The MainTrac Service Request Processing Report allows you to run reports based on processes completed in the MainTrac Service Request Processing program.
The Report Output Listing program contains a library of VSI-Standard reports as well as whatever custom reports your department has created.
Buttons on the screen….
Core Criteria
Service Requests (MTCuslog_ServiceRequestNumber_DataGrid)
The Service Requests DataGrid displays all the Service Requests in your database based on the DataGrid filters being used and your Permissions.
Highlight/select individual records, as needed, from the DataGrid. Multiple selection is allowed.
OR
Select the Use Service Request Number Range option.
THEN
Input the range of Service Requests that you wish to include.
Make selections in the DataGrid or use a Material Code Range or Both. Leaving the DataGrid blank and the Use Range option de-selected will result in NO SERVICE REQUEST RECORDS being selected.
Click here for a full description of RecTrac DataGrids.
DeleteUse Service Request Number Range (MTCuslog_ServiceRequestNumber_UseRange)
This field appears in numerous programs. Its functionality may vary.
Select this option to limit your selection to a range of Service Request Processing records.
THEN
Enter the range of Service Requests.
OR
Leave this option de-selected to skip the Service Request Processing records check and make selections from the DataGrid if applicable.
- If there is a DataGrid for this program - In instances where you have a DataGrid and corresponding Range a selection in one or the other (or both) is required. Selecting nothing from the DataGrid and nothing from the Range yields a blank report or process.
- If there is NOT a DataGrid for this program - In instances where you do NOT have a DataGrid a selection here is NOT required. Leaving this option de-selected skips this filter and results in ALL Codes being included.
Begin Service Request Number (MTCuslog_ServiceRequestNumber_Begin)
This field is applicable only if you opt to Use Service Request Number Range.
Click the Picklist icon to select the Beginning and Ending Service Request records for their respective fields. Service Request records within the range entered will be included in the process.
DeleteEnd Service Request Number (MTCuslog_ServiceRequestNumber_End)
This field is applicable only if you opt to Use Service Request Number Range.
Click the Picklist icon to select the Beginning and Ending Service Request records for their respective fields. Service Request records within the range entered will be included in the process.
DeleteUse Service Request Date Range (MTCuslog_CallDate_UseRange)
Select this option to filter the report output by a Date Range, if desired.
THEN
Use the Date Select fields to identify your Beginning and Ending Date range.
OR
Leave this option de-selected to skip the Date Range check.
This field is used to filter Service Request Processing records by the date they were created.
DeleteBegin Service Request Date (MTCuslog_CallDate_Begin)
This field is applicable only if you opt to Use Service Request Date Range.
Select your Begin/End Date options for this report.
THEN
Take appropriate action in the right-hand column to specify the actual date you wish to select. Any Service Request created during the Date Range selected will be included in your output.
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
DeleteEnd Service Request Date (MTCuslog_CallDate_End)
This field is applicable only if you opt to Use Service Request Date Range.
Select your Begin/End Date options for this report.
THEN
Take appropriate action in the right-hand column to specify the actual date you wish to select. Any Service Request created during the Date Range selected will be included in your output.
Refer to RecTrac Date/Time Select Fields for a listing of selection definitions and examples.
DeletePermissions (MTCuslog_Permissions_ComboBox)
Click the Combo Box icon to select the Permissions Code(s) by which you wish to filter. Multiple selection is allowed. Only Service Request Processing records that are linked to the Permissions Code(s) you select will be included on the output.
OR
Leave this field at its default setting, (0) Selected to skip the Permissions Code check.
Permissions Codes are maintained in Permissions Code Management Code Type = Call Category.
DeleteRequest Category (MTCuslog_CategoryCode_ComboBox)
Click the Combo Box icon to select the Request Category Code(s) by which you wish to filter. Multiple selection is allowed. Only Service Request Processing records that are linked to the Request Category Code(s) you select will be included on the output.
OR
Leave this field at its default setting, (0) Selected to skip the Request Category check.
Request Category Codes are maintained in System Code Management Code Type = Call Category.
Delete