Table of Contents
Episode Summary
In this episode, our host Bret Alarcon is joined by EDU Manager Zach Malloch to discuss using the Transaction Update program. The dynamic duo highlights how to access the program, the various updates you can make to the details of a transaction, and how to reverse a receipt payment.
Recording
Transcript
Bret Alarcon 0:10
Hello and welcome to this week's edition of RecChat. I'm your host Bret Alarcon. So for today's RecChat, we're going to be talking about transaction transaction update. So if you ever needed to adjust transaction after it's been processed, we'll show you how to do that. So with me is Zack as always morning, Zach.
Zach Malloch 0:29
Good morning, Bret or afternoon
Bret Alarcon 0:31
afternoon, I should say sorry. Alright, so if you have any questions during the webinar, please ask them in the little q&a section, you'll see the little Button at the bottom says q&a. We also have a little chat box, if you just want to make comments or refer to anything that you're seeing on the Screen, just want to make a comment about that, you're more than welcome to. So with that, I'm going to hand it off to you, Zach, and you can take it away.
Zach Malloch 1:00
Thanks very much, Bret. A warning, I put a little bit too much maple syrup into my coffee today, which is Vermont speak for lookout who knows what we're in store for. But let's start talking about the transaction update. This is one of the most effective tools in your arsenal as far as fixing fairly common transactional issues. So transaction update is easy to find just by typing in transaction update into the menu bar in the modern UI. Although if you're in the old version, it's under man, I think it's under processing, or no, it's under System Management, I believe in the utilities under there. Anyway, it's in one of those two areas, we can look at that if we don't have a confirmation by the end of the message or the end of the session here today. But effectively what the transaction update lets you do and we're going to be going through this and more examples is you can put in a receipt number, and you can either reverse receipt payment. And there's a couple options with that where you can then take another payment on top of this receipt payment. You could reverse the receipt payment on a refund finance receipt and then turn it into refund apply. We'll talk about that more specifically. And you can update the receipt. So if I Click Update receipt, that gives me all of the receipt details. So a receipt that was originally paid for by one user, the cash drawer was assigned at the time of the transaction, the original payment date was assigned the check processing or the payment method, the check number because this was a check payment. And we can adjust any of those individually. And this of course comes into our permissions. So my permissions at the time was set to not allow payment, date update. So I can't do that. But I could very easily switch this from checked to cash if that was the issue in a particular transaction.
Zach Malloch 2:49
But let's take a step back. And we're going to do a couple of transactions. And then we're going to be doing it to a couple of fixes to those transactions. So I'm in just regular global sales, and I'm going to do some fairly basic transactions here, like selling a cheeseburger. And we're gonna get to our payment Screen. And it's a fairly common thing for a lot of our customers to default to cash as your payment code. And what can happen here is, you know, guarantee are granted, a lot of people use cash, it's very common payment code. So it does save some time, and people are doing that fairly consistently. But it also means that your clerks can just very quickly hit process. And there's valid information there in each location for both the amount paid and for the payment Type. And unfortunately, sometimes what happens is you get to the point of hitting process on that transaction. And then the customer says, well, actually, I'd like to use a cheque or actually, I'd like to use credit card. So let's talk about what we would do in each of those cases. So let's say first of all, that they actually wanted to pay for it with a check. So we're gonna go to transaction update. And I copied that receipt number from that receipts, you can obviously get this receipt number from cash journal, you can get it from the transaction history, you can get it from the purchase history for a particular customer, that the receipt Trent the receipt number is usually one of the key components and starting any sort of a correction. So now we have this and now we decide what we want to do. So if all we need to do is switch it from a cash payment to a check payment, all I have to do is use this update receipt. And then that gives me access to all of the different settings on this and one of the easiest ones is just switching this to check and then I can put in whatever check number was used. I hit update and then that creates the updated record. So once again, if we remember that this was receipt number 67653 Let's go to General Ledger reports. Just run a cash journal. There are some transactions I've done earlier than this, but we'll look for anything after 2pm Eastern Time. I'm here as soon as it finishes loading up. Alright, so cash journal, and just want to make sure Yep, we're using today's date, we're using Username range, we're using all modules. So this should have everything on it.
