Table of Contents
Episode Summary
Join Zach, Patrick and Brian as they discuss phase 1 of Kiosk mode in RecTrac 3.1. Learn about the initial functions of Kiosk mode, what's being worked on for Phase 2 and lots of Questions / Answers about how you can use Kiosk mode at your location to improve your customer experience.
Recording
Transcript
Zach Malloch 0:44
And we're live. Welcome to RecChat, everybody. I am joined today by Patrick Hayden and Brian Gillilan. How're you guys doing today?
Brian Gillilan 0:51
Good.
Patrick Hayden 0:51
Excellent
Zach Malloch 0:51
And we have some exciting new stuff about the Next Gen of RecTrac. To talk to you guys about and that is he asked mode, Patrick, what exactly is kiosk mode?
Patrick Hayden 1:01
So kiosk is something that is basically the main purpose is to allow for self service entry. And the first iteration we're going to talk about today that Brian will be demoing is really about visit check in, letting your members get into your facility, you know, as sort of seamlessly as possible, as frictionless as a process as possible. And it's, it's really about kind of a broader initiative, we have to look at these offerings that our customers have and find ways to make themselves service so that if a customer wishes to do it on their own, they can do so and they're not required to go to a front desk to process their visits really ties into a lot of what we're doing with with WebTrac as well, looking at ways to take all those offerings that our customers have and allow them to be achieved self service,
Zach Malloch 1:46
basically turn the Screen around, like customers have unlimited access to RecTrac, very cool
Patrick Hayden 1:51
there's gonna be a very phased approach, which we'll talk a little bit more but something that we're excited to show everybody.
Zach Malloch 1:57
Awesome. And Well, speaking of showing everybody, Brian, would you like to show everybody? All right, get this transition, there we are.
Brian Gillilan 2:05
Alright, so I guess, initial premise here. First thing, kiosk is RecTrac. So it's designed as a kind of you set up a kiosk user and your RecTrac application. And once you have that user setup and configured, you're going to log into RecTrac, just like you would as a normal user, but it's going to automatically put RecTrac into a kiosk mode that's kind of a protected interface that's meant to be patron facing. So as an example, right here, if we jump into our kiosk, we're just going to kind of land on a generic kiosk Screen, a little preface to this. So I mean, as with anything that's patron facing, that's kiosk, this kind of a nature, there are obviously some operating system kind of requirements and best practices that customers should be looking to do if they are looking to enable a kiosk and turn the Screen around and face their patrons. So we'll have some documentation on kind of where to go to find that kind of information for your Windows OS and how to kind of enable a kiosk on a workstation, as well as, as more information on documentation.
Zach Malloch 3:13
So that's kind of so RecTrac is in a kind of a protected mode, when it's in kiosk mode. And this is just making sure Windows is also like... probably a really bad thing to turn the monitor around, RecTrac's fine but they can get the rest of your network.
Brian Gillilan 3:25
Exactly.
Patrick Hayden 3:25
There are some filters and things to do that already. And that's something to that, as far as it's been sort of a phased approach. Initially, we don't have a bundled offering that's kiosk housing and, you know, a partner that we're offering that full sort of product, from the software down to the hardware solution on Yeah, but that's probably something that will come in the future as well, once we can find the right partnership there.
Zach Malloch 3:49
Great.
Brian Gillilan 3:49
Alright, so essentially, you know, kind of take a scenario here, if you will. So, you know, let's say I'm, you know, busy person, I'm stopping by the Rec Center on my lunch break to get my, you know, 3k in or whatever the case is, and I need to, you know, I'm just I want to get in and out and, and get on with my day and going into, you know, it's one of those scenarios where I'm not really there to maybe do as much socializing as some are and and so I want to kind of have that quick in and out experience and don't want to have to wait in a line or anything at a front desk if it's busy, or if somebody's already helping someone else. So the idea here is your kiosk is set up and ready to go for your members to check into. So they will literally just walk up and scan their card which Patrick will kind of do your scans their card. In this case, you can see it's taken me directly to the visit purpose selection and the kiosk. So the kiosk has a lot of the same functionality that your current visit processing has so you can set your kiosk to auto select about the first valid membership for a member so members not having to swipe their card and say oh, yeah, my x membership as you can see the kiosk has some inactivity, things you can enable with it. So these are all configuration settings in terms of like how long you want, your kiosk to be able to sit in a process before it times out and goes back to kind of the idle state of the kiosk to service the next patron. So if somebody did abandon the kiosk, mid process, the kiosk is going to kind of reset itself to be ready for the next person to walk in
Zach Malloch 5:24
to really be standalone, you don't have to interact with it once you want.
Brian Gillilan 5:27
That's the idea is these, these kiosks should be able to be up 24/7, and kind of remain there and remain that way. And not have to deal with any rebooting on a change of date or anything like that, they should be able to kind of be self service. So as you can see, if I let my visit timeout here, it just drops me back to the idle Screen waiting for the next patron this way. So if I'm that person that's just trying to get in here and get my cardio in, I can come in. And I can just select my purpose once I swipe my card and continue. So this particular kiosk is configured to allow for multiple visit purpose selections, which again is something you can configure single, multiple, however you want to do it require not require that kind of thing. So but select my cardio continue. I'm all set, I process my visit. So this screen again, a lot of advance so I can advance it myself as a patron, but really just there to tell me I succeeded and refreshed for the next patient a walk in the door. So it's a pretty seamless process takes all of about 13 seconds at most to kind of come and swipe your card, choose your visit purpose, and check in. So that's kind of like the fastest possible approach your customer might want to take where there is no member selection, no pass selection, no anything, they just kind of get to get in and get out as quickly as they can.
Zach Malloch 6:49
Right. So real quick, Patrick? Are you scanning that with your hand, or what is your magical device you have?
