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Episode Summary
Join Dylan Greer, Zach Malloch, and Bret Alarcon as they discuss the pro's of using Kiosk mode within RecTrac. They talk about the details of how this extension of RecTrac works to create a better hands off approach for processing your visits.
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Transcript
Zach Malloch 0:09
And that sound means that it's time for RecChat. And today we're joined once again by Dylan Greer from Vermont system sales and from Bret Alarcon from on systems edu. How's it going today, guys?
Dylan Greer 0:22
Great. Happy to be here.
Zach Malloch 0:25
Glad to have you back. So Dylan has been showing us some kind of the newer side of some of the RecTrac features. And in that vein, we're going to talk about the kiosk mode today. So kiosk mode, for those that don't know, is basically turning RecTrac around letting your customers check themselves in. And there's some various capabilities that we get to take advantage of. And of course, these COVID times having a little bit less physical contact, and encourage back and forth and like is kind of a better situation, a lot of cases. So Dylan, can you tell us a little bit more about kiosk and then show us show it off a little bit?
Dylan Greer 1:02
Yeah, of course. So before I share my Screen here, just to give a little more background on kiosk, so kiosk provides an efficient and contactless patient engagement. So the kiosk really is a self service function that gives people the ability to process visits, to process daily admissions, record daily attendance, you can do drop ins to your actual activities, and your patrons can pay by credit card all without the need for staff interaction. So obviously, during these kind of COVID times, it's a great opportunity to take advantage of the kiosk mode. So I'm going to go ahead and share my Screen here. Zach, just to get confirmation, we can see that?
Zach Malloch 1:49
We can see it, thank you.
Dylan Greer 1:50
Great. So what I'm going to go over today is we're going to first look at a little bit of kind of a setup side of the kiosk mode. And then we'll get in and actually process a couple of transactions using a kiosk so that we can see how that all kind of functions. So the great thing with kiosk is, it's very simple to set up. So we do suggest creating a specific user for each instance, that you're going to use the kiosk. So if you have maybe one at the pool, and you have one at the Rec Center, and then one at the Senior Center, we do suggest having a different kiosk user for each one of those instances. So when you're setting up the kiosk, it is again, very simple. There's just one kiosk Profile, your other profiles still come into play. So if you need like the VIC Profile, or your receipt printer and things like that, those still are going to be applicable. But for the kiosk, there's just one Profile here. So within this Profile, we have some different settings that you can kind of establish. So we do have session timeouts. And that's basically how quickly your patrons need to go through the kiosk before they'll get kind of booted out so that the next person can start to process their transaction. On the visit check in tab is where we can get into some of the specifics of which passes are valid at this kiosk, which daily visits can they use, things of that nature, we also have things down here at the bottom, like the ability to allow your patients to manually Type in their ID or their pass number. So they can do that with a kiosk as well. And then you can also choose to do things like visit purposes. So if you have, let's say a kiosk set up, when people first walk into the Rec Center, if you want to kind of get some information on are they going to the weight room? Are they going into the pool, are they going to the track, you can require them or give them the option to fill out those different visit purposes as well.