Zach Malloch 5:24
And so something that's important to point out is with the situation of a transaction update, where I'm just changing the receipt, we see, here's my transaction from 203. So that's the one that we just did receipt number 67663. Go ahead and zoom in a little bit here. And we've got that check number I put in there, we see that it's a check payment, this would have previously just listed as a cash payment. In fact, I can just go back and I can reset this to cash if I want him to move it away from check, just to illustrate that real quick. So same receipt number, and I'm just, I hit the reversal. So we'll do the update, instead, we'll get to the reversal in just a second, I'll just change this back to what it originally was. And that means I don't need any sort of payment reference, Click Update again, I'm going to run the exact same GL distribution report.
Zach Malloch 6:22
And that shouldn't take too long. And so there we see that it just changes this record from one thing to another, it's not creating an offsetting transaction, it's not truly creating an audit entry, it's not creating a new receipt number. So just something to be aware of whenever you do a transaction like that. So let's do another one. And we'll actually do the reversal.
Bret Alarcon 6:48
We actually got a quick question before you move on to that.
Zach Malloch 6:51
Definitely
Bret Alarcon 6:52
Heath wants to know, if you reprint the receipt, the corrected information does not appear.
Zach Malloch 6:57
If you're correct. If you're just doing the update, it is changing the record as it exists in RecTrac. But it's not regenerating a new receipt. The reversals are when we get new receipts for each piece of that transaction, which is what I'm just about to go into.
Bret Alarcon 7:13
Thank you.
Zach Malloch 7:16
Absolutely, but very good way. Good. Very good question. So I'm just going to start a new history here. And do a real quick transaction that basically the same one another, well, maybe I'll do something a little bit different, just so we can distinguish between the two of them a little bit more easily. Let's do a bacon cheeseburger that's $10 instead of $7. Luckily, it's just after lunch for us here. So we don't have to worry about getting too hungry. apologies to anybody that still before lunch. Alright, so there's our cash payments, and then I'll hit process. So if I wanted to do anything other than changing this from cash to check, or if I did want to get a new receipt generated, so that I do have that record to actually hence the customer, then I would going in well, actually, I forgot to copy that receipt number. So I'm going into my notification center. And I see that luckily, that's just sequentially the next receipt. Obviously, for you guys, it might not be because anybody else that's doing a transaction in the meantime is going to get those new receipt numbers, so it's always worthwhile to double, double check the receipt number that you're using and make sure it's the right one. So now I'll put this one in my transaction update. And instead of update receipt, I'm going to be clicking reverse receipt payments. And so here I can see that I had that $10 cash payment. And now I have other options. As far as what I want to do, I can't just change it to be directly a check. But what I can do is say that I want to reverse it, if I just reverse it, that's going to back out the payment and then leave it as a balance on the account. If I reverse and payment, it's going to back out the payment leave the balance due but then bring me directly into global sales, so I can pay for it immediately. And this is actually how you would update a credit card transaction also. So I see that that question just came in.
Zach Malloch 9:07
So with a credit card transaction, you're not generally going to be able to use the transaction, the update receipt Button, you can't use that to switch it to a credit card payment because it doesn't have the credit card logic integrated into it. But by using the reverse and payment option, that will bring us directly to just wait for this to happen. It opens up global sales. It has the item in the shopping cart, and it has already reversed the payment. So that's what this receipt is going to show is that we we took out the $10 payment and now we owe $10 into the system. And so now with this being set in that manner, I now owe $10 For this household and I can go directly to the payment Screen and now it's just like doing a new transaction and I can choose any options I want to as far as paying for it with cheque or paying with cash or if I had the proper payment Profile setup I'd have also credit cards and all the other options available to me. And because it's in global sales, then I know it's going to invoke that credit card logic and bring up the, the code that's going to talk to the reader and then go out and actually talk to the banks and everything like that. So for credit cards, you can't do the transaction update. when it actually comes to the, or the update receipt, you have to do the reverse payment, or the reverse and payment process for that. Alright, so I'll just go ahead and choose a different pay code for this one. I'll do a different number. There we go. And then hit process. And so now this has created two new receipts, one for the reversal, and then one for the payment. So this is creating those transactions as both audit entries and updating the records, but also giving you new receipts, so you can give something to the customer that actually reflects what they what they really did there. So that is a convenient option. Now one of the most common things that the payment transaction update is actually used for is for doing something like somebody that has bounced a check, for example. And we have a couple of features that are nicely integrated into that process to help us with that. So let's do something different, we'll do our $20 gold leaf sale. There's interesting, maybe I have the default quantity set to high anyway, $10, that's fine. And we'll go ahead and pay for that with cash. Or actually, I'm sorry, check, because we're going to pretend like this is a bounced check sort of a situation.