Patrick Hayden 6:56
We're we're using a gun scanner, just for demonstration purposes here. And we're also using a laptop, which obviously would not be kind of normal configuration in the real world. But for this demonstration, knowing that we might jump to different things, it was kind of useful, and we're logging out logging in quite a bit. But the typical thing that we anticipate will be either, you know, a true kiosk housing that has a built in barcode scanner to it or more of kind of a tabletop scanner, because the gun scanner, obviously is not something you want to make your patrons pick up and scan.
Zach Malloch 7:27
Right, so one of the questions is about input devices, which is why I'm curious about that, would this work with fingerprint scanning or biometric inputs?
Brian Gillilan 7:35
Currently, it does not. That's something we're kind of trying to see what the demand for that is for the kiosk. Currently, it works with any kind of keyboard emulation input device. So no, no serial emulation devices at this point, to try to keep the VIC integration piece out of it initially. So any keyboard emulation swipe device that we have can be used for the kiosk out of the gate.
Zach Malloch 8:02
okay. And I think that this is probably going to be one of your points that you're going to bring up anyway. But what if somebody forgot their card?
Brian Gillilan 8:08
Yep. So we'll get to that. And kind of just a second, we can kind of jump that now, actually, if we want to. So we've got another kind of scenario. So obviously, you can see here, scan or swipe to begin, this particular kiosk isn't configured to allow any kind of manual entry, which is probably going to be the more common use case, it's not very common to let people just kind of come up and type in a number and well, that wasn't me, but okay, you know, we're good. So we do have that as an option, though. Um, so as you can see here, if I just kind of jump back, actually. So once your kiosk is in kiosk mode, there is an exit kiosk kind of ability on the kiosk, obviously, you need to be able to get back to Windows to what you're currently working on. That exit kiosk is just going to accept a valid Username and password for your RecTrac implementation to get out of the kiosk. There's currently no restriction on what Username and password that has to be, it doesn't have to be the one that was logged in with its any valid Username and password can kind of get you out of the kiosk. And really just take you back to the login Screen. So we do have a sample here, of a kiosk that does allow manual entry. So currently, initial iteration of kiosk, all of our manual entry input capability is going to be handled by the operating system. So Windows In Windows 10, specifically has kind of a built in kiosk mode, which takes advantage of your on Screen touchscreen if you have it. So essentially, when you go to manually enter ID, you'll get a member lookup Field and from a laptop right now, so folks can't see this. But when you go here, in that kind of tablet mode, your native touch keyboard will automatically get activated on the Screen. And so you didn't look up your ID manually, we wanted to take one here, I can kind of simulate. And, again, same process, it's just going to take me on to kind of the next step. So in this case, it's a auto selected my membership and what I'm here for. And, again, in this case, you can see that this particular instance visit purposes are required. So I don't really have an option to skip, I have to select something before I can continue and finish my visit. So we are very aware that the on Screen native keyboards may not be kind of configurable enough to really satisfy some of our use cases out there. So when we talk about kiosks kind of rolling out in a phased approach, phase one, we wanted to get kind of the functionality of the member checking piece out there and in the hands of some of our customers, so we can get some feedback on it. Phase two is going to incorporate more than likely a kind of more proprietary on Screen keyboard that is controlled by RecTrac, that is more customizable and
someone wants a numeric keypad only because all of their member numbers are purely numeric them, like likely support that. Think of it simpler than the windows built in keyboard.
Zach Malloch 11:20
Alright, so you guys, if you want to weigh in on this, that's totally fine. But you mentioned data to begin with. And you mentioned phase one and phase two. Can you talk a little bit more about that, Patrick?
Patrick Hayden 11:30
Sure. Yeah, I think you know, there's probably going to be a number of phases to this, obviously, we want to get it out to them and start getting feedback from customers to see you know how we want to iterate on that feedback. But certainly, the beta release is going to be in 3.1.10.02, which is currently in the midst of being released and probably going to be generally available next week. And at that point, that will be the sort of the beta period, you know, like Brian mentioned earlier, we want to get it out there have some customers that we can come engage with closely and gather their feedback on that initial release. And then there will be another number of phases to follow. Obviously, though, we're anticipating some additions to the kiosk functionality, and .03, you know, which at this point we're planning to release in April. But we're, you know, we're really looking forward to engaging with folks Brian and his team have already been engaging with with some customers that we know have a desire to use kiosk. But that's been more demonstrating the abilities we have and gathering feedback versus actually getting it kind of out in the Field and getting some real world feedback.
Brian Gillilan 12:31
Yeah, I think it's important to note so kind of the phases and how we're approaching this as this first phase. And what's going out in .02 is really about member check in only so no payments, no kind of receipt printing at this point. It's really just kind of satisfying that member check in process. What we're currently working on in our in our development teams is the kind of the payment process and the receipt, printing process and access ticket printing process from the kiosk, which really enabled us to have a more all encompassing kiosk solution that can satisfy waterpark scenarios, places where we need to do access control with the turnstile and get an access ticket to print for a daily visit sale. It's really incorporating the logic that'll allow us to do those daily guest visits and activity dropins. And so all of that stuff will kind of come in and phase two, the kind of attendance tracking and activity visit check in and all that stuff will come in phase two.
