SMS process and our capabilities or abilities. Lots of exciting stuff. So, as always, Bret is here to assist with our questions and answers. We've gotten Culllen the background. So let those fly in. Please use a little q&a Button down at the bottom of your screen to help with that. And we'll go ahead and get started. How's it going? Everybody?
Dave Wirtz 0:45
Going Great. How are you today, Zach?
Zach Malloch 0:47
Not too bad. And, Dave, I think that you have a PowerPoint to kind of get us going. I hear you have exciting information.
Dave Wirtz 0:56
I do. A dreaded PowerPoint. But yeah, I promise I won't take all the time and let the experts speak. You don't want to just listen to the sales guy. But I'll do some introduction. Welcome, everybody. Hope that everybody's having a great day. And again, for those that don't know me, my name is Dave Wirtz and I'm the Director of Sales here at Vermont systems. So I'm gonna share my Screen real quick. Zach, give me a thumbs up and you can see it.
Zach Malloch 1:16
Oh, I can't see it yet. But there it is.
Dave Wirtz 1:21
Alright, excellent. So quick intro for those that aren't aware of what SMS texting is. SMS texting is a feature built into RecTrac. Now that provides four priority text messaging options using SMS shortcode. So some of you may have received texts in the past from organizations, and it has a small little number that's attached as the sending from or receiving from number that's the shortcode using RecTrac SMS shortcode, texting is optimized for large volume notifications. So some of the benefits some of the highlights of SMS texting generally, as I mentioned, it uses the shortcode process. All major cell carriers accept short codes, they will not reject them period. There is therefore zero resist, or risk, excuse me, of the text messages being flagged as spam, so they won't be returned, you will get blacklisted using SMS texting. And it does provide the highest throughput for the messages being sent. So it sends about 100 text messages per second. So when you do have those high volume group alert notifications that you may need to send to your RecTrac population. IE, hey, we're closing the Rec Center due to weather or due to an event. SMS texting is the way to go. And there are no time restrictions, you can process SMS texts, 365 days a year, 24 hours a day, anytime, in any amount. And Josh will speak to this a little bit more not in a ton of detail in this presentation. But it does use kind of standard RecTrac RecConnect tools to produce your target for the SMS text send. So with that, I'll keep moving. So some recent updates to the SMS texting process, as we've done a Recchat on this, but it was many, many moons ago. SMS texting is available to all Vermont's systems customers. So there was a time back in ancient history when we only allowed SMS texting to hosted clients, that is no longer the case. So every one of you on this call, if you are not already using it using SMS texting, you are now eligible to do so. So whether you host on premise, or you host with us. The second is it's not necessarily a change. I want to be clear on this. Specifically in the sense that the SMS texting capability is an opt in based service. So your client, your patron must opt in to receive SMS texts. The change or the thing we're trying to highlight with this as there are numerous tools and options and features. And again, Josh is going to be the one to speak to this with way more knowledge than I can regarding how to best enact and enable your consumer your patron to opt in. We're going to provide a follow up document an FAQ document and some help information about SMS texting after this RecChat to all the participants and it's going to include a bunch of the details that Josh is going to speak to here in a minute regarding that opt in process, Zach, I'll pause any questions that I should answer here or anything we need to address so far that has come up in the chat.
Zach Malloch 4:59
I I'm having a little hard time seeing questions on my side. Bret, do you see anything coming in yet?
Bret Alarcon 5:04
Nothing's come in yet.
Zach Malloch 5:07
You're being 100%. Clear? Yep.
Dave Wirtz 5:09
There's a first for everything Zach. All right, so let's move on to what is I feel because obviously the sales side of it is my bread and butter. The the the other big recent update slash change to SMS texting. And that is we have adjusted the pricing methodology and how we approach the cost to utilize RecTrac SMS texting. So for a little bit of backstory here, text messaging through the SMS process, used to have a per text, fee and rate with a monthly minimum was $15 a month plus five cents of text that is now no longer the way that we price. For anybody on this call that's already using SMS texting, love to have a call with you, we can pivot you to the new pricing, which is introduced on the bottom of this slide. So the idea with this is a move to a monthly flat rate. That gets you a certain number of texts in a year, the year is your fiscal year. So if the city of Josh Jacobs, I'll use that as the example as a fiscal year that starts July one as of July one to the next June 30. And if he was at the introduction level, he would have 12,000 texts that he could send. And his cost for that would be $30 a month. If he sends 6000 texts in the first month, that first month fee is still $30, he just has 6000 texts left for the rest of the year. Obviously, there are different levels here, sliding scale, based on how many texts you think you're going to need to get your communication in line. And the final note I'll make on this is that there, I'll make two notes. The first one is there are actually some per text rates that we can add on to this if you're just going to slightly go over in your year. But we can also talk about at that point moving you up to the next tier or level, if you think it's going to be well I bought 12,000. And I'm really going to be needing 35,000. Okay, let's talk about moving you to the 36,000 level, the base level. And then the second and final point I'll make on this is for the month of March, we are actually running a pricing promotion that will discount the prices per month. For the SMS texting, for example, the $30 SMS introduction add on is currently discounted to $25 a month for the month of March if you elect to move forward into March and purchase it. And then $65 For the base level. And on and on. And I can provide the specific numbers for each individual. If there's an interest.
