Episode Summary
In this episode, our host, Zach Malloch, Is joined by Senior Support Specialist, Keriann O'Leary, Learning Product Designer, Bret Alarcon, and Director of Municipal Support, Cullen Barber to discuss the household transfer merge program. The group touches on reasons to transfer or merge households or family members, what data gets transferred or merged, and ways of reducing the number of duplicate households in your database.
Recording
Transcript
Zach Malloch 0:08
Oh, it is time for RecChat. Always like that music. Today we're joined by a panelist of the stars starting with Keriann O'Leary, senior sport analysts including Cullen Barber, support director and Bret Alarcon, my right hand person of interest. So, today, we're going to be talking about the household transfer merge program that's recently had a little bit of an update in the 3107 release, I believe, and even a bug fix and 31702. Really the 3.1.10.07.02 release. And we have Keri here to help us understand what that means and what the program does. Keri, how are you doing today?
Keriann O'Leary 0:47
I'm doing good. I'm doing good. Thanks for having me, Zack.
Zach Malloch 0:52
Thanks for coming on.
Keriann O'Leary 0:54
So the household transfer merge is to transfer participants from one household to another home. And it's used to help clean up the database and reduce duplicate households and members. They're added sometimes clerks add them, sometimes there's no checks. So they just get added because there's no awareness that the household is already there. And then sometimes our patrons get sneaky on WebTrac and create a duplicate account to avoid rules and other circumstances.
Zach Malloch 1:24
Yeah, I always like to say that duplicate household, it's kind of the scourge of every database, they just make things more complicated. You don't know which record was actually sold, which pieces and if it gets spread out like, well, this member record is over here for the pass membership. And this member record over here is where they're enrolled in the activity and just gets really confusing. Would you be willing to show us a little bit of the transfer merge?
Keriann O'Leary 1:46
Sure, absolutely. Let me pull that one up.
Zach Malloch 1:49
Awesome. And I did forget to mention at the top of the hour half hour here, that if you can use the QA area, if you do have any questions that just lets us kind of keep track of it just like in every RecChat.
Keriann O'Leary 2:06
So here's my RecTrac, I'm using my Next Gen interface. So in the menu, what I'm just going to do is I can Type in any one of those words that belongs to the household transfer merge program. So I'm going to Type in merge, and there it is. Select it, and that brings it up. So this is where we select our households, you can either manually key in your households, or you can hit your Pick list icon to locate that household.
Zach Malloch 2:39
And then you get your full household search capabilities.
Keriann O'Leary 2:41
Correct. And that household is selected. So I'm just gonna go ahead and select that as is household 108 to household 107.
Zach Malloch 2:50
And I think people who are used to using this program, especially in the previous versions already noticed some subtle changes to the way the Screen looks, but I think the bulk of it is going to be on the next page here.
Keriann O'Leary 3:00
Correct. So I will begin the transfer merge is only the one option now as previously there were a few. And here we go. So totally different. Previously, you would have to use your Inline Edit and change items about it's been updated. So I think I think it's more clear. When you choose your merge option, it's going to give you very specific options here. So do not want to transfer them and leave them in this household. So just as a first member name to here are going to stay and the others be transferred or some combination of that. And then you select how you want that to go about. So if I was to transfer these, I would want number one to be merged with number one, I set up two specific households to be merged like this. So I would select
Zach Malloch 3:56
I'm just gonna give a little interjection here Keri, it's given me a lot of Spice Girls vibes to make two into one. When two becomes one, nevermind, keep going my apologies.
Keriann O'Leary 4:10
Not famriliar with all the lyrics of All Spice Girls
Zach Malloch 4:14
goes deep.
Keriann O'Leary 4:18
Okay, and then we've got some other options. So you'll notice also only the from household is giving you the option, the two household is going to stay the same. We can't make any changes. We're going from here to there. It's like going to the store that's your final destination. And then I would just choose my transfer options accordingly. And I am going to make this just a little bigger because I have visual problems. And I'm going to make test number one, merge with number two in the household and that's referring to this number two, and then test number two was test number two Who is number three
Zach Malloch 4:59
and just for Real quick, like, while we're talking about this, you're choosing merge options here, correct will actually combine these into the other record. So like at the end of this process, because everybody is merging, we're only going to end up with a single household Correct.
