3.1 How to increase or decrease the signature time out value for the Topaz Signature unit
Problem
We use the Topaz signature pad in RecTrac 3.1 for signing waivers and waiver letters and find it is timing out too quickly for some customers to sign. Where can we adjust the time out setting?
Solution
In RecTrac 3.1, the time-out threshold is maintained in the Waiver Time Out (Seconds) field on your Daily Processing profile Miscellaneous Settings group.
By default, the signature window is 30 seconds. You can adjust this value, if needed, in the event the signature window is timing out too quickly or remaining too long.
Changes take effect immediately.