How to end a Web Session
RecTrac 3.1.10.21.00
Table of Contents
Problem
We had a patron call in who was having an issue with purchasing on the WebTrac site. We have verified that the site is functional for other patrons and believe this to be an issue with this patron having multiple sessions going at once. How do we end open web sessions for a single family member within a household?
Solution
A household's web session can be ended from the Household Management update screen.
Steps For Solution
- From the RecTrac main menu. go to Household Management.
- From the DataGrid, locate and highlight the customer's household.
- Click Change.
- Click Web Details.
- Highlight the patron from the DataGrid you wish to end their web sessions.
- Click More > End Open Sessions.
This should end all open WebTrac sessions for this family member. If there are items in the customer's shopping cart, they will be removed.