3.1 RecConnect not sending any emails via Gmail Server if a 'CC' is included
Problem
We use GMail as our GMail server. When running RecConnect reports in 3.1 and entering an email address in the CC field, the emails don't send. This seems like a recent problem and we're wondering whether it is related to build 3.1.05.15.
Solution
This is a known issue with Gmail Server and the CC field in RecConnect. Vermont Systems believes the isse was caused by a recent update to GMail Server and not the RecTrac product, since customers running RecTrac 3.1.06.15 and an older verson of GMail Server are not experiencing this issue. Regardless, the CC issue has been resolved and will be included in the next release of the RecTrac product AFTER build 3.1.06.16 (in other words, the fix is NOT in build 3.1.06.16.)
This fix is also patch-able for anyone running RecTrac 3.1.06.14 or greater. The patch file is located on the Vermont Systems sFTP site, in \File Updates And Drivers\RecTrac\3.1\Updates\3.1.06\Builds\_3.1.06.16_Patch_Files
Use Knowledge Base 1516 for the current login credentials to the sFTP site, if needed. Refer also to Vermont Systems Knowledge Base entry 3250 for patch file instructions.