Table of Contents
Episode Summary
In this episode our host Bret Alarcon is joined by EDU Manager, Zach Malloch and members of the EDU team to discuss how your department can implement Lost Card Logic into your membership pass standard operating procedure. Zach highlights why you may want to use this logic, how you can get it set up in your database, and how to tell your scanner which pass is valid and which pass was lost.
Recording
Transcript
Bret Alarcon 0:09
hello and welcome to today's RecChat. I'm your host Bret Alarcon. So today, Zach's going to be talking about the last card logic. So what is the lost card logic? How do you use it? What do you need to do to get it started? Well, Zach's gonna answer all those questions for you. Before we start, if you have any questions, please ask them in the q&a section. That's a little q&a Button down at the bottom. Give us your question, we'll give you an answer. And to help with those answers, we have Seth and Dan. So say hi. All right. With that, I'm gonna hand it over to you, Zach. How are you doing?
Zach Malloch 0:43
thanks very much. But I'm doing very well. Oh no, I had notes, I think I lost them. Just getting into lost cards, not lost notes. Luckily, I have them right here. I have found the groans though, already in this episode. So we're good to start. Just roll right along here. We are indeed talking about lost card logic today. And I have a couple of examples set up here in global sales. And I also wanted to take a moment and just kind of talk about some of the moving pieces. When I first considered this topic, I was thinking, Well, you know, we don't have all that many customers using it. And it is kind of a big thing to switch over to, and we'll talk about that. But it's also moves in so many different pieces of the system, that it's a really good example of the kind of the way that RecTrac logic works just kind of in general. So let's take a look at what parts we're actually talking about here. So, of course, with passes, whenever we're swiping a pass, what we're actually doing is finding the person attached to that number. So a lot of past visit processing, you know, it's definitely tied up into the actual thing that they're swiping, but it's really referencing the member, their purchase history, and all of that sort of information. So a lot of times with the last card stuff, we're going to be going into the member record, if I have my senior example here for my non residents, and I go to member details, this is just right and household update. I'm getting to it from global sales, but you can also get to it through household management. And then I have over here a lost card count. Currently, it's set to one. But then if I come down here and look at member options, we see that I also have this edit X Ref or cross-reference Button.
So cross reference Button would be if you're not printing cards from RecTrac. For your members, let's say maybe there's a local grocery store that has membership cards, you use the back of those use another barcode from another store, or you buy keyfobs if you buy key fobs that are pre printed, anything that's pre printed and just grabbing one and then assigning it to your customer. Lost card doesn't really apply to that. Theoretically, what you'd want to do if somebody loses their key fob is you give them the new key fob, you'd swipe it into the cross reference. So we just do something like this, pretend that I'm swiping something and that number just went in there really fast and you didn't hear my keyboard. And then you would give them a new one. And the important thing if you're really wanting to do lost card logic is or replicate that is delete the one before, if this is still active, it means that anybody at all could pick up that that key fob and swipe in and then swipe in as though they were this person. So you know, if you have a manned desk, if you're checking pictures, probably not too much of a risk. But if if there's anywhere that's unmanned, or if people aren't necessarily checking photos, or if you're not displaying photos because of performance issues, it could let somebody in that you haven't verified should be able to get in. So just something to be aware of with cross reference. We don't track lost cards with cross reference piece, it's not tied that deeply into the logic. And if you are charging for sec like replacement key fobs. Most of the time, we recommend just either adding an optional fee to a pass so you can go in and update fees and just increase the amount a little bit and then charge them a new amount. Or you can sell a Service Item if using a Point Of Sale station as the lost card replacement fee for a new key fob.
So that's the cross reference. But then once again, this is if we're actually using the last card built into RecTrac. So this is actually the result of a process that I'm just about to show you. I just wanted to show that for the SR this value is currently a one and also distinguished between the cross reference and using the last card. So go ahead and save this and get out of this. I didn't actually make any change. Well, I guess I changed the cross reference they already saved. We'll just get back out. So now I would be selling this conveniently labeled pass of the lost card. I've actually already sold it to them. So it's in their purchase history. But let's go and check out the setup of that pass just real quick. So we go down to pass of the lost card and I'll just jump in and get me closer there we go already highlighted, I double Click on that. And when we look at the fees, we have our normal and everyday standard fee. But there's they're both actually standard fees, but one side of the transaction Type of purchase, and one is trying to tied to the transaction Type of lost card. So the lost card fee is only two bucks, significantly less than buying the membership for the time that you're going to be here. And really, that is the distinguishing feature. Now if you wanted to make it an optional lost card fee, sometimes maybe you give them the first one free. Or maybe there's an extenuating circumstance that frequently happens if they have to, like, I don't know, swipe it through a barcode reader and somebody left bleach in there from cleaning it and just completely obliterated the barcode, that might not be their fault, you might give them a new card. So if you want to make it prompt every time you do this and decide whether or not you're going to charge them, then you can certainly add a fee group. And just to kind of reference that because like I said, this is a good kind of review topic because it hits so many different things.