In addition to those visit purposes, we have the ability to set up your activity visit drop ins. So we can use this for if people are pre registered for activities. And that falls within this kind of buffer time we have set here. Or if this is a class that people are allowed to drop into, we can allow for that as well. So if you have, let's say a yoga class that is happening within the next 15 minutes, and I swipe in, we can prompt your patient and say, Hey, do you want to drop in his class, charge him whatever fee you require, and then allow them to head over to that yoga class. So once you create this Profile, all we're really doing is linking that Profile to that specific user over here in the middle. So we have some kind of kiosk users set up here. And you'll notice I already have a kiosk Profile linked, but just the same simple drag and drop of that Profile to that users how we're going to establish that. So when we actually get to the use of a kiosk, this tab I have open In here is setup for the kiosk mode. One thing to kind of keep in mind is when you use the kiosk in Windows 10, there is an actual kiosk mode that you can type in, but if you Type in kiosk in your windows Button, there is the ability to put the actual computer in a kiosk mode, which is kind of recommended here, so that people can't be jumping around, they can't be, you know, jumping over to the internet or something like that. So you can put the actual computer in kiosk mode as well. So once you log into RecTrac, you are again brought to this Screen here. What is nice is you don't have to worry about patrons being able to log themselves out to be able to close out of the kiosk, you do have to Type in your Username and password. So that is different than kind of the normal RecTrac feature of just clicking log out. So you don't have to worry about a patron coming up and actually closing that on you. The other thing is the timeout sessions work a little bit differently for kiosk. So we don't close those sessions, like we might with a session cleaner with kind of your normal RecTrac sessions. So once we have this set up, the idea here is that your patients are going to come up, you're going to have the ability to have a scanner, and they're going to take their key fob or the pass that you've printed them. And they're able to scan that and access your facilities if they do not have a pass. And in this instance, I don't have a Swiper set up right here. But I can turn on the ability in that kiosk Profile to allow my patients to manually Type in their ID. So it is an ID lookup. So if I Click on that manually enter ID, you do have to know your pass number. But in that scenario, if I Type in my past number here, I can look up my ID, you'll see that found a pass for myself, Dylan, we do prompt in this kiosk Profile for some visit purposes. So let's say I'm going to go to the weight room, I select the weight room, Click Continue.
And send since this is free, it just completes that transaction for me there's there's nothing that I actually have to do as far as clicking Finish or going through a payment Screen or anything like that. So very quick and simple to actually go through that process. Now let's take a scenario where maybe we're at a pool, or something like that, and you want to do a daily guest admission, so they can continue as a guest. And then you can set up some of your daily passes here that will prompt. So for this scenario, let's say I'm going to be a daily adult resident, we are still prompting for visit purposes. So we can choose to select the visit purpose or in this case, because it's not required, I can skip the visit purpose as well. This also shows a good kind of scenario where we have some activity drop in options. So since there is an activity that would be taking place, I can choose to do a drop in at this time, they just select the item here. And they would be able to add that to their cart. Now that there are fees, we do have to go through the actual checkout process. So the only option here is to use a credit card. And since I don't have an actual credit card pin pad hooked up to this computer, once I Click Checkout here, I will get an error, it will tell me that I don't have a pin pad linked. But in that scenario, when you do have a pin pad linked, it'll just prompt that reader, they insert their credit card, and that transaction will complete. So in this scenario, if I just Click Cancel, it will bring me right back to the main kiosk Screen, where then I can go ahead and I can start to process additional transactions. So that is kind of the process and flow here of being able to go through either swipe in for just a visit purpose. If I already have a pass, you can manually enter or we can purchase those guests visits and drop into activities as well. I know one question that is often kind of brought up is if you do the manual, enter, and you don't have a keyboard. Do we have kind of a built in keyboard here? We do not. But there is kind of the Windows features that we do use to prompt kind of a keyboard so that people could Type it in if you don't have like a physical keyboard at that kind of workstation. So the Windows keyboard when you're in that kind of kiosk mode will prompt you for a keyboard and any kind of text Field where you are going to Type. So that is an option there.
Zach Malloch 9:50
And actually since you're on this screen Dylan, Jeanette was asking to verify it has to be the ID number can't be member's name is that correct?
Dylan Greer 9:59
That is correct. So part of the reasoning behind that as well is if I just have a buddy who I know has a pass, we don't want them again, because there is no staff interaction here. We don't want someone just typing in someone else's name, who they know might have that pass, looking them up and be able to gain access and your facility.
Zach Malloch 10:22
And then I guess, actually somewhat on a similar, I mean, the reason behind it, I think is fairly similar is, Sarah is asking if we have to use a credit card instead of having the opportunity of taking cash. And that's because of that lack of interaction.
Dylan Greer 10:35
Exactly. Yeah. So since there is no interaction, it does require a credit card for those scenarios.
Zach Malloch 10:41
All right. Gary is asking if we have a cancel option from the shopping cart, if somebody accidentally chooses the wrong day pass or doesn't want to drop into an activity.
Dylan Greer 10:53
Let's actually just go right through here. So once we skip through here,
Zach Malloch 11:00
there's the Remove Button right there.
Dylan Greer 11:04
Remove, I guess that will cancel us. Yep. So we can just remove, and that'll bring us back here. I believe once you're back is the visit, I believe there's the option to go back to the home or start over in the upper left. So if you go back to start over, you can just start over you can be brought back.