Zach Malloch 13:30
Okay, so that answers a question activity dropins will be in phase two, not in this initial just checking in with the purpose is there anything
Brian Gillilan 13:38
visit purpose, and so there is a little so we kind of showed kind of the direct member lookup with the past, we do also have an additional kind of some additional settings you can activate in your kiosk. So if I log in with a different kiosk account here, so in this scenario so in this scenario, when I swipe in with this kiosk configuration, I have your Go ahead Patrick and swipe us in. This is a kiosk configured to do kind of household check in so one membership ID to enable a household to check in any one or multiple members in the household into the facility kind of in a single kiosk process. So if mom's bringing the kids to go to the pool, she doesn't want to have to find the kids ID cards or have the kids ID cards can just swipe your ID card, select herself say she's going to the pool. And this scenario, the visit doesn't auto complete because it knows we're looking for potentially multiple members. So now mom could say okay, Kara is with me. She's going to the pool as well, and so as Lachlan, and he's going to the pool as well. And on that completion, all three kinds of visits are there and then the only additional step in that kind of configuration is just a quick checkout. They're done and they can go Add on their way into the pool, the same Type of concept if we scan that same card again. So if a member has multiple passes, and you don't want to auto select the first pass, let's say you have punch passes for fitness classes or something of that nature, and you need that member to be able to make the choice of swiping into going to use the pool with my normal membership, or I'm here for this lesson. We do have that built into the kiosk as well currently, where one of the member is kind of selected, and this can work from a direct swipe as well, you don't have to use the household look up option for this. But they got to get that choice to use there. Which membership they're swiping in with that's valid at this location.
Zach Malloch 15:43
And actually on this Screen that answers Hannah's question that it does show you even before you swipe how many punches you have, if it is a punch pass that you're working with.
Brian Gillilan 15:53
So yeah, so patrons will be able to kind of handle that for themselves. And, and do those kinds of things all right there in the kiosk, you can kind of see there, if we just scan that one more time to get to that kind of to get to our kind of checkout Screen, we've kind of already built in the framework for what the checkout is going to look like when we allow fees and payments. So anywhere you see free here on the cart, you're going to see $1 amount in the future when there's fees involved and be able to remove something from the cart. Obviously, if you added it incorrectly, whatever the case may be. So we've kind of built this out with that in mind knowing that's coming very shortly, to the product.
Zach Malloch 16:34
So a couple of questions related to timeouts. So Jennifer, and Keith are asking, if is this controlled by the session cleaner settings in RecTrac? Does it have individual controls?
Brian Gillilan 16:46
Very good question. So the kiosks sessions are purposely built because we want the kiosks to be able to live 24/7 and not get get terminated by a session cleaner that kiosk sessions themselves when you log in are handled differently than a standard RecTrac session from that perspective. So your session cleaner will not pick up your kiosk session and wipe it and clean it. They're also configured in a way that there can only be one session for an individual kiosk on an individual workstation at a time. So if for some reason, this browser crashed or whatever and RecTrac said, "oh there's already a session for that workstation open", when you log in the next time, it'll just take over that existing kiosk session. So they won't get terminated by your session cleaner. But as far as the timeout settings in the actual kiosk, while customers processing, those are configurations that the customer is going to have control over in a Profile, they're going to be able to say we want the kiosk to timeout after x seconds, and we want the customer to be warned x seconds before it times out.
So I think that some of that, it's key that that is configurable, because it's really dependent on the use case, a very simple member where maybe they even choose purposes, you know, probably need a lot of time there, you got to shorten that something where they're getting into phase two, and we're getting people selecting in other things like activities that want to drop into the nickel and allow more time on use cases like that.
Zach Malloch 18:11
Okay. So I had another question here about will this allow check out as well as check in if you have that sort of scenario?
Brian Gillilan 18:19
That is a very good question and one that we've just kind of started thinking about a little bit. Initially, the goal was kind of the check in peice with that kind of being the primary focus. But we kind of just recently started thinking about, okay, those places that do check in and check out do we have to handle that. So that's certainly something that we're anxious to get feedback from customers on and not try to go that route. If there's not the need for that route across there.
Patrick Hayden 18:47
One of the things we're discussing, there was just the difficulty, not a software difficulty, but more, just from a layout and sort of process standpoint, self service coupled with Checkout is might be a little difficult. So we'd love to engage with some customers. How do you force someone to do something that self service on their way out without kind of access control might be a bit tricky, but we'd love to talk to folks who are interested in doing.
Zach Malloch 19:14
So I guess, what I'd like to address right now, since we kind of mentioned that a few times is if somebody is interested in being a part of the kiosk beta and getting that set up, and maybe playing around with it, or offering feedback for what they'd like to see eventually happen with it. How would they go about doing that Ideally?
Brian Gillilan 19:30
Yep. So ideally, I mean, I'm welcoming anybody to contact me directly via email, via phone, and we can kind of maybe we can publish that out as part of the follow up here. If people are interested in kind of being one of these beta customers, the kind of more perspectives that we can get and ways we can improve the kiosk as we go. That's kind of what we're looking for.
Patrick Hayden 19:51
And I think that more broadly, there's this initial planned beta period, but then there's also just the feedback But we want in general in terms of what other self service functionality folks want. And we've one of the reasons this is taken a bit longer than originally scoped is because we're trying to really do it in a very future proof extensible way so that we know there's a high demand for visit kiosks, for activity check in, for dropping admissions and things of that nature. But we also know that there's demand for other self service functionality. So whether that be purchasing and printing tickets or at the check in and checkout from the campground. And we know there's other use cases. And so we'd certainly welcome that that feedback as well. How can we sort of extend this further in the future? And what sort of self service functionality are folks looking for?
Zach Malloch 20:38
So I think that answers actually a few people's questions here that are coming in is that there's not necessarily a full roadmap for this right now. We're waiting to get influenced by the way people are using it or wanting to use it to Build that out.
Patrick Hayden 20:50
Yeah, we've anticipated that with the way we've developed it to make sure that it is capable of being extended in those ways. But we haven't necessarily dictated what the order of those new functions would be.
Zach Malloch 21:04
Okay, great. So then, I guess, just for everybody watching right now, a lot of these questions are coming up about what will this do? What are we going to make it have happened and like, so maybe they can just run through a few quickly?
Brian Gillilan 21:22
Sure.