We could use any fee group we wanted to that had this prompt refused during Add to Cart. But if it was 100%, optional, we'd leave these both at zero, so it would show you the fee that you can choose. But if you don't choose any fee, it's totally fine. Just leave it as it is and continue without doing anything else. So I'm not going to prompt at the moment, I think you guys can all probably imagine that. But we can certainly come back if we wanted to do so as long as this fee exists. And this is kind of an important part, we'll come back to this. Also, this fee has to be attached to the past at the time that it's sold for this logic to really work all the way through if you have sold 100 memberships before, and then you realize oh, I want to do lost card and I want to use this logic, the people who have already purchased the card, their fee history is not going to include this last card fee. So that's another piece we'll we'll touch back on that in a moment. But in global sales, once we have sold this membership to somebody, the regular sale is no different at all than anything else. But then when I go to purchase history, we can see we have this past pass of the lost card. If I go to process, we have specifically this lost card option here. So if I just Click on lost card that will automatically check that pass, see that it needs to have another lost card fee assessed to it, and then charge us that extra $2. And then when I come in here and I hit process open, let me choose my pay code and hit process. Then we have a receipt that shows the $2 was taken via cash. And if I close this and go back into that same non resident household and update the family member, we should see that that card number has now advanced by one. And here's our senior member details. And there's the magic number two instead of a number one, I'll take a moment just let everybody come to terms with what they've seen here. And then we'll continue on. Was there a question that I saw pop up?
Bret Alarcon 8:19
Yeah, Megan had a question. But you did cover it and supplemented an answer.
Seth Warren 8:25
Yeah, it was just it was just asking about the lost card Button in there that you just covered updating the lost card count there in the additional family member section.
Zach Malloch 8:36
So yeah, absolutely. All right. So that's how you set up the pass. And then that's how you actually use the logic. But there are a couple of other things that have to be turned on to actually make the logic work. And this is when we start to really see that there's a bit more impact we have to be aware of if you are not using this, and you want to start using this. So if I go to template design studio. This is of course where we Build the passes. And since this is all about passes, that you actually print from RecTrac. We need to know what that is. So I'm going to hit change here. This is our sorry, I want to update the template or go to template. Which one is it? I think it's the it's
Seth Warren 9:17
template details.
Zach Malloch 9:18
Yeah. Just kind of got me for a second. All right. So we'll just use this default Member ID, we'll do template details. And then I just have a is kind of an example of what not to do protect potentially with a card. But if I look at the barcode Field, and I Click on it left Click First, always kind of like touch Point Of Sale, you have to Click on the element first with the left mouse when it's been once it's highlighted, you can right Click to get contextual information about it. And then I can change this object. So I would guess that probably everybody that's using that's printing their own cards has at least s a person ID it's the back end. ID assigned to each person in your household every single person or in your database, every single person has a unique number. In previous versions, it was the household numbers, it was the same for everybody in the household. And then they had a different member ID. So if you're in household 23, and you were the third member, your number would be 2303. In this one, everybody just gets basically the next sequential individual ID number available. And so people in the same household won't necessarily know it, this number doesn't really exist for any purpose other than being able to do an easy swipe and find them by that reference and tie things in in the backend of the system. But under this function preset, because we don't need you to remember that that is exactly what you have to Type in with greater than and less than signs and question marks and like. So we have these presets. And if we scroll all the way down here, we have min, standard ID. And if I just choose that and hit add preset, we'll see it says a person ID. So that is the standard ID. But then right below that we have Member ID with lost card right above it, I'm sorry. So if we add that preset, we see we still have Person ID, so we're still going to grab that number and print it onto the barcode. But then we also have a sa person lost card count. So that comes from that Field, we just looked at the increased after I did the last card processing. And this, the two nines here just means it's always going to be a two digit format. If you anticipate people losing their card more than 99 times, then all you would have to do is potentially come in here at N nine and then this will always make it print as a three digit format. So your first time you lose it, when you print the card, it would be a 001 if it is just a nine here, two nines, and it would be a 01. Just always making sure it's two numbers.