Zach Malloch 11:25
All right. And I apologize. I was negligent in the beginning. I see questions coming in through chat as much as possible if you could use the q&a function in the bottom of the Screen. That way we kind of get them queued up, we're a little bit more aware of which ones we've asked which ones we've answered, and we won't have, we won't get lost with that. So Fred is asking if we can change some of the wording on the kiosk screens here.
Dylan Greer 11:51
Currently, I believe we cannot change the wording on a lot of these. I don't believe there's Screen designed specifically for kiosk unless you know otherwise, Zach?
Zach Malloch 12:01
I don't know for certain at the moment.
Dylan Greer 12:04
But we certainly can check that.
Zach Malloch 12:06
Okay. Yep, that's a good idea. Shawn is asking if there's a way or what happens if you have waivers attached to passes or visits? Does the kiosk allow for waiver acceptance?
Dylan Greer 12:18
No, typically, those are not. So a lot of times waivers are, are going to happen during the time that sale for those items. But there is not currently believe anything with actual waivers prompting at the visit. We have explored that as a potential enhancement, as far as you know, having waivers be done through kiosk.
Zach Malloch 12:40
And actually I think that that segues perfectly into the next one, we're kind of talking about enhancements. So Courtney is asking if they can be set up for activity registrations, or is it only for drop ins and pass visits?
Dylan Greer 12:55
Yeah, so right now, it's only drop in and pass visits. Right now, I think what we're really looking for are a lot of enhancement requests. So we are looking for feedback from you all as far as things that you would like to see done with that kiosk features. So I actually spoke with our product team earlier this morning. And that is something that they're they're looking for feedback. So if you have enhancement requests and things like that, that you would like to see done through the kiosk mode, we would definitely like to hear from you. And you can feel free to send those directly to me if you'd like as well, we can pass those along and make sure that those get to our product team.
Zach Malloch 13:40
Laurie is asking if there's a Demo option for kiosk, I'm assuming that they're wanting to actually try it out. You can let me know Laurie, if you're just looking for kind of a walkthrough but we're kind of doing a walkthrough here. So I'm assuming that you mean to actually try it out.
Dylan Greer 13:57
Yeah, I'm not sure if we have one in our Demo in tutorial. But I think you should be able to actually log in potentially, in our Demo tutorial as kind of a kiosk, user setup like that.
Zach Malloch 14:11
Okay. So yeah, Sarah's saying similar thing to the earlier question about attempting to capture daily visits, but they'd want to do class registrations if they can. So it seems like that's a popular enhancement requests so far. And Janet's asking just an interesting idea, instead of using a number, could they integrate it to use their WebTrac Username and password?
Dylan Greer 14:40
Right now, that's not currently an option. But I think that's kind of a good opportunity for an enhancement request or something that we can explore for another way for people to log in.
Zach Malloch 14:54
So more enhancements, we're making the system better just from the session. Does it work with Point Of Sale tickets or Facility Reservation, I'm assuming that's a another enhancement.
Dylan Greer 15:05
That would be another enhancement. I guess the one thing with like the ticket piece I heard there is you can sell like a daily visit here. So if we were to continue as a guest, these daily visits can have an access ticket attached to them that you can have printed out. So if you take that kind of pool scenario I had before, you have a kiosk set up, you do your daily visit, if you let's say have access control with a turnstile set up, we can print out a ticket that then can be scan to allow that turnstile to let someone into your facility, something like that.
Zach Malloch 15:44
And I guess in a sort of a similar answer, or vein to that Elizabeth is asking if you have the ability to integrate hardware. So as a result from this could a lift ticket print, as an example?
Dylan Greer 15:57
Yes, yep. So you could have looked at a lift ticket, technically, which is going to be your access ticket, then to get onto your lift, so Yep, definitely.
Zach Malloch 16:06
Good. Will ticklers pop up when somebody checks in? Fred would like to know.
Dylan Greer 16:12
That's actually a great question. I don't know the answer to that one right offhand. But we can definitely find the answer and get back to you on that particular piece.