Zach Malloch 21:17
And you can just tell me whether you've thought about that yet or not, or that was a great idea, or Pat's the perfect person we want to talk to about this. Staff facing view to verify members, perhaps they swipe into the kiosk, the picture of the member pops up somewhere else?
Brian Gillilan 21:31
Yep. So that's actually a good question to bring up. And if we can throw my Screen up there. so we can see here that. So and we haven't quite fully fleshed this out yet with that with an actual, like, staff facing kiosk piece. But what you'll notice is that visits processed on your visit checking kiosk, will as long as the location is the same for your kiosk as it is for your normal visit processing at your front desk, whatever the case, may be, those visits will pop up directly into your data grid in your visit, check in, Yeah, the one with the thumbnail if people have a photo, so there is some kind of just natural built in integration just based on the fact that it is still just a RecTrac visit that's being processed for that location, it will naturally kind of come into your your visit, check in log. That being said, we have kind of anticipated some potential desire or need for something like a kiosk monitor where, where it is more of a just kind of staff facing like somebody just checked in, pop their picture up over here, or maybe even in in our specific RecTrac session if you have visited processing open or something of that nature.
Zach Malloch 21:39
So that's background visit, where it pops up?
Brian Gillilan 22:45
Yeah, exactly. So that's definitely something we're interested in getting more feedback on what would really make that work and kind of what environments our customers really and where that's happening is it there's a check in point over here where they can't see the kind of member coming in swiping in, but they want to be able to be notified on that.
Zach Malloch 23:05
Alright, so next one, are there any plans for kiosks would allow people to register for programs through an interface like this? Potentially?
Patrick Hayden 23:13
Yeah. I mean, I think that anything is possible. And sort of on the table, you know, we've, we've gathered a lot of feedback over the years of what things people desire and a kiosk. But I think getting it out in the Field and getting some more exposure will give us more valuable feedback. A lot of it has been sort of hypotheticals in the past, and then how we're gonna get more real. And I think we, we've talked about dozens of different use cases that are certainly you know, are certainly things we're willing to explore. And again, we the way this is built right now, it's always jumping straight to swipe. But behind the scenes, it's already there is the notion of kind of a home Screen where if there's multiple things that we can do from that kiosk, you'll land on the home Screen, and then can choose which kind of workflow you're gonna go into. There's only one choice now. So it's smart enough to automatically bypass that. But that code is kind of already there. You're already ready to extend it
Zach Malloch 24:11
Okay, so we already asked answered the question about the punch passes. Guest tickets, scanning guest tickets in there?
Brian Gillilan 24:19
So yeah, so that's kind of a the next big thing that we're trying to figure out. What you know, is ticket purchases, you know, access tickets can obviously be swiped. If it's a visit check in station with access tickets, they can be swiped, just like a membership could be swiped.
Zach Malloch 24:36
Is that going to be part of phase one? Is that regular check in or is that...
Brian Gillilan 24:39
that'll be part of Phase Two access tickets. So but that's kind of the idea and even being able to purchase something that's going to generate an access ticket that you might scan at a turnstile, or something down the line. You know, thinking of those kinds of like waterpark scenarios and pool entry scenarios where you might want to be able to have a self service kiosk where people can buy their daily admissions, and print an access ticket that they can use to gain entry.
Patrick Hayden 25:04
Something was probably worth mentioning that will be to certainty with that phase two of the payments is that at least initially, it's going to be a CardConnect only. And what that really comes down to is it comes down to the fact that that supports a payment process that doesn't require VIC necessarily, and is a bit more well geared for this in terms of the interactions required with the EMV reader as well. So if someone has PlugnPay Today, even when phase two comes out with payments, it's not going to support PlugnPay out of the gate. And we're really looking to minimize the use of VIC so that it's as bulletproof as possible and can really be standalone, and not something that requires any administration from a staff member.
Zach Malloch 25:45
Right. Okay. So We answered the question about visit processing, swipes on the kiosk will show up in the regular visit processing DataGrid. No VIC, people are excited about that. They're curious, will it still make sounds if they're denied visits without VIC running?
Brian Gillilan 26:00
So that's a good question. That's something that just recently kind of came up in a lot of our dev discussions is currently all the focus has been on kind of on the the interaction visually and physically with the touch Screen. But we haven't really gotten into kind of the audible interactions with the touchscreen. So phase one does not have any kind of audible notification of success or failure on a visit check in or a bad swipe. But that's certainly something that we're thinking about entertaining for phase two is the kind of more audible piece of it.
Zach Malloch 26:31
Great. What if somebody picks the wrong thing on their doing this white man? Is there any edit option or is
Brian Gillilan 26:39
So Patrick, if you want to scan,
Zach Malloch 26:41
and we'll switch back to Brian's Screen here.
Brian Gillilan 26:44
So if a patron happens to select the wrong thing, let's say they select the pool, and they meant to select squash, or racquetball, typically, that's going to be more common if you're set and to not allow multiples of something. If you're not allowing multiples, we just auto advance on the touch of that particular item. As long as you are configured in a way that would allow you to go to the checkout Screen, you can always kind of remove that item and pull it back to, you know, basically just remove it and start the process over again, if you ever get to if a patron does ever get to a point in this process, and they're like, Oh, I mess something up in the middle of the process, they will have the ability through a little menu icon to kind of go back to the home or start over. And in this case, back to home for a member check in in this particular scenario, it was really just back to the family member selection for that household that scanned in.
Zach Malloch 27:36
And I assume if it's something really bad, like let's say they didn't punch past visit, and it got all the way through, they completed it now that punch is taken off, if they needed to put it back on because the visits are in the regular processing DataGrid, you can edit it right from that. So they just go over to the desk.