Keriann O'Leary 5:13
That would be correct. So if that wasn't the case, I could choose any combination. So if this was just a duplicate, or if these households became one and all the members needed to exist, you can simply just transfer it to the household, from the from household to the to household, and then you would have six members listed in here.
Zach Malloch 5:35
And if you did anything where you left anybody out, then you'd still have both households at the end of it, it's just one, we'd have fewer members in it, because you transfer people out of it.
Keriann O'Leary 5:43
Yeah, that's correct. So this household here, these household numbers, I don't know if you saw but they are households, 107, and households, 108. So I'm going from household 107, I'm sorry, 1082107. In this example, this was the second household that I set up. So when I do that household number 108 would cease to exist, it would delete that household because all the members would be transferred. So you would no longer see household 108 in that database, or the from household if you did a full merge.
Zach Malloch 6:19
I would like to also just come back and point out that a couple people in chat and questions have been saying they totally got the Spice Girls reference. So we did have a question from Michelle. And she's asking why do I end up with 25 of the same person in a household? And you know, that, honestly, there could be a lot of reasons. And I guess, Michelle, if you could add a little bit of a follow up here. Is this after doing a transfer? Or is it just some of your households have a lot of members in them? Maybe when we get that follow up? We can reply to that.
Keriann O'Leary 6:54
I would be curious as to why I had 25 duplicate members as well, seriously?
Zach Malloch 6:58
Yeah, that's a good question. All right. So a couple of things that we wanted to talk about with our I'm sorry, Carrie, I think that you probably wanted to actually show the results of this.
Keriann O'Leary 7:08
Sure. So we can go ahead and set this back up. So here are the two households and I'll do the preview changes. So this previously you did not get you had to check a box, in order to have it automatically appear. So we did have the Screen. But this alert is a little different as well. So it's telling you the from household will have no more members, and everybody is being merged in the two household. And then any of their purchases, all of that purchase history would be over here, these two don't have any, I created them specifically for the purpose of the merge here. So this is always going to happen. And if you notice that you're missing a member, or if something just seems off right here, there's the Go Back Button for two, which gives you the option to abort and redo the transfer merge. Same thing with the transaction details, if you notice that one activities merging into a different activity, because the members are not the same, you can still go back and reconfigure the transfer merge.
Zach Malloch 8:17
So until you hit that process changes, you still have an undo effectively, you can still get out of it without making any changes,
Keriann O'Leary 8:24
correct the oopsie option
Zach Malloch 8:26
Exactly.
Keriann O'Leary 8:29
So I have done this merge in my Demo database. And this is the resulting household it transferred them all in 108 is gone and 107 is in existence. So it will do a full transfer. So if there are notes and other information on the household, such as emergency contacts that do not exist in the two household, you will need to make sure to move those over.
Zach Malloch 8:57
That's actually a question that Frank just asked what member detail is transferred if you have a little bit of a quick response to that. Yeah, absolutely
Keriann O'Leary 9:07
everything regarding the member so test member a one here I had set up some fee codes and other details. So my from member had these, my two member did not so it took all the from information and added it to the to member. So the scholarship code came over, the plain text came over, but any of the additional Tabs did not it's just pulling the core behind the person's details, not the additional information.
Zach Malloch 9:42
Gotcha core member info.
Keriann O'Leary 9:44
Correct.
Zach Malloch 9:45
That's a pretty easy one to understand. So we also had a quick question. So Frank's asking, so what if the two information was already populated, which one has the priority?
Keriann O'Leary 9:57
The two household I believe would stay gotcha. I would double check that in Demo, just to confirm, but I believe it's the to household based on mine information here.
Zach Malloch 10:10
So the I had a couple other questions, if you're ready for a couple of those. I know we wanted to get to a couple other things also. But So Robin and Gary both had a question about the primary guardian. So Gary's question was, if you transfer the primary member to different household does it automatically make one of the other members, the primary and the from household that they came out of, that no longer has a primary guardian?
Keriann O'Leary 10:34
No, the primary Guardian has special functionality they share, they share two roles. This portion here is the SA household, so details behind the household, the address, the residency, etc, then you have your member details that are behind it. So the primary Guardian would need to be switched out and household management.
Zach Malloch 11:01
And this is Robin's question. So how to move somebody to make like if the kid was accidentally made the primary guardian, how do you make add the parent and then make the parent the primary?