Zach Malloch 16:21
And we got so many questions coming up. Lots of people are very curious about this. What if the household has a credit balance? Can we use the credit balance to auto pay? Or is it only credit card?
Dylan Greer 16:31
Again, I believe it's only credit card right now. But again, might be kind of one of those enhancement pieces if we can try and use that credit for some of those items. Obviously, if it's a guest household, then we're not going to know the credit option there.
Zach Malloch 16:50
Man, lots of stuff. And I mean, I'm I'm so Liz is asking just for clarification, printing is possible if it's an access ticket sort of situation. All right. So Elizabeth seems like that. We can have a Dylan Send you a quote, and you can be one of our new kiosk users pretty soon here. So we do have a there, I'm going to kind of skip through some of the questions that seem pretty obviously enhancement. So I'm sorry, we might come back to some of these. I think there's some really good ideas. And please note that we are tracking all of these question and answers. So we'll be able to put these in as enhancement requests. But let's see. So I think Tonnette's question is really good here. For clarification. Is this for Kiosk Mode on existing workstation at a site? Or do you actually need any specialized hardware?
Dylan Greer 17:44
No, that's great. So you don't need any specialized hardware, per se, you can use like a, you can use a tablet, you could use a an actual like laptop, if you wanted to put that into kiosk mode or standard computer. So there, there are some different options, we do sell kind of like a station, like a stand up piece of hardware that you can then mount like a lab, or excuse me, a tablet to. So that is another option as well, if you wanted to do something like that, we do charge for the actual kiosk feature. And that is charged based on per kiosk. So we're more than happy as your pricing on on those if that's something that you're interested in. Again, you might start with one add more in the future or something like that. But we do charge for the actual use of kiosk within RecTrac.
Zach Malloch 18:38
Very good. And I think that answers Robins question. So is this an app that can put in an iPad? Or do we have to purchase a kiosk? And I think what you're saying is that it could work with a tablet? Potentially?
Dylan Greer 18:52
Yes, definitely.
Zach Malloch 18:56
Is there any recommendation for credit card readers that you need to do this to set this up.
Dylan Greer 19:01
So currently, we're only accepting credit cards, if you use CardConnect. It is here on our roadmap for PayTrac, you're very soon. So if you are on PayTrac, or looking to switch to PayTrac, that will be an option here in the near future. So any of the hardware devices that you might use currently for your workstations for CardConnect, or PayTrac. All those will be options that you'd be able to plug in.
Zach Malloch 19:33
Let's see. So I think we're still seeing a lot of enhancements and kind of running through some to look for something that might be current. Okay, so, currently what happens if someone enters a wrong number when they're trying to find their ID? And as a follow up, if somebody introduces a guest, what will they get to allow them to enter a class or how will the instructor know that they actually paid to get into the class?
Dylan Greer 19:59
Sure. Okay, so here if we just were to Type in a wrong number, and let's just see if this gives me anything here. Of course, that was actually a number, let me... so if you have a ID that is not actually valid, it will tell them that the ID is not found. So basically, they just Click got it, and they can try again if they type in the wrong one. So that as the first part of your question, the second part was of that again Zach?
Zach Malloch 20:35
So if somebody does the guest sale to use a daily pass to drop into an activity, I think Jerry's asking if they get a receipt, or what Type of notification, the instructor would get to know that this person actually paid and didn't just like wandering the class,
Dylan Greer 20:51
sure. So it will print based on that kiosk Profile that you set up here, we set the number of receipts that are set to kind of print. So if they do that, you can see that it is going to print out a receipt. So kind of establishing what that instructor is looking for. So when they do sign up, if the instructor let's say has access to RecTrac, they would be able to go into activity section inquiry, they could see that that person was just added to the classes as someone new. So if they had RecTrac, they can look at that. Otherwise, I think Printing out a receipt and handing that to the instructor would be kind of a good option as far as kind of workflow and what that instructor is looking for, as far as new class members.
Zach Malloch 21:35
Okay. Gloria is asking if there is an estimate for how long until PayTrac will work like a six month or 12 month?
