3.1 WebTrac Charging for the Incorrect Number of Nights
Default Subject
Problem
Patrons are charged the wrong number of nights for rentals made through WebTrac.
Solution
When searching on WebTrac, it was defaulting to one night. The field was hidden via screen design, but still affecting the item.
Steps For Solution
- In RecTrac, click on Managment > System Management > Webtrac Management Screen Management.
- Open the WebTrac Rental Search management screen.
- In the Fields on Screen, expand RNWebSearchTab_1, and then expand Rental Search Criteria.
- Click on the Nights field.
- In Advanced Field Parameters, click on the pencil icon to begin in-line editing on the Nights Field. Set the Value to "0."
- Click the check-mark to close in-line editing, and save the changes.