10.3 and 3.1 Error (3258) Could not load DLL procedure MTIPADLIB.dll
Problem
The MagTek IPAD credit card swiper gives us these errors:
- "Could not load DLL procedure MTIPADLIB.dll. (3258)
- MTIPADLIB.DLL was not found.
- Electronic payment will not be possible for this session.
Solution
On the client workstation:
- Log out of RecTrac.
- Unplug the MagTek device from its power source.
-
Go to the Vermont Systems sFTP site.
- Open a file transfer client program. Use "sftp.vermontsystems.com" as the Host and "22" as the Port.
- You can get the current login credentials from Knowledge Base entry 1516.
- Once on the sFTP site, browse to to \Files Updates and Drivers\MagTek and download the 99510093.exe file.
- Exit the sftp site and run the file.
- Plug the MagTek device back in.
- When it powers up, log back into RecTrac and attempt to process credit card sales.