10.3 and 3.1 Topaz Unit Freezes/Shows One word per line
Problem
We're using theTopaz Signature Capture unit for our waivers. On some workstations, the unit freezes/shows one word per line only. This is not common across all units.
Solution
This is likely due to font size in Windows. Ensure font size is set to 100%.
In Windows 7, font size is set in the Control Panel > Display. Select 'Smaller - 100% (Default). Log out of Windows and log back in for changes to take effect. Log back into RecTrac and initialize the Topaz unit.