Zach Malloch 11:51
And so before I complete this part of this transaction, so I'll go ahead and copy the receipt number again. And we'll just pop over here to transaction update. So I can deposit that receipt number right there. But before I complete this I want to go into I just lost my train of thought. It's a payment reversal. Oh, yes, household management. That's where I wanted to go. So we'll go to household management. And I just went to look at the finance side of household management Screen. So the second tab of household management, which isn't used nearly as much as the main Screen is your financial info. And so here are the things that I'm looking at specifically, are the payment restrictions, the bad check account, and the last bad payment date. So just note that these settings are right here in the household management. And I will save this and we'll come back to it in just a moment. So if I want to reverse this payment, so I have the option of logging this as a bad payment on the household and restricting the household from using that pay code in the future. So if this was a bounced check, and I have a policy where if somebody wants to check, you can't use a check for a year, or whatever the case is, I can set it up like this normally, in that case, it would just be a reversal. Because the customer is usually not actually in front of you in the case where they have bounced their check, you need to reach out to them and get that information from them, get them to give you a new payment method. So now if I look at this household again, and I take a look at that financial info Screen, because I had those two settings configured, then it says that I have one bad check, count it put in today's date as the last bad payment date. And it also restrict them from ever using PAY CODE one for checks ever again in the system until you come in and manually update this. So there's nothing automatic that happens as a result after the fact. It's really up to you guys to determine what your policy is as far as how long after a particular date, somebody can then try to use a check again, and then coming in and updating this. But as long as that code exists right here, this household cannot use that payment code for any future transactions. All right,
Bret Alarcon 14:15
we've got a couple of questions. Two of them kind of pertain to what your specific specifically talking about right now. So you're talking about check reversals. What about for ACH payments that bounce? What is the best way to reverse that? Megan wants to know, and also, there's another Laura wants to know, can this be done with ACH reversal and someone bounces their payment?
Zach Malloch 14:40
Yeah, so basically it is the same process. I'm just coming into Profile assignments to look at my ACH Profile. So in the ACH Profile, we can define what we want ACH payments to be reflected as. So in this case, in this situation in a lot of customer situations the ACH Pay Code is the check pay code. So it actually be exactly the same. And you could flag it as a bad check payment. If you have a different code here to represent ACH payments as something separate than checks, then you would just do the same process, but you'd use the ACH payment code to reflect that reversal. Theoretically would do that at least you'd probably want to check with finance and see if they want it to be reflected as a reversed ACH payment or at that point, does it just count as a bounced check? In which case, maybe you would still use the the bad payment option there. So the ACH Profile is where you can determine whether or not you're using a different pay code for those ACH processing payments versus checks or not. And then, let's see there was something that was a little too ancillary to that I might have lost my train of thought, as far as that goes as well. We'll see if it comes back.
Bret Alarcon 15:55
Okay. On top of payment restrictions and stuff like that, so you can only use the payment restrictions setting. If the item was sold to a household when we get a bad check for guests sale. We don't restrict the payment types. How and then up sorry, that's a different question. I guess that's more of a comment. So you can only use the payment restriction setting if the end was sold to household?
Zach Malloch 16:26
Yeah,
Bret Alarcon 16:27
So guest sales?
Zach Malloch 16:29
Is there. Yeah. So there's, there's always the difficulty when it comes to the guest sales sort of situation, because now we're tracking this history. But who does the history apply to? And the answer is, everybody that doesn't have a household. And that's rarely a case that is functional. So unfortunately, if you're going to allow checks for guests sales without actually recording them as individual households, it's going to be very difficult to then restrict them specifically. And that's why I think a lot of our customers have gone to, or at least some of our customers in the past have gone to a policy of whenever you buy something over a certain value, you have to actually have household created or to use checks, you have to have a household created rather than a daily sales situation. Like technically, you can put in a receipt number, you can do well, let's just do this, actually, we'll do a quick daily sale. So I'll skip, I'll do a daily household look up. I have some demographics questions being asked when I choose the daily household specifically. Let's see if I've got any service items that have a decent price attached to them. $5 Sounds good. So a $5 daily sale, that's going to be paid for with the check.