Dylan Greer 21:45
I think that's actually something that we're looking to explore here in q4 of this year, even if not q1 of 2022. So that is something that is in in the near term, something that we're looking to add
Zach Malloch 22:02
sounds like three to six months potentially. That's our timeframe. Very good. So there, Adrian has asking about the CardConnect hardware, is there a particular model that we need? Or will any pin pad that works with CardConnect to be valid? And then do we sell? Or do we recommend ways to securing it to a frame? Like I'm sure they're worried about a card reader just being out there and walking away at some point.
Dylan Greer 22:30
Yep, yeah, so any of the card readers will work, depending on which one that you're using, they do sell bases for them that you can both kind of bolt to your credit card device, and then bolt, let's say, to a counter or something where you're kind of holding that kiosk. So there are options as far as making sure that that credit card reader doesn't, you know, grow legs and and walk off on you. So we do have those.
Zach Malloch 22:57
Very good. And so Autumn, has a real quick one, I think I can just say that, yes, you can use this just for check ins, if you're not actively going to be paying. And then Veronica is asking if it works the same way for swipe outs does the kiosk can consider swipe outs?
Dylan Greer 23:15
So currently Kiosks does not do swipe outs. That has been something that others have noted as I think something that they would be interested in. And kind of the other part here to kind of note is that we do work heavily with the army, and they're going to be going to 3.1, where they'll likely be using kiosk as well. So they have a lot of kind of childcare centers that work heavily on swipe ins and swipe outs. So we're kind of expecting that that is going to be required enhancement that they're looking for. So I do expect swipe outs to be an option at some point, but it is not currently.
Zach Malloch 23:54
All Right. Let's see another request another couple of requests for changing the or having control to change the Screen or logos or colors on the screens? What version of RecTrac do you need to be on for the kiosk mode Dylan? I know it's been out for a little bit now.
Dylan Greer 24:13
Yeah, that's actually a great question. I'd have to go back and look, it has been out for quite a while. So if you're on a relatively up to date, then it should be there. But as always, we always recommend that you're on the latest version of RecTrac If possible, just to make sure you're taking advantage of the new enhancements, bug fixes, things like that. So whenever possible, we always suggest to be on the latest version.
Zach Malloch 24:39
Good. So Maureen has a question that's interesting use case so they're looking for solution for customers to purchase daily dog park passes on site at the dog park using an outdoor kiosk. If the customer doesn't have an account, is it possible to set up a quick daily pass sale to a guest through this kiosk? Certainly looks like that's a...
Dylan Greer 25:00
Yeah, yeah. So I think what you could do is you could set up a kiosk that is specific for your dog, or if you have like a tablet or something out there. And these could all be just daily passes that are specific to your dog park. And then they would just purchase these the same way they would another daily visit.
Zach Malloch 25:17
Let's see... currently able to look up members with last name, seems the kiosk needs the pass or remember their ID. So Laurie, we actually did answer that previously, you have to use the ID to prevent somebody from looking up another household and swiping under somebody else's accounts, we kind of had to make it a little bit obscure. But we've also been talking about in the course of this session about potentially adding the ability to use your WebTrac user ID and password, which had been making it a little bit more straightforward, potentially. Jeanette had a question about messages if they have an invalid ID or if their past is expired. And I think somebody else had a question about it being suspended.
Bret Alarcon 25:32
yeah Zach, when someone has a past suspended, and they check in using the kiosk, is there a way to not have the daily passes show up but have a message pop up?
Dylan Greer 26:15
Yeah, that's actually a great, great question. I don't know if their past is suspended. If they get necessarily like a different message other than there just isn't a valid ID here. When you're kind of looking with a kiosk, a lot of the idea is, again, there isn't any staff interaction. So regardless of kind of the check that we're doing here, we're really just looking at as valid if great, they can continue through. If not, then they really have to kind of go to somebody to kind of dive deeper into looking at either purchasing a brand new pass or kind of diving a little bit deeper into if they're suspended, why are they suspended? Is it late because of something that happened? And they're just need to kind of take a break? Or are they not up to date on kind of paying or something like that. So the idea of the kiosk, again, is no staff interaction. So there is kind of when you get into this suspended or expired passes, they will have to kind of go to somebody to kind of work that out.
