PayTrac – Patron Unable to use Credit Card Online; Can Use In-Person
RecTrac 3.1.10.16.01
Table of Contents
Problem
When using PayTrac on WebTrac, a patron cannot use any credit cards to process online transactions, but the same card(s) works in-person. Sometimes patrons encounter the error "payment invalid card-c."
Error Message
"payment invalid card-c"
Solution
A patron's workplace network security settings can block the jQuery necessary to process credit cards on WebTrac with PayTrac. To address, instruct the patron try to process the credit card payment again connected to a different network, or from their cell phone (if possible).