Patrick Hayden 27:50
I think this is one of those cases where we're trying to sort of minimize the options, because obviously, you want to be as simple as possible. And the more of those sort of navigation options will get more complicated again. So is there the risk of some incorrectly chosen purposes? You know, certainly if you're doing it as efficiently as possible, and you have everything sort of configured to auto advance, there's a possibility of getting a direct visit purpose, but anything that would impact the what they're paying, you know, things like that with buttons that will stop you on The Checkout give you that opportunity.
Brian Gillilan 28:25
Right.
Zach Malloch 28:26
So the question about the invalid pass right now, there's no audible alert from it. But if somebody swipes and they just don't have a pass what does that get
Brian Gillilan 28:34
so and I can kind of demonstrate that just by using a keyboard here. But if somebody tries to swipe in, they will get a kind of member ID not found. And it'll kind of just instruct them that they aren't able to swipe in their ID they need to see an attendant to check in essentially.
Zach Malloch 28:50
I'm assuming these could be customizable?
Brian Gillilan 28:53
Currently, these are not customizable in phase one. That's kind of the the plan for phase two is and one of the reasons we want to get this out in a beta is to better understand what things our customers want to be able to kind of take control of and customize within the kiosk versus what things they prefer to for us to just kind of make a simple bullet proof solution for that there isn't a bunch of complexity involved in configuring it and setting it up. So initially out of the gates, these are all kind of hard coded kind of handled that way. But certainly the plan is to get the feedback on what people want to have customization of.
Zach Malloch 29:31
Let's see. So a couple of questions kind of related to this with a scanner pick up a photo of members barcode if it was on their phone,
Patrick Hayden 29:39
depend on scanner this one will not work on to the studio lights. But I think it's the same limitations that they have in regular RecTrac So as long as it's kind of modern scanner that has imager, technology should but it will be the same success of it happening with RecTrac As far as the readability of that,
Zach Malloch 30:02
in just a general thing for people that aren't aware of that regular barcode scanner has usually just the laser super thin one line that's going back and forth and trying to read the contrast and the black and the white. And then the imaging ones you're talking about our 2d barcode scanners are ones that actually kind of take a picture of something but in process a picture and then try both methods essentially. All right, does this integrate with access control to actually open the gate
Brian Gillilan 30:28
does not currently. So currently, the kiosk does not directly it can't be your access control point. The initial idea of being the kiosk is going to serve as kind of the purchase, get an access ticket, and then you're gonna go ski somewhere or your access control kind of framework. But that's, again, something we're interested in engaging kind of feedback on, like, is this something someone would want to stand up at their doorway as their kind of access control kind of station,
Patrick Hayden 30:58
I think one of the things we sort of anticipated there and again, something that like brands have been getting feedback on is that if you're let's say it's, you're paying, you know, presumably, because if you're not paying online, use a scanner, and you just go to the access control. But if you're paying, you likely want to create that kind of bottleneck, not at the actual point of entry, not the access control. So you could have three kiosks set up, all of which people can pay for admission at get their access ticket as the barcode on it and then really quickly go through the actual access point is where we were sort of coming from but again, feedback from customers will be great if that's not necessarily what fits their their facility.
Zach Malloch 31:36
Without ticklers, things like that anything that's on a customer's account.
Brian Gillilan 31:42
Yep. So currently in phase one, there are not really a whole lot for prompts that happened during the visit process, the framework for those prompts is all built into the kiosk at this point. But we have to kind of pick and choose what kind of what prompts we want to actually surface to a patron in the kiosk. And so this, again, is somewhere where with this initial beta period, we're looking for, like, getting from customers, you know, is that a prompt you want them to see during the checkout process, you know, kind of pass expiration prompts, pass punch, pass warnings, when you're down to one or two or less visits, all those kinds of things. We kind of want to get feedback between what ones people say, Yeah, well, that's a no brainer. We want those all the time. That shouldn't even be a setting we have to turn on, and what ones people want more control over and customization of.
Patrick Hayden 32:30
I think Ticklers in particular would be dangerous.
Zach Malloch 32:34
People watching they're like, yeah, that'd be great. And then half of them are recoiling in absolute horror.
Patrick Hayden 32:41
It's sort of internal facing, we don't really expose them on WebTrac or other places. But certainly some of the other prompts have more applicability.
Zach Malloch 32:50
So as almost always happens, especially when you guys are here talking about 3.1. We're already at the end of the half hour. So for anybody that can't stick around, we will be posting a recording of the entire thing. We'll be posting a response doc for this sometime next week. Anything that you want to say for anybody that needs to leave right now that we maybe haven't gotten to yet. And then we'll just switch back over here
Patrick Hayden 33:12
do we want to run through some of the Next Gen changes just real quick.
Brian Gillilan 33:16
Yeah, we can.
Patrick Hayden 33:17
Just thought was part of the advertisement.
Brian Gillilan 33:19
Yeah, just to point out real quick. I mean, obviously, we kind of put out then the Next Gen UI has been out for quite a while now. And we did get some significant feedback from customers on things they wanted and things they wanted more control over. More importantly. So you will see in the Next Gen UI, and I could probably actually jump out here and show some of this real quick. So one of the things that is already there that we've already kind of done. So if you were someone that was interested in this and you missed it in a mod listing, we did get a lot of expressed interest in the ability to kind of hide the product notifications, as well as hide access to our support sidebar and our RecTrac lab accessing the sidebar for those customers that kind of do their own in house education and kind of don't want to surface that to all their end users. So these are pretty simple settings to turn off in the Next Gen UI. They're simply handled in the Profile. So they're just toggles that you can enable or disable to kind of surface or take off those elements in the application. I mean, we certainly have gotten more feedback than just wanting that level of customization, certainly one that's come up pretty heavily as the ability to do some level of customization with notifications within the application, really, for administrators to be able to kind of share information with their users through the application. So we're still kind of in the design phase to figure out if our announcements area that we currently have is the right A place for that, or if, you know trying to get feedback from some customers on, is that something that should be post login, pre login? Should they be able to target who who gets that notification, all those kinds of things are kind of still in the discussion phases on our end, but it's certainly something we've heard the feedback on and are planning to act at some point.
