Epson Receipt Printer Adding Length to Top of Receipts
RecTrac 3.1.10.10.00
Table of Contents
Problem
After updating to RecTrac version 3.1.10.10.03, the POS-based Epson printers started to add a feed of 8 inches prior to receipt printing. The full receipt does print, albeit with unnecessary blank paper space.
Solution
To resolve, open the printer settings and change the default "Paper Conversion" field from "Bottom" to "Top & Bottom." This should remove the extra blank paper.
Steps For Solution
- Click the Windows button.
- Type Printers and Scanners to prompt display of this option. Select this option once it displays.
- Find the Epson printer and highlight it.
- Click Printer Properties.
- Under the General tab, click the Preferences button located near the bottom.
- In the next window, select the tab for "Document Settings."
- Highlight the "Paper Conversion" field.
- On the bottom window, switch the setting from "Bottom" to "Top & Bottom."
- Click Okay.
- Try to print a receipt through the automatic process within RecTrac: Select the toggle either in Global Sales or in the Receipt Reprint program to confirm receipt print success.