WebTrac is down for a Web-Only Hosted Customer
Problem
WebTrac is down for a Web Only Hosted Customer, and users are receiving a WebTrac down message when accessing the site for online registrations.
Solution
There are essentially five (5) things to check when a hosted WebTrac page is not loading.
1. Make sure the WebTrac broker is running on the database/transaction server.
2. Verify whether the organization's external IP address recently changed. If yes the new IP needs to be provided to the hosted services department.
3. Verify whether the organization recently migrated to new database/transaction servers. If yes, a new remote hosting certificate needs to be generated.
4. Verify whether there have been updates to the organization's firewall. If yes, traffic needs to be allowed from the web server to their RecTrac server on TCP ports 2533, 2534, 2750-2799 (4035, 4036, 2700-2749 for WAN). Below is a list of IP addresses for Vermont Systems hosted web servers. Ports only need to be open to the IP address for the customer's assigned URL:
For Customers on RecTrac versions 10.3 or lower you would use:
- register.parksreconline.com: 162.250.58.10
- www.parksreconline.com: 162.250.58.10
- registerb.parksreconline.com: 162.250.58.10
- registerc.parksreconline.com: 66.35.56.145
For customers on RecTrac version 3.1, you would use:
-register1.vermontsystems.com: 64.250.179.100
-register2.vermontsystems.com: 66.35.56.145
5. If migrating to Progress 11.7, add the following to the broker environmental variables:
PSC_SSLSERVER_PROTOCOLS=TLSv1,TLSv1.2
PSC_SSLSERVER_CIPHERS=AES128-SHA,AES128-SHA256
6. Verify that the Windows firewall on the server is not blocking traffic.