10.3 and 3.1 Windows Firewall Blocking Client Connections to Server
Problem
After updates to the Windows server, client workstations are unable to the database. If the Firewall is disabled, the clients can connect. What should be done?
Solution
If client workstations can connect to RecTrac when the Firewall is down but not when it is up, the cause is most likely a block on port 2500. Under certain circumstances, you may need to add exceptions for Progress executables _mprosrv.exe and _mproshut.exe.
Have your RecTrac System Administrator and/or IT professional either disable the firewall on the database server or allow communication through it on ports 2500 (RecTrac Live) and 2503 (RecTrac Demo).
To Open a Port on the Firewall:
1 Go to Start > Control Panel > Windows Firewall
2 Click the Exceptions tab
3 Click Add Port...
4 Enter RecTrac Live in the Name field and enter 2500 in the Port Number field.
5 Choose the TCP radio set option.
6 Click OK. Repeat for port 2503, RecTrac Demo.
If the error persists and your client workstations still cannot connect, try adding exceptions to the Firewall for _mprosrv.exe and _mproshut.exe.
To Add an Exception to the Firewall:
1 Go to Start > Control Panel > Windows Firewall
2 Click the Exceptions tab
3 Click Add Program...
4 Browse to the :\vsi\dlc10\bin\ directory, where is the drive partition on which Progress is installed, select the _mprosrv.exe program and click OK.
5 Browse to :\vsi\dlc10\bin\ directory, where is the drive partition on which Progress is installed, select the _mproshut.exe program and click OK.
If errors persist, contact VSI Customer Support.