3.1 Can Patrons cancel or change their Facility Reservations in WebTrac?
Question
Is it possible for patrons to cancel or change their facility reservation in WebTrac?
Answer
Yes. You can configure this in RecTrac/WebTrac 3.1 with proper use of rules and some profile configuration. Here is an example for how you might do it.
- Turn on FR, RN, or other modular cancellations in the Daily Processing profile you use for WebTrac.
- Edit your web menu design to put the Cancellations button back on the account menu.
- Update the Payment profile you use for WebTrac to allow a refund of Credit Card or Refund Apply, as applicable.
- Review your rules and the interface of WebTrac to allow the cancellations based on your time ranges.
Contact Vermont Systems Support for specifics or if you have any questions.
This can't be done RecTrac/WebTrac 10.3 and previous.