Zach Malloch 27:17
All right, got some so many good enhancement ideas, but trying to get through a few more, would you be able to ask require questions for daily transactions, for example, someone without an account asking for name and phone number before the payment for a daily past sale? So I'm thinking maybe we could do questions. Maybe we could do demographic prompts, also, but I'm not sure. If there was,
Dylan Greer 27:38
I guess I have to check with a question piece. I think really the main things that we're doing and I was just prompting for purposes, but as far as name and demographics, I'd have to look at specifically can I capture now a daily guest.
Zach Malloch 27:56
Okay. Michelle is asking towards something we've kind of touched on. But she's asking it a different way. So I think it's worthwhile. If the kiosk is at a completely non staffed facility, is there a technology available to trigger a door or gate to open after a customer purchases their daily pass?
Dylan Greer 28:13
Yeah, so in that scenario, they would be printing an access ticket, with the access ticket having like a barcode that they can scan to open the door or the turnstile or whatever it is. So it's definitely a possibility of being able to do that at a facility where there isn't anybody for sure.
Zach Malloch 28:31
Yeah. So you'd need Michelle you'd need access control, relays as well something to attach to those gates or doors. And then you have like a little network head that you attach to your to your environment. And then RecTrac can talk to that and get the swipe results and then tell it whether or not to open the door, keep it closed based on whether the past was valid or not. Gary is asked saying that their university has its own in house credit card that puts charges on their student accounts. Is it possible or would it be possible use that payment Type? So I think these are kind of specialized profiles in that case for like students account cards sorted, assume that would have to be an enhancement to come up since it's not credit card logic.
Dylan Greer 29:19
Yeah, I would think that it has to be enhanced, but I think that's a good one. I'm assuming that Gary from Lincoln, Nebraska.
Bret Alarcon 29:28
Matt had a good question I see here. Can you set up a maximum visits for single purpose for the kiosk for example, if only 10 People are allowed in to a group exercise class can notify people that the room area is full to some degree?
Dylan Greer 29:44
So when you have like an activity set up, you are kind of put in a maximum number of people that can go into that activity. So it will stop prompting people to drop into that activity if they're, if you've already hit the max capacity. So there are kind of some things in place that will prevent from prompting people if there are no spots available.
Zach Malloch 30:06
The key to that is, I think that Matt asked about purpose. And with purposes, we can't do that. But if you're doing activity drop ins, you can do that. And actually, that ties really well into Sarah's question. So she's saying they need more information about how to populate classes into the kiosk as options for the user to select. They previously tried to do that, but then staff didn't know how to show them within there. So if you could bring up the the kiosk Profile, again, real quick Dylan, when whenever I talk about drop in visits, it's especially the troubleshooting, it's basically three pieces, you have the location, and so the location on the kiosk Profile, so we've got the visit location there has to match the location part of the facility that the activity is tied to. So there has to be that that middle part. So you have your facility, class location, and then the individual ID. So when you have all those together, if that middle location for the activity is the same as what's in the visit Profile, or in this case, the kiosk Profile, then that's the first step of your matchup. The second is your activity and your passes, both have to be set to allow those dropins. So if one of them is not, then you're kind of short circuiting the whole process right there. And then right on the Screen that Dylan is on, you have the minutes before start and the minutes after start. So that's how early before you see an activity, will you allow people to start checking into it versus how long after the activity has started? Will you stop being able to check people into it. And so Dylan's got 1000 minutes here, I tend to also have 1000 minutes in my setup, just because I'm doing testing. And I don't want to have to wait until a particular day in time to test drop in. So I want to be able to do it basically anytime of any day. But the time of the activity, so the day of the week and the time of day, definitely apply to whether or not you can get those drop ins, and we actually have some drop in resources. I think it might be a virtual symposium rather than a RecChat. But yeah, we've got information about that if you need it, Sarah. All right. Well, we are actually a little bit after 230. And so real quick, Janice. She's was asking if their language choices, can you add the ability for somebody to choose their language prompt? I think that's going to be an enhancement request. There are some other enhancement requests to add custom messages to scenarios like suspended or expired passes.
Bret Alarcon 32:45
Pretty good one I'm well, I'm guessing it would be a similar message to invalid ID if their pass is expired. So if they're pass expired, and they tried to swipe in, would it say pass expired? Or would it just say...