Zach Malloch 35:20
So just real quick, because I know it's going to be a question coming in what's what Type of Profile is that in?
Brian Gillilan 35:24
It's actually in your permissions Profile. So if we jump into Profile Management here, and we look at a permissions Profile. So those of you that are, are used to an older permission Profile, the probably noticed that this Button miscellaneous Permissions tab looks quite a lot different today than it did when we first put up the Next Gen UI. Um, so as part of adding some of this logic, we also took it as a chance to kind of clean up. And this is kind of a focus of ours going forward, whenever we're addressing an area of the product is finding ways to clean up some of our screens that are maybe a little busy and have a lot of configuration settings on them and trying to organize them a little better to help find the information you're looking for quicker on when you land on the Screen. So there is a new interface settings group on this Button miscellaneous permission Screen. And so this is where kind of our allow VSI design and session settings have been moved to. But this is also where we have access to enable the RecTrac Lab, enable the VSI Support link and enable in app product announcements. So these are something you can turn off and permissions Profile, and user will pick those up on their next login. And away they go.
what else we have for Next Gen updates, and we'll get back to some of the kiosk questions.
So a couple things coming that are currently in development works. I'm bringing dashboard charts to the Next Gen UI. So that's something that is coming and will and should be done for the .03 release in April. So bringing those existing charts you have over into the Next Gen UI, obviously allowing you to continue to create new charts in the Next Gen UI. And we won't get into a lot of details on that now on this. But that's a topic for another RecChat. So and then in addition to that, kind of enhancing or making our Single Sign On solution a little more robust with the Next Gen UI. For those that aren't aware, we are looking to potentially are definitely looking to deprecate the VIC client side Active Directory authentication in the Next Gen UI. So we need a suitable solution for those hosted customers that want to do a single sign on, even on premise with LAN access that want to do a single sign on, we need a little more robust solution that allows for more integration options for those single sign on partners. So that's something that is actually out now and kind of being tested with some hosted solution options today. And expect to see a lot more information on that in the coming weeks and months before deprecation.
Patrick Hayden 38:20
I think it's going to be great too for customers who can include them in the feedback. And the follow up from this if there's customers out there who are utilizing that VIC Active Directory integration. And they'll know they're doing that if they sort of auto login to RecTrac with their, you know, Windows Active Directory User than we thought that sort of be aware of those customers, we've sort of sought out all we can have that have that list that we want to engage with. But because everybody's doing that, certainly let us know. So we can make sure that we help them with that path of a solution, Brian.
Zach Malloch 38:52
Okay, now, you mentioned deprecation. And I think that's something that we're going to talk about with the Next Gen and the old UI to do you want to address that, Patrick?
Patrick Hayden 39:00
Yeah, well, I think we're planning to do a RecTrac sort of on that on that topic. And they'll be a lot more communications to come on that. But Brian just hit on two key things that are kind of prerequisites to us deprecating the legacy UI being the charts and the Single Sign On are two things that we don't want to even consider that we're getting into this total feature parity between legacy UI and the the Next Gen UI, but we do want to deprecate the legacy UI that it can really focus all of our efforts on development, and QA on the Next Gen UX that obviously is the path forward. So the plan was to do that in in April, probably not with the .03 release for probably with like a .04 release in April. And, you know, make sure that we really communicate with everyone to make sure that we have that future parity and have a good migration path for everyone. Again, there's no steps to be taken solely for the average user. But for some of those customers moving to the SSO solution in particular, you know, there's probably going to be some interaction required there to help them get to that new solution. charts piece, the appointments have that be seamless. So they should just be able to go to .03, and have those charts automatically ported over and accessible, or be accessed a little bit differently through the menu, but to make that as seamless as possible with no manual steps.
Zach Malloch 40:17
Okay, anything else about the Next Gen updates, we're gonna go back to kiosk now?
Brian Gillilan 40:23
maybe just the one thing on the Next Gen pieces, you know, Patrick alluded to, you know, sometime in April, probably for that. And then the one key thing for us is making sure that those Next Gen charts are there. And the new UI on the SSO solution on that path forward is there in the new UI for at least a kind of full release cycle for customers to get on board with that and make that migration. We don't plan to say like, oh, here's charts in the new UI, and oh, by the way the old UI is going on, like, that's not not how we want to approach it.
Patrick Hayden 40:52
So if you come opportunity to administrators, especially try that before they push it on all their users.
Zach Malloch 40:59
Okay, back to some Kiosk Mode questions, if anybody does have to jump out. Now, we've got some of those updates out of the way. But back to kiosk questions. So Jut is asking if this could work on an iPad or other mobile devices.
Brian Gillilan 41:12
So we actually have done a lot of testing on different hardware, so but from tablets to all on one touch screens, standalone, or touchscreens with a standalone desktop. So we have tested with an iPad, and we have tested with a Samsung tablet. And if you're doing just straight member check in like we kind of show it today, we have, there's no problem with that everything works fine and is satisfactory. Once we get into talking about taking payments and printing, then we'll really be talking about Windows OS only because we're printing there will be some VIC integration as necessary. And with the hardware connection to the payment processors, as well, so.
Zach Malloch 41:56
So under different, let's see different sessions of cardio and water classes keep track of how many people attended the classes, I think that's more going to be Yeah, you definitely can do that. That's more configuration of purposes and things like that
Patrick Hayden 42:11
are actual attendance of activity attendance, which again, is part of phase two.
