10.3 and 3.1 Error (6491) **Button Widget and Main Menu has Scroll Bars
Problem
The screen resolution for RecTrac is incorrect on one workstation. RecTrac has scroll bars on the right and bottom sides of the window, and users are receiving **Button Widget errors when going from screen to screen.
Solution
The main RecTrac menu appearing with scroll bars and users getting button-widget errors on every screen are good indicators that a change was made to the resolution DPI setting on the workstation. To correct this error, reset the DPI settings to 96. You may need to reboot the workstation for your changes to take effect. Detailed instructions for resetting the resolution DPI to 96 for Windows XP and Vista appear below.
To Change the Resolution DPI Setting in Windows XP:
1 Exit all programs.
2 Right-click anywhere on the desktop and click Properties.
3 Click the Settings Tab and click Advanced in the lower right-hand corner.
4 Expand the DPI Setting drop-down list and select Normal size (96 DPI).
5 Click OK to the Challenge Message. Click Apply.
6 Restart the workstation, if necessary, for changes to take effect.
To Change the Resolution DPI Setting in Windows Vista / Windows 7
1 Exit all programs.
2 Go to the Control Panel
3 Go to Personalization
4 Go to Adjust Font Size (DPI)
5 Change the DPI to 96 and apply your settings.
6 Exit back to the main screen. You may need to restart the workstation for settings to take effect.
See Attachment: SMARTJTRK1.JPG