10.3 and 3.1 PM1308 Error (5890) Webcam Not Working in Windows 8.1
Problem
We have an issue where our webcam is not working on a particular workstation (Windows 8.1).
Even with full permission in directories and the registry, and making sure that ImageCreator was installed properly, we still get a pm1308 error (5890) when trying to take a photo. The webcam does not start up.
Solution
In Windows 8.1, the RecTrac icon has to be set to always 'Run as Administrator' to avoid the pm1308 error.
1 On that workstation, right-click on the RecTrac icon.
2 Select Properties.
3 On the Shortcut tab, click Advanced.
4 Toggle on Run as Administrator.
5 Click OK and Apply.
The web camera should start up now.