3.1 RecTrac 3.1.10.03/04.01 Update Crashes on WebTrac Server.
Default Subject
Problem
When running the 3.1.10.03 or the 3.1.10.04.01 update on the WebTrac web server, the installation will crash during the Tomcat 8 starting process in the script.
Solution
Re-run the update using process outlined below.
Steps For Solution
- Delete the staging folder under :\VSI3 (if not present continue to the next step).
- Browse to :\VSI3\Progress\DLC117 and rename the spbackup folder to spbackupold.
- Start Tomcat 8.5 in Windows Services.
- Run the Setup_3.1.10.0X.XX.exe again.