Bret Alarcon 8:01
Yeah. Got a good question that came in. Is there any easy way to see how many messages we sent at any given time?
Dave Wirtz 8:08
I think the short answer is yes. I mean, let Josh get into the details. But there are some reports that you can run. And there's actually even a monitoring part of the license Profile on this. So we know how many you've sent, because as you approach your threshold, we can give you some alerts on that.
Josh Jacobs 8:24
Yeah, we have an SMS report, or you can plug in even specific date ranges, especially when you're in that fiscal year timeframe. So you're trying to find out how many are sending between a certain range, right, you're gonna see the opt in type the in and outs.
Dave Wirtz 8:40
So excellent. That's it for my PowerPoint. As I mentioned, definitely reach out to my sales team at any time. And we can provide specific details to your organization and get your pricing quotes. But I'm going to stop sharing and turn the mic back over to Zach, and we'll go forward from there.
Zach Malloch 8:59
Yeah. So thank you very much, Dave. And hopefully that's exciting, particularly that last sign for anybody that's been interested in SMS. And we were going to have Josh just kind of show us what the opt in process really looks like. And, you know, so we're running RecConnects to get the list of people we're sending to he's also going to show actually, what's right on his Screen right now the RecConnect results where you would actually go to send the SMS from. So Josh, I'll hand it over here.
Josh Jacobs 9:28
Perfect. So thanks, Dave. And the nice thing about the SMS side of it being sort of a an offshoot of the standard RecConnect process is once this is turned on enabled, it's really the same style right where Dave mentioned about cancellations or anything like that when you're running a standard RecTrac RecConnect for the module side of it. Once you're once you spit back your results. Once SMS is enabled, you're going to see the SMS option. Here, So you're still within sort of the same RecConnect Results Screen for anyone who's doing a lot of this now, so we're not trying to reinvent too much with it, it's just the extra SMS options are enabled giving you the ability to sort of create your bodies. So creating the body. Putting in your text message, the nice thing too is you can create standard templates using the tags. So anyone who might embed a tag into a an email, same thing with the SMS world, right, so embedding a tag for the activity description to make it feel a little bit more formal when you are sending out that text message. So all those same tags, email bodies, and then while also creating the template, so you're really just staying within the RecConnect. Results Screen with just the added SMS option. The real kicker here with it is though, when we're when we're in the world of like Dave had mentioned about the opt in service, the big thing that I wanted to point out is, it's really going to be important for you guys, as the users to really push this out to your customers, right? We actually have different ways that we can embed a URL into an existing RecConnect into a social media campaign into receipt comment codes. So your your your current town, city park district pages, we can actually have a URL with a login redirect already built in QR code. Sorry, if I didn't say that. But essentially, when a customer browses out to this URL, they're brought right to a login Screen, giving them the ability to either login to RecTrac. And then just to point out here is our SMS update, opt in Screen. Now anyone not coming from a login redirect, under My Account, and we'll get we go through this during the implementation phase to making sure SMS update is visible on showing under the My Account area. But SMS update is essentially the same area. So the key here with the opt in and trying to make this as easy as possible for your users on your end is really sort of making that login redirect URL visible in many, many different areas, like I had said, your town, city park district pages, receipt comment code, so even if it's just there at the bottom, and existing RecConnect, email, QR codes, social media everywhere that you can kind of have this out there to make it easy for your customer to browse out something like the QR code on a front desk. So someone who is in the actual building can scan it, and then your that your front end users have the ability to sort of maybe help if they're standing there, or again, have it up in the lobby somewhere for someone to scan and do that opt in. Because this isn't necessarily you're opting them in this is the customers themselves are going to be opted in. Now, if a customer is is going through the opt in process, and they do not have a cell phone listed, there will be another Button down here that will automatically redirect them back to the household member area. So the opt in scenario here as straightforward as opting in and hitting submit, which will then send off that text message the customer will get it letting them know that they're opted in. And they're now available to receive text messages. I'm going to pause for a second.
