10.3 and 3.1 Error in Sub Main: 339 component richtx32.ocx not correctly registered
Problem
Users are receiving the following error whenever they try printing a card on our Zebra printer:
Error in Sub Main: 339 component richtx32.ocx not correctly registered: file is missing or invalid
Can you help us resolve this?
Solution
The VSI install script no longer installs the richtx32.ocx file, so any first-time installation of RecTrac on a new computer that will be used for ID card and/or Gift Card printing on a Zebra is susceptible to this issue.
Resolution is fairly simple:
1 Determine the operating system of the customer's workstation.
2 Send the customer a copy of richtx32.ocx from a computer at VSI matching the customer's OS.
3 Advise the customer to save richtx32.ocx to the Windows\System32 directory of the workstation in question.
4 Queue a print job to the Zebra. If the card prints without errors, you are good to go.
5 Should the error persist, try restarting the workstation and/or registering the richtx32.ocx file, being sure to use the 'Run as... Administrator' command if the OS is VISTA and/or Windows 7.