So that's really all you have to do to change your member ID template, just make sure that this last piece is in this, you know, just for anybody with a programming curiosity, this format integer is what is making it actually use this 99 value to display this as two digits because if it's just you've lost your card, once in the system, it's only a one. So we're just making it a 01. And then once again, that's all you have to do to update your member ID or to make sure that your member ID is ready to do it. And then we are talking about your ID swipe Profile. So the ID swipe Profile is usually a default, it's generally speaking the same thing for absolutely everybody in your database. There are certainly special requirements where it would not be. But we have our lost card position and our lost card length. If these are both zero, you are not using last card logic. However, if I knew that all of my member IDs, our standard ID formatting is going to be nine digits long. Then I would come in here and I'd say my lost card physician beginning is going to be position number 10, the position after my normal ID is done. And then I'd say it is two digits long. So that is that the two digit nine nine Field Excuse me. So we just need to change that. And then this means it's going to start looking for the last card number. And if it doesn't find a match there, then it's going to say this card has been flagged as lost. And it won't let you actually swipe it. So a couple things to be aware of actually seeing maybe is there another question there?
Bret Alarcon 11:47
Yes. Chase wants to know, is there a QR code pass function that we can send to users instead of needing to have a physical pass? They can use their phones for scanning?
Zach Malloch 13:40
Yeah, so unfortunately, not QR codes. Yet. That's definitely been something that people have been asking about. But we are talking about we already have this in mobile WebTrac. So if somebody actually, now that I'm saying this, I am not 100% confident on my answer, but I think we actually just jump in here. Do any of you guys know off the top of your head if we can still print member IDs from WebTrac? As like the display?
Seth Warren 14:09
I'm about 97% Sure we can.
Zach Malloch 14:13
I'd say I'm around there that 3% gets me though.
Seth Warren 14:16
It is it's a very big 3%
Zach Malloch 14:19
Look at this. I'm not using the modern UI splash page is terrible. Let's see my memberships. Yes. So if if your users are logged into WebTrac when their phone, they can go to my memberships, and we can Click on the one that's here and you can see it displays the barcode. Now you do need a particular card reader. It's called a 2d card reader. Like if it's just the laser beam, one line frequently it will not work on a Screen phone Screen the glasses too reflective for that to work, but the 2d barcode readers are more like it when it's just like a softer red light that comes out of them without a solid line. Are those are generally kind of taking a picture of what they see and then interpolating it. So it doesn't care about the reflectivity as much. So that is something to be aware of. But you can show these memberships Now unfortunately, like, you know, you'd have to say, Well, I'm coming, here's my barcode, let me go back, and my kid is here, there's their barcode, and I go back, and my other kid is here, there's their barcode, and they go back. So certainly room for improvement. But there's absolutely no reason you couldn't take a screenshot of those barcodes and just have them right there in your photos. There are also some programs kind of like the digital wallet Type stuff where you can scan any barcode and then have a digital copy of it, like scan it with your phone camera. And then you have a copy on your phone.
So not necessarily officially supported functions, but they definitely work because it's just providing the barcode, we don't care necessarily that it's a barcode on our particular piece of plastic. Very good question. And, yeah, the QR code, a question has certainly come up before, but I don't know exactly where we're going to land with that. But I know that product management has a lot of really interesting things in store for the next couple of years. All right, so then I want to talk a little bit more about the transition period. So what does it actually take to move from what you're doing right now to lost bar code, or to lost card logic if you really wanted to, and most of the the crux of that issue can really come from understanding how the IDS will swipe Profile works. So basically, by the way, this is configured, as we're saying, taste, start at the first position on the card that is swiped, and read the first nine, and then interpret those numbers as the member ID, and then the number that starts at position 10, and goes for two spaces, interpret that as your lost card ID. So if we're saying interpret your lost card ID, and there's no value there, it's going to come back and have an error message that it's not matching, it's not finding the lost card number, so it's not going to let them in. So if you do just make this change on your ID swipe Profile, it's going to stop basically all existing cards from working. Now, we could potentially go into option two settings, and leave this just at the defaults. So your old cards would still work. But that kind of actually, this might be the solution. I think I might just have stumbled over, I'm going to bounce this logic off of Seth, primarily, but anybody who wants to bounce it back, I think that if we have the option to settings would let people in that don't have value in that position. But if you did have a value in that position that didn't match up here, would it still let you in? Or would it? This is one of our issues from not really having card printers and just being able to print barcodes super fast to test in these situations.