Zach Malloch 13:42
Looks like a couple of questions are coming in.
Bret Alarcon 13:45
Yeah, the first one is kind of text, Can you text the customer back? If so where does that text go?
Josh Jacobs 13:52
It isn't necessarily a response back to someone specific, but we do have help and stop capability mixed in. So sort of if you can see it on my Screen texting stop or help, will then will then trigger a message essentially a help when we go through the setup process. And we're actually getting this all implemented. There's an area to put in contact information, whether it's a cell phone or an email. So if a customer does text help back, they'd be given they would get a text back with your the contact info that you want to give to them. So it's not really a give and take where you're responding back to a certain user there. It's more of they have the stop which would then instantly change to the opt out or the help which would then give them the information to call or email.
Bret Alarcon 14:42
And Pam would like to know well roster show of patrons have opted into texting.
Josh Jacobs 14:47
When when you get to the rec connect results Screen. You can when the message gets sent you do have the ability to print a roster after the send happens. That will give you basic information and invalid phone number, or if maybe that customer has not opted in.
Zach Malloch 14:47
I think maybe they're asking Josh, if, if we can add a Field to the regular roster that shows whether they're opted in or opted out. So they get an idea before they even send the messages, how many people on their roster would actually need to be contacted and the different method, anything like that?
Josh Jacobs 15:24
Not something I've added yet, but I can definitely find that answer. And get back. I'm sure a lot of people would want to know, that looks like the Pam was the one that asked that. So I don't have the answer to that, but I can find out and we can get that out.
Bret Alarcon 15:40
Then John's asking, Could you show how RecConnect is able to target participants cell number and or primary slash secondary guardians cell number, and or all some members in the household?
Josh Jacobs 15:53
Yeah, so the way it's gonna work right now is within my current household, I have my cell phone number, and flagged primary Guardian cell phone, the way the the way the results is going to work is let's say I have Sophie enrolled into a program. Now in my case, being a five year old, my daughter doesn't have a cell phone. So even if there was a number, if there was a number here in the additional family members, that was flagged as a cell phone and opted in, it's always going to go to the person enrolled. If the person enrolled does not have a cell phone that's opted in, it's going to revert back to the primary guardian, I will say it's not going to do both. If Sophie was old enough to have a cell phone and that number was opted in, the message will go to the participant. Now it's also dependent on the RecConnect results. So it's still the same processing option when you run the RecConnect, where you do have unique family member unique household scenarios. So in my results, I actually have my myself and two people within my household enrolled into these three programs within this database. So technically, spell my name, right. Technically, if all three of these numbers were opted in, we would have got the messages. But again, in my case, these two being young ones, they don't have it. So the message itself would come directly to the primary guardian in that case. little long winded there, but I'm hoping to answer that correctly. It does not trickle down to secondary guardian. Right. So it's it's person enrolled. If they're opted in, they will get it if they're not, it will revert and try to find the primary guardian to see if they're opted in. One other thing that you can do, let's say my wife is the secondary Guardian within my household, it's not necessarily going to revert down to her to text also. But the other way you can do this is if the primary Guardian has two numbers listed here. So primary phone, secondary phone under the Guardian, the primary guardian, you can opt in those two numbers there to receive two different text messages.
Bret Alarcon 18:18
Dan wants to know, what level do most cities use? And, Dan, I think you're I'm guessing that you're talking about your text package? If not, could you please elaborate?
Dave Wirtz 18:33
If he is Brett assuming that he is I can answer that really quickly. It's a relatively new thing, the tiers. But the most popular tiers that we have encountered in pricing. This since we've pivoted to this tier since December, have been the base and the introduction level. So the 12,000 a year and the 36,000 a year. Think obviously, some of this is going to be your own estimation of how much communication and what Type of volume you have. When each communication happens. If you have 20,000 members that you need to communicate to once a month, you can do the math pretty quick, you're going to need way more than 12,000. If it is truly that we're only using this for alerts and emergencies. It's your call about how much you want to use this SMS texting, like Josh said, you can go to regular RecConnect Just send an email and that's free and it's been free and it's going to stay free. But if you want this more robust, secure, kind of almost guaranteed throughput to a person's mobile device that SMS entails. That's where you're gonna need a certain level. So most popular today have been the base in the intro.
