3.1 AD SSO: Adding a new user and the Build Windows Users List in not working
Problem
Attempting to add a new user through RecTrac and the Build Windows Users List is not working. This organization is using Microsoft Active Directory for Single Sign On (SSO).
Solution
The organization's Domain Group is excessively large within Microsoft's Active Directory, so RecTrac couldn't load the Windows User list. It is necessary to create Organizational Units (OU) within Active Directory, and then assign OU as is appropriate to your Active Directory users. Afterwards, go to the SSO profile within RecTrac and apply filters to only the necessary OUs from Active Directory.
- Your organization's IT should use a tool such as Microsoft's ADSI to create some logical OUs and assign them to users. Creating OUs and assigning them through Active Directory is beyond the scope of this KB but do consult the Microsoft Active Directory documentation, YouTube, or the various IT articles discussing how to do this common process.
- In RecTrac, open Profile Assignments, select your SSO Profile and then click Update.
- For the SSO profile's "Distinguished AD Location for Users" option, use the syntax OU= to restrict the OU unit to look for. If there are multiple then separate them with commas: OU=,OU=.