Elavon & Customer Facing Terminal & RecTrac Payment Card Implementation
RecTrac 3.1
Table of Contents
Elavon is responsible for the sale, installation, configuration, and support for EMV Customer Facing Terminals for Vermont Systems RecTrac, GolfTrac, and CYMTrac application software installations using Elavon payment card services.
This document outlines respective responsibilities with regard to Elavon Customer Facing Terminal integration with RecTrac 3.1 and 10.3to ensure the success of each installation.
If you have questions about Elavon EMV integration with RecTrac after reading this document, please contact Vermont Systems Support by phone at 877-883-8757 or generate a Support Ticket through the Customer portal of the Vermont Systems Website using your Customer ID and password.
Note: Elavon-qualified Customer Facing Terminals are the Ingenico iSC Touch 250 (USB or Ethernet) and Equinox L5300 (USB only). Both can be used to process Elavon EMV payments.
Summary
Elavon EMV payment card processing is designed to work with only the above Customer Facing Terminals at this time. Vermont Systems does not sell, install, or support EMV payment card readers for Elavon customers. The physical units must be purchased, configured, and supported through Elavon. The Customer Facing Terminals must be:
· Configured for USB or Ethernet.
· If Ethernet, be configured with a static IP address.
Client workstations on your network on which you process credit card sales must:
· If Ethernet, be configured with a static IP address
· USB or Ethernet have Vermont Integration Client (VIC) installed as an Executable (RecTrac 3.1).
Vermont Systems will assist with and support RecTrac configuration and set up as it applies to Customer Facing Terminal, including installation of Credit Card and Pin Pad profile creation and linking, and standard daily processing functions, and VIC (RecTrac3.1. only).
Customer and Elavon Responsibilities Relating to Customer Facing Terminals
Elavon EMV payment card processing is designed to work with Customer Facing Terminals. Vermont Systems does not sell or support EMV payment card readers. The physical units must be purchased, configured and supported through Elavon.
The following are your responsibilities with Elavon:
1 Elavon must be your payment card processing solution.
2 Discuss with Elavon your roll out or testing plan. Are you converting all accounts? Simply testing a unit but want to stay live with non-EMV units until a certain period? Elavon has to make changes to your account so it is important that they know your plan for implementing. Your migration to the EMV readers must be scheduled with Elavon.
3 10.3 customers need to install Transvault 3.0 on the client computer. If testing on a PC that has an older version of Transvault you will need to uninstall the .17 or .19 and install. You may consider using a non-production computer for testing if you are not planning to immediately switch to EMV readers for that location and merchant account. This step is not necessary for 3.1 customers.
4 Purchase Customer Facing Terminals from Elavon. They do not support hardware they do not sell. When purchasing the units, confirm with Elavon that they will be shipped to you:
· With USB or Ethernet Cables. RecTrac has been coded to work with either USB or Ethernet Cable.
5 Upon receipt of Customer Facing Terminals, you must coordinate with Elavon to configure the hardware. Please do not contact Vermont Systems until after you have completed the hardware configuration for the Customer Facing Terminals with Elavon assistance, as needed.
When working with Elavon:
· Confirm the units shipped with USB or Ethernet cables.
· If Ethernet, confirm the units are configured for STATIC IP addressing. This is a "must" for Ethernet readers, as an IP Address mismatch between the reader and the POS workstation will result in login/processing failures. Do not agree to DHCP addressing.
· Work with Elavon to download and install the latest drivers for your card reader(s).
· Confirm the units have the latest Firmware. This can be verified with Elavon during the configuration process.
· Obtain a Client ID, Master Key, and Terminal ID from Elavon for each reader. Ensure each unit is configured with this data.
· Write these values down on a separate piece of paper, as they will be needed for RecTrac profile configuration.
6 Ensure each Customer Facing Terminal boots up properly.
7 After you have properly configured the Customer Facing Terminals, you are ready for RecTrac integration
8 Debit Card Customers (3.1 and 10.3):PIN Debit is NOT available with EMV, so accepting Debit Cards as Pin Debit Cards is not an option with EMV. Debit Cards must be taken as Credit Cards. Discuss this with Elavon as needed.