Bret Alarcon 19:45
And then yeah, Andrew has a question to kind of piggyback on that. Are you committed to that package for an entire year or can you upgrade after a few months?
Dave Wirtz 19:54
Yeah, great question. So we do annualize it just for so that becomes part of the annual maintenance bill, but it it a couple months in, you need to go one direction or the other, we can definitely talk about that and figure it out. So there's some flexibilities in that. In terms of where you're at with your tiers. Another question we asked folks like back to the example I gave her if I was talking to Josh, now, as a possible user of this, and his fiscal year did start July one, we can do one of two things, we could prorate the fee for the rest of this year. So the four months left until July. And he would pay, you know, $120 for his text messaging and get 4000 texts if he was at the intro level? Or if Josh says no, I expect to send 12,000 texts between now and the end of the fiscal year. Then we can charge the full 360. So
Bret Alarcon 20:53
all right. Missy has a question. How does it work if you want to send a text out to the pool be close today? That is not in an activity. So who do you send it to our current tech system lets people pick things like pool kids sports, adult Sports and Fitness Center.
Josh Jacobs 21:13
I think the big thing with this is the fact that it's still within the RecTrac sort of functionality. Technically, facility recconnects past recconnects household level recconnects. So as long as as long as it's a rec connectable, if you will, option, then it's the SMS functionalities is going to be there. So if I ran pass a membership, rec Connect for current active past members, it would essentially be that I use activity just as a quick example, to do this for rosters like something's closed. But it's the same idea if, if I ran the membership RecConnect, I'd have the ability to process an SMS through pass level, facility level, household level.
Zach Malloch 21:59
And actually, I'd elaborate on that Josh, maybe you could bring up report output listing. If you bring up report output listing, and you just Type in RecConnect in the description. It will show you all of the reports that have the RecChat connectable to use Josh's adjective there, options and down under system, you could do a RecConnect for essay person, or sa household, and you could potentially get something that would then give you all of the people in your system without any other filters, potentially, you know, if you if you do it for pass, you're only targeting members, if you're doing it for activity, only people that are enrolled. But if you just want to do a full blast, everybody that has opted in, then I think that one of those system rec connects would be the one to go with.
Dave Wirtz 22:49
And I piggyback even further on that, Zach, that you could do exactly what Zack said, but then use the feature code, which is the ability to target specific interests to members or households in the household setup to in a feature code is something that you all can, can Josh has pulled up here, it's just a list of I used to call marketing stamps, what's Josh interested in or is he an employee yours, and I can put as many of those features as I want on someone and then use that or I want I need everybody that was interested in x or y or z. So this is a rabbit hole, we could keep one upping each other on on this call. So
Zach Malloch 23:32
it's just gonna do that too. Because you can you can add questions at the time somebody creates a house hold on WebTrac. And then based on how they answer those questions, it can assign features. So you can basically when somebody sets up their account, ask them what they're interested in. And then in any of the reports, those features then become a filter that you can use.
Josh Jacobs 23:53
Okay, now, I'm just kidding. I'll stop.
Dave Wirtz 23:56
Yeah, or you could use past visits and give everybody who's visited the pool in the last month. Yeah, the heads up. So yeah, like I said, it's a rabbit hole, we could go down.
Cullen Barber 24:04
A couple more questions have come in. Quick when I think Josh, if a patron does opt out, or do you hit stop on one of the techs? Does it stop it for all future techs or just for kind of that area, for example, the pool or camps or something like that? If they do say stop? Are they basically saying no more or?
Josh Jacobs 24:26
Yeah, they are? Yeah, so once once that stop happens behind the scenes, it's flipping this to opt it out. So essentially, now when when stuff when when I think tries to get sent moving forward with using SMS, that customer would be opted out.
Bret Alarcon 24:40
And I think that answers a bebe's question too. Sorry, I mispronounced your name. But they just asked when a patron opts out of SMS text, that does not affect their ability to receive other RecTrac comps. Right.
Josh Jacobs 24:56
Right. Just just the SMS
Zach Malloch 24:59
Yeah, that's all or nothing. Yeah.
Bret Alarcon 25:03
Lauren wants to know we do a lot of phone reservations for our campground is there a way we can help the customer opt in, under household update? Or do they have to do it themselves.
