How to Kick Patrons Off of WebTrac; end sessions
RecTrac 3.1.10.16.01
Table of Contents
Problem
I need to end a couple of patrons' WebTrac sessions so I can help them in-house or allow them to start fresh with a new session. How would I do that?
Solution
To remove/end any active sessions for WebTrac patrons, you will need to go to Session Management in RecTrac. Then, type in "WWW" in the "User" column to filter the session data grid by the WWW user and use the filter in the "Household" column to narrow the results down further to a particular household.
Once you find the session linked to the specific household number, highlight the session and click End Session to kick them out of WebTrac and end their session.
Steps For Solution
- In Rectrac, go to Session Management
- Set the DataGrid filter in the User column to WWW to only show WebTrac sessions
- Set the DataGrid filter in the Household column to the household number of the patron you wish to end their session
- Once located, highlight the session
- Click End Session
This will kick them off of WebTrac forcing them to start a new session.