3.1 Windows 10 Compatibility with Polaroid 3500s
Problem
We have a Polaroid 3500s and cannot get it to work with Windows 10.
Solution
To resolve this issue, you'll probably need to download a new driver for the 3500s.
- Exit RecTrac on the workstation.
- Delete the old driver for the Polaroid and delete any pending jobs to the printer. Make sure the print spool is not backed up.
- Open a web browser and go to https://valid.com/what-we-do/identity-solutions/printer-technical-support-and-downloads/
- Follow the onscreen prompts for printer you own. The current driver, as of 01/2020 is v6.2. This is subject to change without notice.
- Download and install the driver.
- When the driver is installed, do a test print to ensure you can print from Windows. Do not attmept to print from RecTrac until you successfully print from Windows.
- Once you can print from Windows, log back into RecTrac and run the print job.