Zach Malloch 18:00
Okay, here's a receipt number number 59. Going through a lot of receipts today. And then we go to our transaction update, I throw in that number. And so I still have access. Actually, we see that only refund finance transactions can be reversed for daily sales. So there is a limitation previously built in, I can update the receipt just to change the Pay Code that's being used. But anything that we create a balance on the daily household is being prevented. And it's specifically for that reason that a balance for the daily household belongs to everybody and nobody at the same time. So it's not really an effective or useful thing to really track. So you can change it if the clerk made a mistake about the Type of pay code that comes in there. But as far as anything else going on, you're really going to have to kind of manage it a little bit more individually, specifically, because daily mean, we means we're not tracking who that person is. And the balance has to do specifically with tracking who the people are. So hopefully that helps out. The last thing I actually wanted to do, as far as my things that I wanted to specifically get to is actually this refund finance process or if there are other questions, I can certainly answer those. Otherwise, I'll jump into that and then come back to this.
Bret Alarcon 19:20
Well, a couple more questions about daily sales if you want to talk about that right now.
Zach Malloch 19:25
Sure.
Bret Alarcon 19:26
All right. So on the topic of daily sales, Stacey wants to know, can you use this on a daily sale, which would not be under a specific household. And then Todd adds to that a little more specific can a daily pass be corrected without a household attached.
Zach Malloch 19:44
So that's still going to come down to the specific receipt, and it still has the same limitations were for the reversal. We can only reverse refund finance requests and for updating the receipt, we can only switch between a certain limited number of pages. notes, I saw a couple other comments there, that there's some other pay codes that don't actually work for just the reversal or for the update process. And that's usually the pay codes that come in with other logic, like gift certificates need to tie into the gift Certificate balance, and that's recorded on the household. Under the specific gift Certificate number. Scholarships are recorded under a particular household balance types of things. So most of the time, in those cases, you'd have to do the reverse receipt payment and go through the reverse and payment. So you go to global sales, and use those extra components of logic that are built into that part of the program.
Bret Alarcon 20:35
Yeah, I think Marine kinda said that, too. She said, We don't want balance due on guest household. So I just Reversal by returning the item.
Zach Malloch 20:45
Yeah. And that's most of the time going to be the case is you would go into global sales, you would like in the case of what I was just doing, I'd go into the daily slash guest household. And I would find the item that I sold to that daily household. And that was ball journaling for $5. And I would just sell negative one of those and add that to my cart, and then that will create a refund situation, and then I just refund to whatever pay code they gave me initially. And that's basically backing off the transaction in that case. I see it's all lining up right now.
Bret Alarcon 21:28
All right, let's see. What how do you add a return check fee.
Zach Malloch 21:37
So for return check fee, you would have to come in after you have done the reversal. And that would create the balance on the account. And then you would need to come in to whatever item it is that they actually now owe money for. and update those fees, and add either like just bump up their standard fee to something a little bit higher than that. That'd be an except exceptional processing fee. Or you could potentially have optional fees pre attached to all of your different items. And then by being able to come in here and Click Update fee, you could potentially select that additional piece. But it is a manual process. We don't yet have any automatic NSF surcharge that we can apply through the transaction update Screen. Actually, another thing that a lot of people do with that is they might use the the Point Of Sale Service Item module. So instead of ball drilling, imagine this to be just labeled as return check fee. And then you can define the prices, whatever you want it excuse me, whatever you want it to be right there.
Bret Alarcon 22:43
Another question from Abby, I don't believe updates and reversals are available for gift certificates and gift cards. Do you have any recommendations for easily updating transactions for those pay codes? For example, someone that uses gift certificates to pay when a gift card is used?
Zach Malloch 23:01
Yeah, let's take a quick look. So we'll just do that transaction. Well actually, I need to double check my profiles, I thought I had given myself the admin. Oh, I'm on as a different user, easy mistake to make. So what payment Profile All right, I'm on my defaults right now. So I'm gonna bump this up to give myself admin access. So I have all of my payment types available. Rather than just checking cash, there's all of my options. Just bump up these guys
Zach Malloch 23:48
and I'll refund codes great. Okay, so if I go back to global sales now, and I'm just going to close that because I made some changes that might affect it.
Zach Malloch 24:11
So they owe $10 at the moment because of the reversals that we were doing before. And let's go to purchase history. Actually, we'll go to service items and I think that some gift cards
Zach Malloch 24:35
do a $10 gift card
Zach Malloch 24:46
and we'll pay for that with cash. And then we'll come back and we'll use the gift card to pay for something else and then we'll jump into the payment reversal and see what options we have available to us. Most of the time, I think it's going to come into canceling the item and refunding it. But we'll see.