Keriann O'Leary 11:11
Absolutely. So if the if there's a primary guardian, that shouldn't be, we can correct that if the merge was done incorrectly, and you've learned two different members, so you've merged the parent number one and child number one together, we cannot sever that merge. So you would manually have to recreate that if they're just in the wrong slot, and it's showing a child is the head of household. In household management only, there is the change primary Guardian Button. And it will ask you how you want to go about that. So it's telling me, here's my current primary guardian, they'll be moved to my secondary, or I can put it in a different slot. And then it's asking me who in the household of the remaining members should be the new primary guardian. And you can complete that.
Zach Malloch 12:10
Very nice. And then we had two other quick, thank you so much for showing us that Keri, we had two other questions come up that were basically about the transactions. So Shakeela, I might be mispronouncing your name, I apologize deeply if I am, if they had transactions. So like, in your case, you showed the the transaction detail and your households didn't have anything because there were new households. If they did have transactions, I think she's asking if do you see a list of all the transactions then have to make those merge choices for each of those?
Keriann O'Leary 12:45
Yes, no, you can't change the transactional information that's going to pull itself based upon the selections you've made here. So if I was to transfer, one of these Flintstones here, I like baby pebbles. And we'll merge pebbles with test O'Leary and my database. And I'll preview those changes. You can see here that I can't modify any of this information. It's based upon the people that I selected and their individual history. So pebbles and two will be merged. And then the enrollment that she had had back in 2016, will then be long to test O'Leary. Because I'm going from pebbles household to the O'Leary household. So pebbles becomes test. All right, that her purchases now mine.
Zach Malloch 13:46
I think that this kind of answers Sarah's question, too. I mean, I think that maybe there's just a little misunderstanding here for Sarah. So if you don't transfer member will the transactions for the deleted members still show up in the merged household? I think the thing is here that and maybe you're interpreting this differently Keri but I don't like we don't really delete members through the transfer merge process. You can't leave a member off of the merge thing. If you do, they're just going to stay in their old household and you'll still have that old household after you're done. Hopefully, that that's kind of what you're asking Correct.
Keriann O'Leary 14:17
You'll notice here only the information regarding pebbles is being selected because I only chose to transfer pebbles, so the From household will still have Fred and Wilma and any of their individual purchases. Wilma has enrollment into nutrition essentials, and Fred's enrollment into kung fu karate will still belong to them and their households, but pebbles, Tiny Tots registrations and all of those purchases will be transferred and because I'm merging pebbles into test O'Leary, all of that history belongs to test a leery. Very good. So the person's name and other information won't They exist. And I can't reverse this process and separate that history after, if that's helpful,
Zach Malloch 15:09
is thank you very much. And then Laurie has a really good question here. And I think that we can answer this by that tab thing that you pointed out before. But so do receipts merge with those transactions. And the second part is more about the Tabs is what about uploaded documents.
Keriann O'Leary 15:26
So those I did not have any, I could create them and do that. But I would have to double check that and verify. And the receipts all will be transferred. However, think of a receipt as a photograph. If I have a nose job, after a photo is taken, the photo doesn't update. So the receipt will still show pebbles information, it will not create a new PDF, all of those receipt numbers and that transaction history will belong to household 56 Now will no longer exist in household 14. And then my nose would look perfect.
Zach Malloch 16:09
So we might need to follow up on what exactly happens to the documents unless Bret or Cullen if you either you were able to interject at some point here, that would be great. Otherwise, we'll follow up. Alright, so yeah, thank you so much for answering some of those questions. Keri, we're at a bit of a low now at this point. So let's talk a little bit about the ways to kind of prevent this from happening, because in some ways, prevention is the best solution to things.
Keriann O'Leary 16:45
Absolutely. So we have a variety of well, actually, there's one prevention option, it's the household Profile. And that would be in Linked In Profile assignments. Most commonly, there's only one household Profile, it's pretty usually linked at the default levels. There are, of course, circumstances where that's not the case. Here's mine. And in here is our the settings for the duplicate household, which scans the primary guardians information, and then the additional members what we can check for them. So the household we can do email, phone and address, and any combination of those. So if I just care, on phone number, I can choose that one. Or I can choose them all to be extra safe. And any combination of that will pop. And let me know that I have a duplicate household being entered.
