3.1 VIC crashes when using Firefox to run RecTrac
Problem
We installed VIC using the Microsoft ClickOnce option. VIC is not working correctly in Firefox. It will not stay running and the .EXE will not update. The VIC log shows that they do not have the correct certificates. VIC is working with IE.
Solution
Your best option is to stop using the ClickOnce install and migrate to the new VIC using Windows Installer. Click here for the installation document.
If going to the new VIC is not an option for you, then do the following:
- Log into the PC as an Administrator.
- Launch VIC from the desktop icon and see whether it updates. If it does NOT, log into RecTrac using IE (use the Run as Admin option) and update VIC via the VIC Interface profile. Once VIC is updated, exit RecTrac and IE.
- Launch Firefox. Go to https://localhost:65110 and add the security certificate to Firefox.
- Log back into RecTrac and ensure VIC connects.
Note: 3.1.9.2 (February 2019) is the final version for VIC using the ClickOnce installation method. Vermont Systems will be deprecating the VIC ClickOnce install at some point in the future. After deprecating ClickOnce, the new VIC using Windows Installer will be your only option.