3.1 Windows VIC Installer's VIC Service is not updating properly
Default Subject
Problem
Windows VIC Service not updating on new windows installer method of VIC. Windows Event Viewer for VSIVICService displays the following error.
Error encountered while attempting to update knownhosts. Value cannot be null. Parameter name: path2
Solution
This is a known issue with RecTrac versions 3.1.10.00.00-3.1.10.02.00 for VIC Versions 3.1.3 through 3.1.4 where the new windows installer version of the VIC Service will not automatically update. There are a few solutions that can be used to resolve this issue and the fix for this is available in RecTrac version 3.1.10.03.00/VIC 3.1.5.
Option 1:
Link the VIC EXE profile to the workstation in Profile Assignments and and Start the VIC EXE via the VIC icon on the workstation. This will need to be done on each workstation until you update to RecTrac 3.1.10.03.00 when VIC version 3.1.5 is released and you complete the process one last time.
Option 2:
Wait until VIC 3.1.5 (or greater) is released and uninstall and reinstall VIC on all workstations the VIC Service is installed on.
Option 3:
Wait until RecTrac 3.1.10.03.00/ VIC 3.1.5 (or greater) is released and uninstall and reinstall a single client running the VIC Service. Then globally deploy the new VICService.exe.config found in C:\Program Files (x86)\VSI\VSI VIC file using GPO to the other computers that have VIC Service installed or you can go around and replace it manually and reboot the PC when VIC is launched it should update the VICService automatically.