Zach Malloch 17:55
And then I think we also have some reports to take a look at or help us out with this as well,
Keriann O'Leary 18:01
we do. One thing that I'm slightly bypassing with this is on WebTrac, there is an option to do live household and exact household. So if you have a live configuration, you're allowing your customers to just create households when they need them. So I might be new to the area. And I can just go to your website, create an account and I can register for something, which is great. And then there are those who use that as a workaround, which I mentioned before to create another household. So little Sara's now, four again, and she can take a class or whatever it may be,
Zach Malloch 18:40
actually, Keri, can you go into the web parameter Profile. So all the settings that Carrie is talking about are in the WebTrac parameter Profile. And this is so Amy did get back to us. And she said like their patrons will create their own households. And we'll see a lot of different family members, maybe the same name, and many will have incomplete information. So it seems like maybe they're trying to put multiple members in pretty frequently. And I think that we have some controls in here as well. So the new forgotten settings,
Keriann O'Leary 19:15
I told you I can't see. I'm sorry, my
Zach Malloch 19:17
Right above your mouse
Keriann O'Leary 19:18
away. Thank you from my Screen. So this is the area where we have the live and the batch. And then you have the not allowed option as well. So if you just say no, come in, we'll create an account. We'll verify your information and then you can access our portal from there.
Zach Malloch 19:37
Yeah. And so the other piece that I was, I guess we don't have a limit for our family members any longer here. But yeah, in Amy's case, perhaps using the duplicate check for the family members could also help at least prevent people from having issues if they're they're not trying to do something nefarious I guess. But if if you are getting constant issues with people creating duplicate households and putting bad information in the system, then switching to the batch option, it does delay it. So they can't just like register on Web today and then buy something tomorrow and give you money, or register today. And then two minutes later by something, you have to have somebody review these records, but it does prevent that issue from from starting to come out. Thanks for taking that little break there, Keri. I'm sorry,
Keriann O'Leary 20:33
where did you want to navigate next,
Zach Malloch 20:35
probably the duplicate household listing just to show the report that people can get to to start looking at.
Keriann O'Leary 20:44
So my favorite place to access any report in the system, if you've worked with me on support, you know, I've mentioned this this is true is the report output listing. And then I will do duplicate and contains to find that report. Now this says reads duplicate household family member listing, you can change it from the household duplicate household check to a duplicate family member check there's there's multiple options when you actually run the report. And this is where you change it. So if you want to just look for households, which looks at the primary Guardian areas, or if you want to look for duplicate people, which would look at any member in the database. And the choices we have to do that email phone address, you'll notice is that the same as we had in the household Profile for duplicate check option. And then emails, because the household can often have multiple emails, there are multiple choices,
Zach Malloch 21:54
right. And what are we recommending for how frequently people run these reports and try to keep on top of their duplicate households these days, Keri, that's going to
Keriann O'Leary 22:03
depend on your customer base that our customer, you know, are databases out there that are relatively clean, they'll get a duplicate maybe once or twice a month or something like that. So it's not as much of an issue. And then there are areas where there are more savvy, sneaky, whatever you want to call it patrons, where they're constantly doing this, or that household profiles, not set to do duplicates, and clerks are not entering the address or whatever information accordingly or Michael Smith comes in. And he says his name is Mike. And now we have a Michael Smith and Mike Smith, that wasn't caught. So really depends on your database, I mean, minimally once a week couldn't hurt. So that way you can clean up issues as they arise and not get a report that's 50 pages long that you have to sort through and now it's a project instead of a simple task.
Zach Malloch 23:01
And then just speaking to that point a little bit here, the project aspect of it are reviewing that report and determining which households you want to move and kind of like which the from household should be in which the two households should be can you talk to that a little bit caring.
Keriann O'Leary 23:15
My preference is to transfer the household that has the least amount of history, the less information that has to get moved. The easier it is, the less risk that you have for some oopsie transactional thing, the system is pretty great. But just like humans, there are errors in technology as well. So if you know one household has more history than the other, do it accordingly. If they're equal, just scan the household for the relevant data. Sometimes, there's messages. And like I said earlier, some of that gets overridden. So you'll want to make sure that you're getting all of that relevant data.
Zach Malloch 23:55
Absolutely. We've got some more questions queued up if you're ready for a few more of those Keri?
Keriann O'Leary 24:03
Sure.
Zach Malloch 24:05
All right. So I think maybe you could just show this again with Robin. So she's saying when she's changing the primary guardian, she only has the option to make them a secondary guardian. Is there a way to make them a member and not a guardian at all? If they make if they actually made the child primary, I noticed that there was like the make dependent option. Is that just a regular member at that point?
