Question
I am running VIC.exe (not as a Windows service). I know I should start the VIC icon on my desktop before logging into RecTrac 3.1, but once in a while I login to RecTrac before starting VIC. The VIC window opens but the light stays blue (instead of green). Is there a way to get the green light to go on short of stopping VIC, logging out of RecTrac and re-doing in the correct order?
Answer
Yes. When in RecTrac, simply press the F5 key on your keyboard and answer the challenge message. That refresh will establish or re-establish the communication between your browser session and VIC. You may have to log in to RecTrac again.