Zach Malloch 42:18
So starting in phase two, let's see, Jeff is thinking he might have missed it. But could you run a session that he asked me to touch Screen forward facing the customer running a staff user session in the backend, so you're talking about possibly doing a kiosk, a monitor Type of thing, so somebody swipes in the front? You just have a reflection of that so you can see exactly what's going on there. Right now it's showing up in the visit processing DataGrid. So you can see kind of the activity even right and this one? So I think that that answers Jeff's question,
Patrick Hayden 42:46
I think for you know, again, like Brian said, there might be a good use case for a true kind of robust monitor. But the way it sort of natively works like will suit a lot of needs, where if you have that front desk where people can check in, but you're trying to encourage the QFC. So just as kind of sort of natively similar locations of same show those kiosk visits at the front desk.
Brian Gillilan 43:07
And one of the things that certainly a long term, once we see the kind of use cases and the the buy in on the kiosk itself is one of the long term things we have a feeling we're going to need to develop is kind of a more, there's kind of the kiosk monitor kind of staff facing at the center, but also a kind of more robust just kiosk monitor in general, where a you know, an administrator can actually go into RecTrac. And see, here's my 15 - 20 kiosks I have out there. And yeah, they're all up and running, they all currently have an active session, and that kind of thing. So they have some way to get notified or, or whatnot, when a kiosk, if something happens, and it does go offline, loses the network connection, or anything like that, where there might need to be some interaction with it.
Zach Malloch 43:53
to be interesting to see some heat on that which ones are being used most surely.
Brian Gillilan 43:58
So I guess that kind of comes to a kind of conversation. And this is something that I'm sure we'll learn a lot about through our beta period and kind of getting feedback from customers is kind of best practice for configuring your kiosks. So you know, brought up the kind of what's the deep points What are you know, and how do you capture that usage and really be able to report on who's checking into what kiosks so, you know, we're showing here is kind of a specific RecTrac user account for a kiosk which is how we kind of see this being utilized wherever he individually individual kiosk likely has their own user account and profiles are linked directly to that user account. So it kind of takes all that stuff, right and in on that user. So running visit reports by the user that processed them, all that kind of stuff will be possible and you'll really be able to figure out where things are happening.
Zach Malloch 44:49
Right. All right. So, Amy, I see you have some trouble with blurry or fuzzy Screen we are trying some new hardware so if people Wanted... We'll include a question in the follow up survey about video quality. Hopefully it's not too bad for too many people. Bonnie is asking, Can instructor payments be tied to the kiosk? I'm not sure exactly where that would come into play.
Brian Gillilan 45:15
So the place where that will potentially come into play after phase two. And I don't know if this is exactly to the point of Bonnie's question. But when we do do activity visit, check in and you are able to drop in for a specific class and pay for that class or you're even just a member of visiting for a class, those visits will absolutely factor into your current existing instructor pay Logitech, just like a normal does it through the full RecTrac.
Patrick Hayden 45:40
and I think that's kind of the key just theme is that while they've done a lot of work to make it as simple as possible to process and also simpler to configure, you know, going away from the full visit Profile into a kind of kiosk Profile has limited settings, everything is going to fall in line in terms of expectations, like we said, will a certain kind of reader work, will the phone work well, it seems to work like it wouldn't RecTrac. And same thing for something like instructor pay. If you're configured to have your drop in fees applied towards instructor pay, which you certainly can do today, that will all fall in line, whether it's processed through a kiosk or at the front desk, just an extension of the current capabilities.
Zach Malloch 46:21
Alright, so I'm going to start skipping past some of the ones that are just asking about future possibilities, we'll include that in the follow up doc. And definitely get in touch with Patrick and Brian, if you want to be part of that beta and actually play around with it and have a more formalized path, I guess, for feedback like that. But we'll keep some of this. So Joe was hoping you could show another example of the invalid pass. So we, if we could switch back to Brian's computer, he's going to do an invalid password real quick. And that right now is what the invalid password looks like.
Brian Gillilan 46:57
So we're certainly looking for a lot of feedback on all of these kinds of patron facing messaging, whether we need to put any kind of, you know, graphical representation of an invalid swipe, you know, any of those kinds of things that we can get feedback from, that's our primary goal with the beta period is to find out where the interface is lacking. But then also kind of, you know, understand what we need to do a little better, or what we need to let you have a little more control over as a customer.
Zach Malloch 47:28
And so we knew we're gonna get this question, is there an extra fee for kiosk?
Patrick Hayden 47:33
There's not at this time. So the kiosk and the visit processing capabilities that it has is assuming that you were license for the pass module and are using visual processing. It's something that we'll revisit as we add more and more functionality to it. You know, that certainly could change in the future. But today, the answer is no, there's no cost.
Zach Malloch 47:52
Great. All right, that helps Darla out. So let's see, Keith is asking when SSO will be ready that I hear that's about .03 release, hopefully, April.
Brian Gillilan 48:02
So SSO is actually part of .02, So it will be part of the .02 release. And we're currently kind of working on getting a couple of hosted VSI hosted scenarios working with our new solution. And that's certainly again, something that if you are in that boat, you currently use VIC client side Active Directory, please reach out and then you can reach out to me directly. And we'll include that in the follow up. Because we kind of want to make that direct contact with those customers that we know need to make that transition and kind of help them through that transition process. One of the things that's different about the new SSO solution in the existing kind of VIC Active Directory solution is there is going to be a little more kind of technical work, if you will, that's kind of placed back on the customers. And because it is a more kind of technically more advanced solution that allows us to integrate with more identity providers on the other end. So we can integrate with your Active Directory, we could integrate with any other kind of identity provider service that's out there.
Patrick Hayden 49:07
Certainly, if somebody's looking at implementing SSO for RecTrac today, wait, don't go don't go with the VIC method that will be deprecating because again, this just is an inferior solution to what we've done so far
Zach Malloch 49:20
Great. Okay. Let's see has ADFS been considered for potential SSO solution?