Josh Jacobs 25:15
They unfortunately, it's the opt in, you can actually see some information under household, if you really are kind of curious under household management, and you look them up under the miscellaneous info, you can see quickly if they're , a member number under here is opted in or out but unfortunately, is a situation where the customer themselves would need to do it. So over the phone, whether you can again, send them something, steer them to the login, because again, if you're not going to send them the link, then it would really just be Hey, login to RecTrac. And sort of steer them to the My Account, SMS update. Now, the other thing that I don't think I mentioned, potentially would be getting within the splash page comment code, I mean, we have different ways right within the within the comment code within the WebTrac menu, there's also web layouts. So as the customers going through the process, so really trying to make it front and center for them, especially as you roll this out new, really making sure people get with it. So short answer, unfortunately, you can't do it under the household update. But that's where it's going to be really important to try to advertise this in all the different areas where you could quickly say, hey, go to our website, Click on this, and that link brings them right there.
Zach Malloch 26:27
And just to to put a little bit of clarification. So we were talking to Bryan Gillilan, the director of product management. So basically anything that gets into RecTrac, is a new feature has to go through him. And they, the team is looking at ways to streamline this. But there are a lot of requirements from the carriers and from the provider that we're working through to send the messages that make it so it really has to come from the customer to do something and we can't just have your front desk staff have the ability to turn it on to default to have it turned on, they have to choose to turn it on themselves to be to be compliant. And we're looking into ways to streamline that. But unfortunately, at this point, we don't have anything. I can't give you dates, I can't give you the exact formats or anything like that.
Bret Alarcon 27:19
All right. Andrew wants to know, I'm assuming that it shows the number of texts that are about to be sent out. So like before, if you're ready and report and you're about to send it out right there.
Josh Jacobs 27:32
Sorry, would help if I unmuted. Yeah, when you get ready to send don't mind my air here, when you get ready to send it will tell you how many you're about to send.
Bret Alarcon 27:43
Frank wants to know...
Dave Wirtz 27:43
and Josh, sorry, should we mentioned that there is also a setting that you can do that can limit the number of texts. Yeah, that can be sent in a single event. Because, again, not that anybody would have that in their organization. But you might have a person not paying attention to the RecConnect. And they do the SA member, one that Zach referenced and they hit 72,000 members, and you're about to hit an SMS text.
Josh Jacobs 28:10
Yeah, so we've built into the permission Profile. Again, during that implementation phase, we'll talk about initiating that yearly total, but then to Dave's point, in each permission Profile. Little bit, sort of not on the core here, but under Button slash miscellaneous, there are SMS settings. So this gives you the flexibility to put in per permission Profile, a max that someone could send, right, so if we said certain levels can't send more than x. Now, we also do have the ability to deal with the overrides, right, these overrides would be important where if I, there's a percent, so when I'm here, and I hit processed, and it said, Hey, you're about to send 39 different messages. Depending on the situation, if I don't have overriding capability, I'm either not going to be able to move forward, or it's going to warn me, but I do have it. So if I hit that 501 text messages, the system is going to say, Hey, you're gonna you're gonna break your 500. But again, depending on my overriding capabilities, do I or do I not have the ability to override it? And then the final one would deal with more of that sort of yearly total that Dave's talking about? Do I have the ability to go over that? And again, that's a permission Profile level. So you can have different variations depending on the user in the system.
Bret Alarcon 29:36
Alright, Frank wants to know so do you suggest to send both an email and text for those who have not opted in, it would be nice, it would be a nice feature to not send an email if a household has opted in.
Josh Jacobs 29:49
It think that's going to be a case by case something where it's closed or things like that where you just really want to be sure, then the hitting them with the Email in that and the text might just be a nice little failsafe put your mind at ease. I can't speak to that enhancement. I think that is a pretty good enhancement unless Zach or Dave, you know of anything in the pipeline. But I don't think we have a way right now to say, if they have a text, don't send the email. So I think a lot of times if something is really important, you might be hitting on both ways.
Zach Malloch 30:26
And I think I'm aware of right now for that, although I, I feel like we have something, we had something similar for, like labels and letters don't send don't print a letter if they have an email address or something along those lines. So if we have some logic like that, I would bet it would be a good enhancement request, that wouldn't be too hard to implement. But I can't speak for product if I could think it'd be different.