Keriann O'Leary 24:28
Yes, so that is a system code that I created in my households for the relationship status. And I had dependents I think I might have like nanny or housekeeper in there. And those are just system code. So if you create system codes for relationships, those will provide additional options in that drop down. Alternatively, if you don't use the secondary guardian, you don't need to have that Field and then it would just transfer them to any patron slot.
Zach Malloch 24:58
Excellent. And then Oh, that those system codes you're referring to are those part of the household management Profile.
Keriann O'Leary 25:07
Those are created in system code management, you can only create a code if you're given a Pick list option. And that was a drop down like this is. So I would not be able to do that through household management, you would do that in system code management.
Zach Malloch 25:26
So I guess that what I was actually referring to was where to? And your answer was more was better than my question. So I was talking about in static parameters, you can, you can set your primary and secondary codes. And so when you create a person, they'll automatically have that primary record attached, but we don't assign the the other members in the same way as that. So thank you for keeping me honest, Keri.
Keriann O'Leary 25:53
You're welcome.
Zach Malloch 25:55
So we have another question here. Let's see. Is there a report where we can see what the user changes on WebTrac. And when that's a good one, I don't actually know that one for sure.
Keriann O'Leary 26:07
Not specifically. So you can view the audit log, which is an inquiry, audit, log inquiry. And then there's an audit log report. So in the inquiry, you would need to know kind of what you're doing and looking for, this would be a household update. So if I look at today's information, I was in those households a few times. So you can see household add and household update. If you make a change to the household, and you save it, this household, this number will be their identifier. So you can enter in the detail too, and other information accordingly to get this. You can also give us a shout and we can help you look through the audit log for that specific detail.
Zach Malloch 26:55
Let's see. So Suzanne is asking that they're they're having some issues, merging older households to newer households. And she's asking about a workaround. But I think we would definitely need some more information about what the issues you're having, what version you're on, there's there's more information we need to get before we can go as much as far as predicting,
Keriann O'Leary 27:24
Some of the older households too, sometimes, they would have a trailing or a leading space. So a space before the name or a space after the name that can cause an issue. There might be special characters in their name, sometimes like an ampersand, or like My name has an apostrophe, the apostrophe, I believe, as corrected, but some of those special characters may cause some of those issues. So if it's an organization, and it's like Stanford ampersand, so Stanford and sons, that might have an issue, but that might be best addressed in a case where somebody can individually look at those households individually and see what the problem is specifically, there was also that bug and I can't recall the number that's resolved in this Build, I believe, 3.1.7.02 3.1.10.7.02. With transaction history when scholarship payments are involved, so if you're on a little bit of an older Build, and you use scholarships, that might be an issue that is now resolved, as of the current Build.
Zach Malloch 28:31
Very Good. So this is kind of a, it's a question that we get fairly often. And we've been looking at making a more formalized process in the code to deal with this. But Nancy is asking, when a primary person dies, how do we get them out of the household, so their name no longer appears because we've tried to make them inactive, but you can't do that with the primary person.
Keriann O'Leary 28:54
Correct. So you would have to track if it's the only person in the household, then you can flag the person and the household as inactive. I know that inactive members will still display on WebTrac. And when somebody passes, it's a very sensitive issue and may cause problems that you don't want to deal with. So you could alternatively transfer that member out to a different household. You could create a household for potentially deceased members, you can have one you could have multiple so you case by case, if you do that, make sure to address any outstanding balance or anything that that patron might have. So you're not accruing debits or credits, etc, etc. But we there's no status or anything for deceased. It would have to be a transfer into a separate household so that it's not visible to your customer on WebTrac. Otherwise inactive would work.
Zach Malloch 29:54
Right So Nancy saying that they tried to transferring it, but it deletes their demographic info for the whole household, I think this is probably, I'm guessing, Nancy, that you're talking about, you no longer know like what their address used to be what their family relationship used to be, because you're taking them out of that old household and putting them into a new one. So that, unfortunately, that like we don't have the household information tied to the member records. So if that is what you're talking about, then that would be and I'll see you saying that it deletes their demographic info for the whole household is that anything you're familiar with?
Keriann O'Leary 30:33
I'm Not
Zach Malloch 30:36
because to clarify, you would need to change one of the existing numbers to the primary Guardian first. And then when you transfer the primary out, or the old primary out, everybody else should still be in that household with all their details,
Keriann O'Leary 30:52
right. So if the demographic information is listed in that primary Guardian Field, then that would need to that Guardian information would need to stay and you by switching the primary guardian, you transfer the SA person information, so that the details behind that primary Guardian, the layers on that are the correct person to the household?