Brian Gillilan 49:27
So part of the SSO solution, our current SSO solution, I should say, relies on some technology called Shibboleth that allows us to kind of Shibboleth is kind of the go between between RecTrac. And whoever your identity provider happens to be. So one of the environments were standing up right now in our hosted solution is a Active Directory Federated Services identity provider, so you know, letting that handle the authentication piece and then just returning to RecTrac. So we're currently you know, we've tested that in our QA environment. And now we're kind of implementing it in our hosted environment as kind of a test run before production state.
Zach Malloch 50:14
Right. So no added cost for kiosks. We answered that one. This is going to be its own topic for sure updates on the interface for customers for WebTrac. Look for a future RecTrac. See some more capabilities on Kiosks? last question. I'm sure that you guys will be talking about some impacts with stuff. Options use the daily visit household so specific household for daily pass sales. So complete a daily sale just going straight for I'm sure
Brian Gillilan 50:56
And really the logic for daily guests visit preface this earlier, we've already built all the logic for handling as check ins with these without views already built in a logic to handle the kind of activity checking on an activity drop in logic. The reason those are not part of the initial debate is that we haven't integrated process and solution yet. So without the payment processor, surfacing, other features doesn't really make a whole lot of sense. So those are things that are kind of already there waiting in the wings, it's just a matter of us getting the payment processing and receipt printing piece finalized and finished.
Zach Malloch 51:38
Great. So yeah, some more really great sounding suggestions. We'll go ahead and leave those in here. And then we'll get to more questions. Those kiosk locked down. So yes, that would be this ... Members past has expired. Is the member not found message the same for that? Or is it a little bit more specific,
Brian Gillilan 52:05
Currently, it is the same. So currently, the member not found versus pass expired is the same kind of message with the idea being that we will have kind of your pass is going to expire warning implemented in phase two. So customers will know their pass is expiring. Now again, that's something we're looking for a lot of feedback from customers on. Ultimately to the customer, maybe it doesn't really make a difference if their member ID wasn't found or if their passes expired yesterday, they're gonna have to see an attendant either way. But the more information we can provide in those scenarios is is important for us to know. The one catch with obviously pass member expirations is how far do we look for a valid past before we give that message versus just telling them you don't have one? So those kind of configuration settings are things that we're kind of trying to figure out. Where's that balance between making the kiosk a simple solution to stand up and surface to customers? Versus giving you the level of configuration you really want and need to control in your environment?
Zach Malloch 53:09
It's always a balancing act. Some more things, more things, more capabilities. When do you think pH two, Phase two will be ready? So that the April is our goal for phase 2?
Brian Gillilan 53:25
.03 Release. Okay.
Zach Malloch 53:28
So the question specifically about QR codes has come up a couple of times. And as far as I know, right now, there's no ability for RecTrac to generate those 2d scanners can can scan goes is that anything in the roadmap at any point?
Patrick Hayden 53:40
In terms of RecTrac generating them? Are they trying to use them externally generated QR code to cross reference, because that's theoretically you could you could buy some set, theoretically, you do that today, the creating is something that we've sort of looked at before, but didn't really have great use cases for how people then one of the surface that was I think the natural one would be for like the access tickets for the kind of one time use sort of stuff on paper. And that's certainly something that we can look at. It's not currently slated anywhere on the roadmap, but it's something that we can certainly look at as a way to create those one time use access tickets
And so I guess this is something I've always thought about this with that with QR codes, I mean, anything that reads a barcode or QR code will also read a barcode. Normally QR codes are there for encoding more complicated information and a simple string of numbers so they're definitely the more modern solution but you're not really gaining anything in this situation or using QR
One of the stumbling blocks with that in the past is that for a lot of our customers with the scanners and and to help with that, especially in the access control situations, they they don't necessarily have leaders that can handle a QR code so we could produce them but we might be requiring them to replace some hardware in doing so. But like he said, there's not a lot of there's no gain in functionality probably can be a bit more readable in certain situations
Brian Gillilan 55:04
It's certainly something that's come up as a topic as we've talked about what the kiosk could be with RecTrac. And and all the places we could take the kiosk. If we take, you know, something as simple as Activity Registration on a kiosk, well, maybe the really simple solution to Activity Registration on a kiosk because if your brochure includes a QR code, you could walk up to the kiosk and scan that QR code, and it takes you right to that activity to register for without having to do any kind of searching and that kind of thing. So there are definitely some more potential use cases for QR codes in general from RecTrac, or more complex items like that. So certainly something that's on our radar, but currently nothing directly.
Patrick Hayden 55:46
As a starting point for the kiosk. There's a lot more interesting than just checking in right there where you scan the receipt that asks you Well, do you want to pay this balance? Or do you want to cancel from the from the program? Because again, it knows more about what that receipt is for and what you could potentially do with the receipt.
Zach Malloch 56:06
Great. All right. So I think we're getting we've got all basically all of these questions about the kiosk, there are not specifically more features about the kiosk, once again, we'll address those individually. There is a real quick question about Next Gen. Will SMS ever be non hosted?
Patrick Hayden 56:25
Short answer is yes. Okay. We're figuring out the exact timing of that. And that would be the approach there was to in a more, you know, sort of controlled environment with hosted to unveil that SMS features that you could make sure that everything was really working as desired. But, yes, we're going to make available to on premise customers as well and in the near term.
Zach Malloch 56:45
Okay. All right. I think we're gonna cut it off there. The questions have slowed down a little bit after the initial 33. We're leaving 11 of those questions about kiosk functionality to be addressed more specifically. We are full hour in at this point. So thank you guys so much for sticking with us. And thank you guys for sticking with us. I think that's going to be it's been Brian and Patrick from product management side of the house. I'm Zach Malloch and we will see you guys later. Thank you
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