Bret Alarcon 30:50
Ruben has a question that has been asked, but maybe you do want to drive this point home and kind of repeat. So sorry, again, if I'm late, so dismiss if you already touched on this, does the customer have to opt in to the SMS option? Or can we enable the option for them, we have over 200,000 customer base.
Josh Jacobs 31:11
Yeah, so that is a that is a customer opt in. So the the customers themselves do have to opt in, just show it again, real quick here, on within the WebTrac functionality, the opt in process has to happen by the customer. And then sorry, depending on when you jumped in, I think that's really the situation we've been trying to really hammer home with advertising this out, right. And the reason I say that is this URL, which can be in some of that follow up documentation, with this login redirect becomes very important, right. So if a customer clicks on a link scans a QR code, you have a social media post some form of an email, sending this piece of this with your with your actual base href, you can essentially have, all they really would need to do is actually log into the system, and then be direct brought directly here. I had two sessions open go on, sorry about that.
Zach Malloch 32:10
And we do have enhancements in place asking for that. As I mentioned before, for anybody that missed it, the requirements for the customers being the one to initiate the opt in process are not coming from us, we have to be compliant with that for the providers and the carriers that we're working with. But it is an enhancement, we are looking at ways of making that better, there is possibly a way that we could enable that for you guys. But you would kind of have to agree to always sharing the same script when you do it, to say exactly the same things to people. What I could do is invite everybody to in the chat area, it would probably overwhelmed us if we do it in the q&a area. But if you put the name of your organization in chat, you can add your name to that enhancement asking for a different way to to enroll. And the more people we have on particular enhancements, the more weight that gets when development is looking at it. So once again, not anything we can 100% promise, but it is something we're very aware of that people want to have more options for.
Bret Alarcon 33:17
Frank just said chat is disabled.
Zach Malloch 33:19
Oh, let me see if I can reenable that here.
Bret Alarcon 33:23
While Zach works on that. Two more questions that we can go back to back. Does RecTrac have the ability to identified failed delivery and identify phone numbers that are wrong? And does the failed text count towards the quota number of texts per month?
Josh Jacobs 33:40
The when you run the actual when you process the RecConnect with the SMS on this Toggle down here will give you a report for no phone number non opted in. So those ones with no phone number, no opt in are not going to count towards your your totals.
Zach Malloch 34:02
I think enable chat. So Frank, if you could give that a shot, just to see. Yep, looks like chat is working. So if you do want to have your organization added to the request to allow your staff the ability to opt people in. Once again, we can't promise what form it will take or what timeline we're working on. But it is certainly something that we're aware of a lot of people wanting and once again, we can just put a little bit more weight in it by adding everybody to that task.
Bret Alarcon 34:37
All right. I think that about answers all the questions. And we are at 234. So we're tiny bit over. Does anybody have anything to add in at the end?
Zach Malloch 34:53
Well, I just wanted to say thank you to everybody for attending. Josh or Dave, if you do have any final thoughts, anything that you wanted to to share about the magical world of SMS, please do so. Otherwise, I know that everybody knows how to get in touch with Dave, or just email sales@vermontsystems.com. If you do want some extra information about the pricing, or to sign up for it and try it out, and then you'll be connected to a wonderful person like Josh to help you configure and begin using that, and we can get you set up pretty quickly, I believe,
Cullen Barber 35:25
Hey Zach, somebody did ask about how long until this recording might be available out there online, because some few people came in late so they didn't get to catch the first part. So they're hoping they'll rewatch it.
Bret Alarcon 35:37
I'll try to speed this one up and have it up by the end of the day.
Cullen Barber 35:41
Awesome. Thanks, Bret. Thanks, Zach.
Zach Malloch 35:50
And yeah, if anybody is still trying to get this in, we're about to end the session that will end the chat. Just email sales@vermontsystems.com. If you're, if you're interested in it, but the condition is you need to have the ability to have your staff opt people in, you know that that information would be good, too. I don't think I'm out of line saying that, Dave
Dave Wirtz 36:13
No comment, Zach.
Zach Malloch 36:17
All right, then, Bret, maybe you just edit that little piece out when you post the recording. But I'm just kidding. We'll leave it. But yeah, that's, that's our presentation for today. Thank you so much, Josh, and Dave, for your expertise and your willingness to share. And for everybody here that was interested in learning about this. Bret, I think we're ready to take it in for a landing. And of course, thanks, Cullen too. You came in a little bit late and I didn't see you there. And so if you have any final thoughts, let it is all good. All right.
Bret Alarcon 36:54
All right. Thanks, everyone.