Zach Malloch 25:08
That's why I like having these RecChats because as much as I try to anticipate the scenarios that people are going to ask about, there's always going to be a few extras
Zach Malloch 25:32
right, there's $5 payments, and we'll use gift Certificate. And we'll use the $10 one we just sold, add that payment
Zach Malloch 25:48
I do not allow gift certificates for the fee on this item yet, so we'll need to go back and update that real quick, ball drilling
Zach Malloch 26:11
also often becomes a race to see how quickly I can update settings and RecTrac it's hopefully a very exciting thing for everybody to see.
Bret Alarcon 26:19
And know how many times I've been there I'm showing someone something and then I have to backtrack just to fix some weird setting.
Zach Malloch 26:27
Exactly. All right, so we're in here now and for our payment settings just need to make sure that all gift certificates are allowed there's Asterix for that that should allow it now global sales and service side item ball drilling, add to cart.
Zach Malloch 27:11
Success All right. And now we're gonna get a receipt number and we can now poke around in transaction update Screen.
Zach Malloch 27:28
So it will let us reverse the payment, which would then credit this right back to the gift Certificate. And by getting to the reverse and payment process, we would then be deposited at the Global Sales Screen and able to take that payment in any other method available. Now with the update receipts, I don't believe that that's the, I see , it doesn't give us the Pay Code as an option to update here. So to get the gift certificates to to work for this process, it has to be the reverse, and the reverse and or payment process through there. So hopefully that answers that question. Good to just verify exactly how that works. All right. So basically, I just wanted to mention here without actually doing this, because we're almost at the end of this, I see there are a couple other questions. But if I had a receipt number that had a refund finance, so typically refund finance is going to send out a request. And it's going to require the finance department to send a check to whoever the customer is, if the clerk accidentally did a refund finance or if the customer decides instead of a check request, I just want the money to be credited to my my account, I don't want to wait for the check to come in the mail, because I'm going to reuse it faster than that. If you just take the recent finance transaction receipt number and put it in here and hit the reverse processing Button, that will then convert the refund finance into a refund apply. And it's just going to put the credit right back on the household anyway. So it's basically getting you to the point of having credit and then if you decide well, it wasn't supposed to be refund credit, it wasn't supposed to be refund finance is supposed to be refund now, well, then you can go to the payment Screen and you have the credit and you can decide to refund it to the customers. One quick thing to notice notice or notify you guys about with the changes to credit cards and the like. They're very sensitive to that, that chain the initial chain between the original transaction and any credits that occur from it, to be able to refund it directly to the credit card. So if a clerk accidentally does a refund finance when a credit card transaction, and then you reverse that and you get the credit back on the household. I don't believe for any of our processors these days that it will allow you to then do a refund to the credit card from that credit because we basically broken the chain from that original credit card transaction. And we're we're trying to refund the credit because we had that kind of intermediate refund finance accidentally. So just something to notice there. But hopefully that's that's enough just to kind of mention that since we don't We have time to go through it. But I see there are a couple other questions, Bret?
Bret Alarcon 30:03
Yes. Sally wants to know, how do you set the restrictions on daily sales is the name of Profile.
Zach Malloch 30:10
I know. So the fact that you can't refund or you can't do the reverse and payment on a daily sale is just built into the system. That's, that's nothing that we can really control. As far as the settings like being able to choose a new cache, or being able to choose a Username, being able to choose the payment date, those are all parts of your permission Profile. So you can certainly restrict people from accessing those if you wanted to. And that applies not just here, but also in the global sales payments Screen. You Point Of Sale, certain payment Screen any of your payment screens anywhere you have the option of updating a date when a transaction would be prevented by that the same permission Profile setting.
Bret Alarcon 30:53
And Denise wants to know, do you plan on adding email messages spot on the Tran, an email message spot on the transaction update Screen?
Zach Malloch 31:03
I'm not currently aware of any enhancements for that. I mean, I could definitely see the purpose, I think what you're trying to do is just getting a nice way to integrate a message that you could send to any of your customers to let them know that there's an issue with one of their payment methods so that they know that they will then have to come back. Unfortunately, it is right now kind of a separate process that needs to be run.
