"Payment not active" message when paying with credit card
RecTrac 3.1.10.31.00
Table of Contents
Problem
Customers are having issues paying with a credit card on WebTrac because they get an error message.
Error Message
“Payment not active”
Solution
This is because the Pay Code is an Allowed Pay Code in your Payment profile, but the Pay Code is set to "Inactive" in Payment Code Management.
Steps For Solution
- From the RecTrac main menu, go to Payment Code Management.
- Locate and highlight the credit card Pay Code producing this message in WebTrac.
- Click Change.
- Change Status from Inactive to Active.
- Click Save.
Attempt another transaction through WebTrac. This time the error should not be prompted.