'Contact Us' emails from WebTrac 3.1 aren't getting sent. Email log shows send failures
Problem
Contact us emails from WebTrac aren't getting sent. The socket email log and the bad mail log showing that the message failed, and it is probably because the system is trying to send the Contact Us email from the patron's email address, which is not valid.
All other emails are working out of RecTrac and our Contact Us works whenever emails are NOT coming from WebTrac. So if a customer uses Contact Us from our Department page, it works, but if the same customer users Contact Us from WebTrac, it fails.
Any thoughts?
Solution
It is likely that your department is using SMTP User Authorization. Try enabling the 'Use 'Contact Us' email as the 'From' Email instead of Customer's Email on the 'Contact Us' form' option on the WebTrac Parameters profile Email Settings group.
This option is designed for Departments that use SMTP User Authorization. In certain SMTP User Authorization environments, a patron's personal email address is not recognized as 'valid' within your Organization, so your email server does not send the email generated by the Contact Us page.
Selecting this option will force the system to use the email address in the 'Contact Us' field on WebTrac Parameters profile as the 'From' address for emails sent to you via the Contact Us page. When a patron uses the Contact Us page in WebTrac, the email that gets sent to your department will use that address. When opting to reply, you will have to overwrite the 'To' address with the email address the patron supplies. Use the 'i' and '?' for field level descriptions and examples, if necessary.
Note: This option is available in RecTrac 3.1.05.13 and later.