GL Interface Not Communicating with sFTP Server
RecTrac 3.1.10.12.00
Table of Contents
Problem
When attempting to run our GL Interface in communication with our sFTP site, communication fails. Our sFTP System Code is set up and we have verified the credentials. What is preventing the GL Interface - sFTP site communication?
Solution
Boosting the logging levels and receiving logs from Hosted revealed rejection of the Host Key. Cross referencing with a different hosted customer that uses sFTP revealed that they use a wildcard in their HostKey Field. Ultimately, we resolved by using a * (wildcard) in the HostKey field within the sFTP system code.
Steps For Solution
- From your RecTrac menu, navigate to System Code Management.
- Filter the DataGrid to only show sFTP System Codes.
- Select the System Code in question and click Change.
- Replace the existing HostKey with a * and click Save.
- Run your GL Interface for successful communication with your sFTP site.