Dylan Greer 33:00
Yeah, I'd have to try that specifically to see if we get anything else. I think it is still just going to give you like it's an invalid pass but we can check to see if if we have any kind of different language related specifically to an expired pass.
Zach Malloch 33:18
And actually, I think that almost everything here is just going to be enhancement questions. But Janet has a good one. And I think this actually goes to one of the reasons that we only allow credit cards. So she asked if someone uses the kiosk and pretends to log in and pay as a past visit, is there a way for staff member to be notified whether or not they've actually paid before entering certain areas of the facility?
Dylan Greer 33:41
Yeah, so when they're doing it, the transaction will complete. If they don't actually get a valid credit card swipe, so you can hit checkout, it's going to prompt you for that kind of piece. But until that actually completes, let's say they're taking the receipt to the class, they won't be able to go into that facility.
Zach Malloch 34:04
And actually, I'm just kind of interpreting Janet's question a little bit differently here. So I'm thinking that maybe she's talking about somebody just like going up to the kiosk and basically acting like they're doing this and then oh, yeah, yeah, it's the paid and then just walking through. And if a clerk is not actually looking at it, there probably wouldn't have actually been Janet, I would ask the question like, What would stop somebody from just walking through potentially? I think that, in this case, if I was trying to make a suggestion, maybe I would set up like an access ticket Type of thing. Like maybe there's still a swipe point that people have to scan through, but they can go in they can pay for it at the kiosk and not have to stand in line. They get the access ticket printing out and then they get to take that and use the access ticket to swipe and then that would be the validation. Or you could have, you can have it print receipts and let people know that they'll have to show their receipts potentially at different parts. facility. Yeah, I don't know if and if anybody else has any other suggestions about that, but that's kind of how I was interpreting part of it. Alright. And then, yeah. So that I'm a little bit confused by your question, Kathy, when you update the visit check ins do you have to drag update to the link profiles for the kiosk Screen to update? I'm assuming I'm interpreting that as maybe you're asking about Pass types, like when you create a new pass, you have to make sure that it's valid on the kiosk Profile? And yes, you do. So I'm hoping that that's the answer to the question you're asking. I think we've got most of the rest of these, aside from some of the other enhancement requests that I haven't completely gone through. So yeah. Cathy, to follow up, I'm sorry, I'm still confused. So every update has to be dragged over, I'm just not following you they're doing can you go to that kiosk Profile again. So basically, in once again, I'm interpreting I might be wrong on what you're asking here. But on the visit, check in Screen, that valid pass list, you have to have everything that you want to be able to swipe at the kiosk in that list. Once the kiosk Profile is created, and it's linked, if you just go in and update that kiosk Profile, you don't have to do anything else with relinking profiles, the same Profile, is there any updates to that Profile will take effect pretty immediately. But yeah, that's, hopefully that answers the question. Okay, we're a few minutes over, I wanted to thank everybody, we are recording this, we will of course, post it as we always do, we're going to take all of these questions and answers, and we're going to give them and wrap them up with a big birthday present bow to Bryan Gillilan, and the product management team. So whenever they asked for enhancement ideas, we can provide that like crazy. So thank you all for all of those. I'll go ahead and let Brett and Dylan end with some final thoughts. If anybody has anything.
Dylan Greer 37:21
I'll just chime in here real quick. If anyone is interested in the kiosk mode, feel free to reach out to me directly, we can kind of discuss whatever kind of scenarios you're trying to use. We can discuss pricing and things like that and more than happy to get you set up. If you do have any kind of thoughts on enhancement requests after today, feel free to send me those as well. And I'm more than happy to pass those along to our product team as well.
Zach Malloch 37:49
Dylan's email he just generously invited people to is Dylang@vermontsystems.com. And I just posted that into chat. So anybody can grab that. You can also always email sales at Vermont systems.com with any questions about this sort of stuff, and Dylan is one of the people that gets to see that mailbox. So. All right. Well, I think that's about it for today. Thank you so much, Dylan, and thank you, Brett, for your help with the questions and the technical side as always, and we will see everybody for a very special wreck chat introducing some some exciting news for the second week of October next week. So we'll talk to everybody then and have a great day. Take care