Contacts at Elavon:
The terminal installations are being handled by the Terminal Installation Team (800) 834-7790 Opt. 3. Call to schedule assistance. Elavon will contact Vermont Systems when the EMV readers are ready for Vermont Systems and the Customer to configure with RecTrac.
Customer IT Responsibilities Relating to Your Network
1 If Ethernet, assign STATIC IP Addresses to all workstations from which payments will be processed using Elavon and the Customer Facing Terminals. This is a "must"; since an IP Address mismatch between the Customer Facing Terminal and the POS workstation will result in login/processing failures. Do not assign DHCP addresses.
2 (RecTrac 3.1 only) InstallVIC.exe on EACH POS workstation from which credit cards will be processed using Elavon and the Customer Facing Terminals.
· VIC.EXE must be installed for each Windows User ID that will log into the workstation to process Elavon payment card transactions in RecTrac. Vermont Systems Support can assist with this process.
Customer and Vermont Systems Responsibilities Relating to Vermont Systems Products
Vermont Systems does not sell or support EMV payment card readers.
Vermont Systems will assist with and support RecTrac configuration and set up, as it applies to Customer Facing Terminals including installation of Credit Card and Pin Pad profile creation, and linking standard daily processing functions and VIC (RecTrac3.1). This should be scheduled with Vermont Systems support. Call1-877-883-8757 and choose option 1 for Support to schedule a time.
1 RecTrac 3.1. only: Ensure VIC.exe is properly installed on all workstations from which payments will be processed using Elavon and Customer Facing Terminals.
· VIC.EXE must be installed for each Windows User ID that will log in to the workstation to process Elavon payment card transactions in RecTrac.
2 Create and link Elavon payment card profiles. Ensure the Client ID, Master key, and Terminal ID information supplied from Elavon is correctly entered on the correct profiles.
· RecTrac 3.1 - Refer to TopicDoc - Electronic Transaction Systems (ETS) for step-by-step instructions, if needed.
· RecTrac 10.3 - Refer to Topic Doc - ETS ERI Credit Card Processing for step-by-step instructions, if needed. This document is available on the Vermont Systems Website • Downloads • Electronic Payment Solutions • Credit Card Processing- External Redirect Interfaces or you may contact Vermont Systems Support.
· Vermont Systems can/will assist customer with installation of Transvault 3.0 on the client.
· Uninstall of any previous versions of Transvault should be done first.
· Transvault 3.0 can be found in the WebClient device within RecTrac
3 Create and link PinPad profilesas needed. Ensure the Client ID, Master key, and Terminal ID informationsupplied from Elavon is correctly entered on the correct profiles.
· RecTrac 3.1 - Refer to TopicDoc - Electronic Transaction Systems (ETS) for step-by-step instructions, if needed.
· RecTrac 10.3 - Refer to Topic Doc - ETS ERI Credit CardProcessing for step-by-step instructions, if needed. This document is available on the Vermont Systems Website • Downloads • Electronic Payment Solutions • Credit Card Processing- External Redirect Interfaces or you may contact Vermont Systems Support.
4 Log out of RecTrac after linking the profiles.
5 On EACH POS workstation from which Elavon payments will be processed, log into Windows with a RecTrac User ID that will process transactions in RecTrac, and then log into RecTrac.
· Ensure the Customer Facing Terminal beeps. This beep is the signal that the unit is powered up and ready to process.
6 Process test transactions as needed.
7 Repeat Steps 5 and 6 above for each Windows User ID and each RecTrac ID that will be processing transactions.
Certified RecTrac, GolfTrac, CYMTrac - Release 3.1.05.06 –iSC250 Ethernet & USB
Certified RecTrac, GolfTrac, CYMTrac - Release 3.1.05.06 –iSC250 Ethernet & USB; Equinox L5300
Certified RecTrac, GolfTrac, CYMTrac - Release 10.3y02 –iSC250 Ethernet & USB
Note: Elavon qualified Customer Facing Terminals are the Ingenico iSC Touch 250 (USB or Ethernet) and EquinoxL5300 (USB only). Both can be used to process Elavon EMV.