Problem
When attempting a credit card sale using PlugnPay, we are seeing this error:
Error 96 - System Malfunction
Solution
This is a technical issue with the backend credit card processor (the processor that PlugnPay communicates with).
Plug'nPay reported that the VISANET processor was having trouble during the time that this customer got the error. Once VISANET was up and running again, the customer's errors went away.