Seth Warren 18:00
But I see what you're saying. So like, we're right. So in that, in that discussion, Zack, would both your swipe options be then, right, like Member ID, and then just that looks at the first one. Does it meet those requirements? Yes or no? And then if it doesn't, it checks option two afterwards. And then if the requirements don't include that lost card. I mean, we probably have to test to see but I believe that's how the logic of it's supposed to work is that it checks option one first can't make it. So then it goes to option two. I mean, usually that's if you're doing cross references, membership IDs at the same time, but I mean, I don't see why it couldn't work this way. Honestly.
Zach Malloch 18:42
Yeah, I guess the the worst case scenario about this not working would not be that it would prevent too many people would let too many people in, if the the piece that I'm kind of curious about is if it swipes a card and it finds a number in that lost card position. I think it'll just flag and say this card has been marked as lost. And then I think that if we go to the next one, if it doesn't have any number there, then it will see that there's no value, not know that the card is lost. It just doesn't have a value, and then go down to the next one and see that it does fit those parameters.
Seth Warren 19:20
We didn't we just got feedback from Jut saying that that's that's kind of what they're doing already over there for the childcare passes. And it seems to work that way. So I think that that would work here in this case.
Zach Malloch 19:32
Great. So then that actually changes our conversation. Seth, Bret and Dan and I were talking before this session started about like what all would have to be done to transition and we're thinking and have to be kind of a hard cut off that you'd have to basically reprint cards for every one of you remember to use the last card logic. So now it's a part of that barcode, but this would also let you then transition to a little bit more gradually. There is one more thing and this is As this is definitely a factor regardless of how other how else you might be set up. But it has to do with how our fees work. So, as I mentioned, when we started this off, this lost card fee really needs to be attached to the past at the time it's sold for it to be attached to that fee history. So then, if you're interacting with, let's see, if two members in the household person one bought the past the day before you started doing lost card, person twos bought the past the day after you started last card, the first person is going to have just the regular fees attached to their history of owning that membership. And then the second person is going to have the history of the fees at the time that they purchased it, which includes that lost card piece. So then we could potentially come into global sales, and we go to purchase history. And then if we saw member number one and hit lost card, nothing would happen. We had members or it would advance the number but not charge any fees. And then we could highlight the next one and hit lost card and then it would charge fees and advanced number in the way that we intended to. If you are going to be transitioning over to that, then you would probably want to do something along the lines of resetting the fees. And then that would grab the new information, including the lost card fee and reassociate it with that record. But if like your main membership fee has changed since the time it was sold, then it would also set the membership fee to whatever the new value is it's basically discarding the information that's attached to history and grabbing it brand new from the record as it exists now. So an important distinction there, I think, to make just to be aware of what you might need to do if you are transitioning over to this. And I think that's basically what I wanted to talk about here. Am I missing anything? Anybody?
Daniel Rotondi 21:54
Maureen, chatted in earlier asking about just reporting on lost card counts off the top of my head and a brief search. I don't think we have a standard report that has that. But it's absolutely something that you could add to a custom report. And it would be on the sadetail table. I believe,
Zach Malloch 22:15
SADetail or SAPerson,
Daniel Rotondi 22:17
maybe possibly both?
Zach Malloch 22:21
I mean, jump into one of my custom reports here and pick up the output. And so the first thing that I generally do when I come in here is just start typing. So last, and then Okay, last card count is definitely tracked in lost card in sadetail. And that would be the one to choose. But it also might be Yeah, it's also an saperson. So I think you would want to pick the one from sa generally speaking, when you're running a report. Let me actually take one step back here, because let's go to report output, report listing either one.
report output listing. So if we're in this and we are looking at past membership reports, we see that there's a column that tells us all about what the base table is being used for this report. When you're adding custom fields, if you see the same Field in multiple tables, you always want to choose the one that is from the table, the report is based upon to get the best results. So that's just a little a little tip there for any report customization, you can look up the report and report output listing or quote output management check the base table than anytime you're adding new fields default to doing the ones from the SA detail if it exists there. There's really specific and definite reasons that we want to do that. But the most, the most common thing that you see as a result of those issues is that the you're gonna see like duplicate lines, or you might see the lost card like one person registered for three different activities. You might see the lost card count repeated three times because you're going from the person and that person is being pulled for the report three times to represent these three registrations, rather than that receipt was one record. That's a detail is just looking at that one record, and then pulling the one value from it. So hopefully that didn't get too confusing. It was a very off the cuff description of that topic.
