Unable to send request to webserver server. error code = 12029
Problem
Customer has a hosted database and they were working fine previously. Now all sites cannot connect to RecTrac and are receiving this:
Unable to send request to webserver server. error code = 12029
When they try to connect to http://connect001.rectrac.com they get these errors:
Gateway GEO-IP alert
This request is blocked by the SonicWall Gateway Geo IP service.
Country name: Unknown
Initiator IP:999.999.999.999
The Hosting Environment has tested fine, as you can connect to the database from outside of their network.
Solution
This is due to the GEO software installed on the Hosting Environment. The software is configured to block IP requests of Unknown country origins.
VSI needed to 'white list' the IP addresses for their organization.