Zach Malloch 31:18
Okay, well, there are a couple of questions. And we'll we'll do a pass through those, see if we can answer them. But it is two 230. Eastern time. And I do want to thank everybody for participating. And if you do need to drop off, we understand that and appreciate your participation. Lots of really good questions here today. So yeah, we've got two more to take a look at. And if there are a couple more that trickled through, that's great. Otherwise, we'll try to wrap up before too long here. So Keri, Frank is asking, if you had a household that has more than one of the same family member, would you recommend just going ahead and merging those? Are there legitimate situations that you've seen where something like that has been the case?
Keriann O'Leary 32:04
That's gonna have to, I can't necessarily answer that question. That's going to be case by case if there's two members that are this identical information, I would say the duplicates. And I would merge them unless there's a reason for that which you would know your customers and all of that specific detail, to leave them unmerged than merge them.
Zach Malloch 32:29
There is one little tiny piece of this, too, is I mean, doing research beforehand is a great is very important. I usually so I guess the answer would probably not just merging, although if it is one household that has a lot of the same family member in it, it's much less likely that that's like actually like a legal situation of divorce or anything like that, more likely would be you have two separate households, a mother's household and father's household, and the kid exists as two separate people, one in each of those households. And there's a way we can link those members together,
Keriann O'Leary 33:04
there is a way we can link those members together. Now this portion is going to be up to your own judgment. So if we have two patrons and two different households, and this patron has transaction history where parent a has paid for and that transaction history belongs to the person in that household, so that parents paying for those items, and they have the financial, they want those financial records to stay in that household. I know custody issues can be hairy. And then you have household B that also has the same child and a patron. And they have their own history and their own financial transactions that needs to be accounted for for parent B, if you merge those people together, it's going to take their history, and it's going to move it from the one household to another. So parent a is no longer going to see those $2,000 worth of transactions and payments because they are now being moved. So if that's the case, I it's going to really depend on the customers and how that's going to go because again, we cannot on merge those patrons.
Zach Malloch 34:19
Yeah, and we we also have a pretty I mean, it's this question has come up beforehand. And the reality is that, you know, kind of a scary alluded to custody battles can be very contentious. They can be different in every state and various municipalities. Everybody has different rules. And in fact, those individual cases and the agreements that are made between those often have adjustments with that. So yeah, it gets too difficult to really like accommodate everything. So the best we can do is try to do what we have the tools for in the database and provide workarounds if you need them. So I think that that gets us to about the end of the session, we don't have any new questions coming in at the moment. So
Keriann O'Leary 35:06
there was one thing I wanted to bring up if we have just a minute for that. So the batch option for WebTrac, we discussed it, but we did not mention how to approve those batch households. So that can only be done and household management. And you will need your status column available in order to see those batch households. I don't know why mine is off, but it is. And then you can Toggle it to batch. Once you've located a batch household, you select it and then approve that household at the bottom. You can also schedule a report to be emailed on a routine basis to let you know if there are any batch households out there. And those can be approved again in household management by locating the status of batch and approving the batch household.
Zach Malloch 36:04
Awesome
Keriann O'Leary 36:05
or delete it
Zach Malloch 36:08
Yeah, and that's an important part. If you do find out that it's a duplicate household. And yeah, he would delete it and then go to their main household, email them, let them know what their contact information is. And then they're so happy that you help them prevent an issue in your database. All right, well, lots of information today. Lots of questions today and some really good ones as well. So once again, thank you, everybody that participated. Almost everybody stuck around till the very end for that extra little bit of tidbit that Keri offered any final thoughts Keri or Cullen or Bret? Not everybody all at once.
Cullen Barber 36:46
I don't think so. I I did create a couple of cases for this. And we'll have a follow up document that we'll post right Zach that's some Yes. Some of these answers as well. So good. I think that was a good session. Lots of good information.
Zach Malloch 36:59
Absolutely. All right. And thanks all of you guys for for helping out with this and we'll be posting the video shortly and the response stock hopefully by Friday or Monday at the latest and we'll talk to everybody soon.
Keriann O'Leary 37:10
Bye Everybody.
Zach Malloch 37:12
See you later.