Seth Warren 24:34
Hey Zack I've got I've got a question. Let's say like for customers here, they probably have in I'm sure every organization has one notorious person that probably has lost four or five or 10 passes or what have you down the road. So let's say the individual comes in and he doesn't have his latest pass, but he has like let's say lost pass number two, or three that he found Did his room buried underneath his socks or whatever? You know, and then he tries to scan, you know, doesn't come up as a valid pass because the last card count is wrong. Like, is there a way that we could recommend to customers to verify what pass it is that they're trying to scan? Like on that lost card count, you know, side of it, like, would we recommend them having like a Field on the template, maybe saying what the card count number is, or different way that we might recommend. So when the customer comes back and is upset that their card doesn't work, you know, we can say, Oh, well, it's because you're using your second card, not your 10th card.
Zach Malloch 25:37
Yeah, and actually, that's a really good thing to frame this whole conversation of, and I maybe should have done that beforehand. That the whole reason for this is to make sure that every customer only has one card that will work to access your facility. So when you do reprint the card, every previous example of that card is going to stop working. And so what that's talking about, as soon as you have somebody that's lost, that maybe a little bit forgetful, or you know just has tons of other stuff going on, we all have reasons that we can forget things very, very easily. But if they keep forgetting something, and now that you have four lost cards out there, and then they lose their fourth one, their most recent one, but they found their second one, and they come to swipe, it's going to say that that's lost, it's been deactivated, and they can't use it. And then of course, you can reprint a new one, then they have lost card number five. But then if they lose, they get confused by which ones number five, which was number two, and then they tried to use number two, again, again, it's not going to work for them the next time. So yeah, there could certainly be reasons to include the number.
So a couple of really easy ways to do it. One if you have a USB scanner, so any scanner that works on the as long as you're not using background as a processing, basically, you can pretty much guarantee that you're using a USB scanner, which means if you open Notepad, and you put your cursor in there and you scan the card, it will put the number into Notepad rather than into RecTrac. And then you can read what the number is you can see what exactly what the last few digits are. And you can then tell them all this is actually your second lost card. And you know, in that case, now that that gets into policies, I'm not going to tell you guys what to do with things. And then the other piece of it would be editing the template a little bit. And so if you had a different direction you wanted to go with this, let me know. But if you change the font down here, and I think that even changing it just from normal to italic, because it is a barcode font, maybe not that barcode. Maybe it's not direct well, okay, so I'm not 100% positive about this one. So frequently by choosing a different typeface for a barcode, you can actually make the barcode print the numbers below it. But an easier way to do it is you can just duplicate this and have the fonts not be a barcode. So I can either copy this and put it into next new text Field. Or I can just create a new text Field. And there we go. I have to add it here. Add text. And while I've been in can you tell. So object label, we'll call this member ID with lost card, or we could even just do lost card. And if you wanted to, like get the spacing you can even well actually, let's do it like this. So we do see, we do this, and then Ctrl C to copy Sorry, I was talking to myself more than you guys. And then I can come down, I can find the Member ID with the lost card, add that preset. And then just get rid of this essay person piece if I just care about what the last card number is for this one. And then wherever I placed this, it will print on the card like when you reprint that card because they lost it. It will then say lost card, colon and then the number or zero and then the number two digits, so we're going to force it into digit two digit number. Now, of course, when you sell it to a new member who has never lost a card, it'll just say lost card colon zero. And do you want to display that, do you not? But if you do have those issues coming up, this would be a good way to go around it.
Seth Warren 29:18
Thanks Zach, appreciate it. Oh, it does. I just thought it's, it may be a question that people wouldn't have necessarily off the top of their head now, but probably a situation that people have run into in the past that use lost card, you know, where somebody tries to use one that's no longer valid. And, you know, knowing what to do to troubleshoot that situation, you know, is I felt like a good topic. We did have a couple of questions come in here. So the first one's from America, and they're saying is there a way to run a report that contains the barcode instead of the ID numbers so we can print out so we can do a printout of those barcodes?