Bret Alarcon 31:31
Another pop in from Diana, I had an issue last week to refund a Facility Reservation to a credit card, the customer paid $190 for part of the facility. Later that day, they came in to add the reservation to another part of the facility for 105.
Zach Malloch 31:49
So I'm guessing that you're trying to refund maybe the entire amount there, or something along those lines, though it only occurred to the $105 on the credit card. Yeah, with credit cards. And you kind of what Maureen is mentioning in her question there is that when there are updates to that piece, when it's not just a direct tie back to one credit card charge and one credit card refund, it can start to get kind of complicated in there. And we do often have to then go to the refund apply so that somebody has credit on their account or the refund finance so that we're giving them a check refund. And sometimes we just don't have that ability to refund directly to the credit card.
Bret Alarcon 32:34
And unfortunately, the best plan to refund finance in that case,
Zach Malloch 32:40
are basically anything that's in addition to the amount that you can like if it's saying that there's an upper limit of $105 to the amount that can be refunded to the card, then whatever the remainder, the $75, in this case, or the $85 in that particular case, would need to basically fall into a refund finance situation if they wanted to put up the system and back into their pockets.
Bret Alarcon 33:04
And it looks like Dan did it a different way either refund the entire thing through CardConnect. So they did outside RecTrac. And then they just did a journal payment.
Zach Malloch 33:15
So that that's a valid way of doing it, you're definitely losing the direct tie back between RecTrac and the other system. So be very careful with that. But if you do have access to do the full refund through your credit card Profile or through your credit card provider, then of course, you can certainly set up a Novell credit card Profile in RecTrac. And then just do the full refund there and basically replicate it.
Bret Alarcon 33:39
Yeah, marine just said that as well.
Zach Malloch 33:42
Yeah, that's good. Well, okay, I think that that's basically what I wanted to cover here. We'll go ahead and take a couple more minutes. See if there any other questions that come back in?
Bret Alarcon 33:54
Yep. Robin had a question. We had the same issue that if someone pays by credit card, and they transfer to a different class, the last payment logged in Vermont VSI system. So it doesn't let us reef I'm sorry, the last payment is logged as VSI system so it doesn't let the US has to refund the credit card. If the second class is canceled. We then have to refund from finance.
Zach Malloch 34:19
Yeah, so basically what this is part of the the finance basics Type of overview sort of stuff that I've done in a couple of virtual symposiums. But we have this VSI System Pay Code. Whenever you transfer from one activity to another activity, it's basically doing a mini cancellation of the first activity putting that credit temporarily onto their account and then using that credit to pay for the second activity. And that's enough to kind of break that chain between the the original credit card transaction and the one day you want to refund. So it's really important to always be able to refund to the credit card. Technically the way to do that would be canceled the original transaction refund the credit card, do the next enroll And then charge them on the card. But then of course, you're getting that extra transaction fee. So lose a bit of the convenience, but you still have the ability to do that refund finance for any of the credits that can't go back to the credit card. And that still gets the money back to the customer, even if they have to wait just a little bit longer for it. All right, and I just see, Katie had a real quick question in chat asking about the recording. So we always post the recordings of the RecChat up to the RecChat archive, which is at support dot Vermont systems.com. You can log in there. And then you can access the knowledge base, you can access access to support portal and support chat. And also, every episode of RecChat that we've done so far has been posted there in the archives for you to review at any time you want to. So I think that's probably about it for today. Any closing thoughts for you, Brett?
Bret Alarcon 35:56
No, I think that was a pretty good session. A lot of good questions.
Zach Malloch 36:00
Yeah, definitely. And just for everybody's awareness for like, May, June, July, possibly into August, we're going to try to get back and focus on some of these very simple topics. Like we've tried to do some large things and do just an overview of those. But doing something like this, getting a little bit more into the nitty gritty over the course of the summer so that hopefully people get that extra ability to to get some more information about fine tuning their awareness of some other pieces. So I think that's about it. And yeah, any closing thoughts, Bret?
Bret Alarcon 36:35
Have a great day, everyone, and thanks for attending.
Zach Malloch 36:38
All right. I think that's well said and we'll talk to everybody soon. See you on Thursday for anybody that's on the virtual symposium and the Thursday after that for our next RecChat session, which is going to be about the hassle transfer marriage and recent changes to it. So look forward to that. Talk to everybody soon,
Bret Alarcon 36:53
Bye