3.1 'Cannot Start Application' Error when Installing VIC
Problem
I am trying to install VIC on a PC and I am getting the attached error. It looks like it is something on VSI's end. Can you please let me know how I can get this installed on this PC?
The error is as follows:
'Cannot download the application. The application is missing required fields. Contact application vendor for assistance'
Solution
Ensure you are logged into RecTrac using Internet Explorer 10 or greater when installing VIC.
The error you're seeing is most often the result of attempting to install VIC while logged into RecTrac using a web browser OTHER THAN Internet Explorer 10 or higher.
The VIC Installation script uses Microsoft One Click technology. As a result, you MUST be logged into RecTrac using Internet Explorer 10 or higher when running the VIC install. Once VIC is installed, you can access RecTrac using the web browser of your choice.
IF you are logged into RecTrac using IE 10 or greater and are still receiving this error when installing VIC, contact VSI Support for assistance.
See Also: Topic Doc - VIC Installation and Troubleshooting