Zach Malloch 30:01
Good question. Can you change the font on the Field? I don't think so.
Seth Warren 30:10
I was trying to remember to I. O font family?
Zach Malloch 30:20
No, we do not.
Seth Warren 30:21
Yeah. But we're limited though. Yeah.
Zach Malloch 30:25
Sometimes we think ahead about things like this. Let me add a row and just see if barcode is no, yeah. If we don't have something called barcode specifically, like we could find the member number, we could find the lost card number, we could put them in here. And I was thinking, we could then just display them as barcode. But we don't have that option. When printing the report. Unfortunately,
Daniel Rotondi 30:48
you'd probably have to export it to Excel, and then use that ID automation font in Excel to change those ID numbers over to an actual barcode. Yeah,
Zach Malloch 30:58
a couple extra steps.
Seth Warren 31:02
We did have a question from Maureen Martin here to say, we use barcodes to open camper cabin doors using Q scan, we send a barcode generated through Rental reservation access tickets via email. Customers can also view the access ticket under receipt display, do access ticket barcodes display the way you showed the membership barcode displaying on WebTrac. So this sounds like it's yeah, just referencing how we were able to pull up like past membership barcode here on WebTrac.
Zach Malloch 31:32
Memberships?
Daniel Rotondi 31:32
Yep. Yeah.
Zach Malloch 31:34
So we are, I didn't mean to cut you off. No, no, no, no,
Seth Warren 31:38
no, I was gonna I was gonna give like a half. I'm not sure statement. So you're good.
Zach Malloch 31:42
Yeah. So we don't have any way to get directly to the access ticket bar codes. Actually, I don't know if they I think they do show up as a ticket. And then if you reprint the ticket, it will preview in as a PDF. Now, as you can see, it's previewing in the same format as it was originally created. So whatever template you have linked to your barcode or your access code template is going to do that. But it would be through either the ticket or the receipt reprints. So under My Account, now reprint a receipt. Actually, let me see if let me get back to that reprinted ticket and get one of those numbers here. That's not the right direction. All right. And then we go to reprint receipts. ctrl F ctrl V, there's that receipt. And if I reprint that, there's the RecTrac portion of it. Yeah, so the the ticket portion, they should have a barcode for each of their events as an access ticket. And it makes sense because it's called an access ticket. So yes, they can get to that if they go to their my account and go to reprint a ticket and get to there. Now, same deal, ply same requirement that you have a 2d barcode scanner. So I think the qscan was what Maureen said that they had. So that reads it just by putting something in front of it. Obviously, if you have to swipe something through, most phones don't quite have the thinness at the moment to get in there. But very good questions. And nice little tangent to end things up with. I'll go ahead and stop sharing. We are just a tiny bit past our our goal here. But we were kind of used to that at that point. I thank everybody for sticking around till the end of this and asking the questions and being engaged and giving us your attention and your interest in this slightly lesser known piece of the RecTrac database logic. Unless there's anything else I will go ahead and turn it over to Brett to take us in for that landing.
Bret Alarcon 33:57
Alright, thanks, everyone.
Seth Warren 33:59
Oh, here we go. We just had two questions. We just had one question pop up real quick. I don't know if we want to answer it or if we just want to do it offline.
Zach Malloch 34:08
Oh, yeah. I see that coming up here. Yeah, so Maureen said that they already have reprinted ticket but memberships allowed the real barcode view in the browser. And yes, that was logic specifically made because we thought past member records would be the main thing that people would be using this for, traditionally, in our experience. Also with access control. If you have everybody that has access controlled out there, I would say 98% of them have slot readers of some sort that would not work to scan barcodes for access control purposes. So it is something to me, that's a really good enhancement request. And I think it'd be pretty easy to make it so we could at least have some sort of easy way to easier way maybe to print these so that they're already formatted. You can certainly like pinch and zoom and it should scale very easily here. Then like that should still be readable just by pinching but it is an extra step to ask of your customers. So we'll write up an enhancement request. Actually, Dan, would you mind taking that on?
Daniel Rotondi 35:10
Absolutely.
Zach Malloch 35:11
Awesome. Thank you so much. And thank you all. And we'll now go ahead and say thanks, and get out.
Bret Alarcon 35:19
Take care.
Daniel Rotondi 35:20
Thank you, everyone.