Can multiple phone numbers on an account opt-in for SMS text messages?
RecTrac 3.1.10.21.00
Table of Contents
Problem
Can multiple phone numbers on an account opt-in to receive text messages?
Solution
Yes, if there are multiple cell phone numbers listed in an account all individuals can opt-in for messaging.
Note:
The below steps must be completed by your patron and cannot be completed by a staff member / RecTrac user.
Steps For Solution
- Instruct your patron to log into their WebTrac account.
- Have them click My Account.
- Have them click SMS Update.
- Here they will be able to see a list of multiple individuals with phone numbers able to opt-in or opt-out of receiving text messages.
- In line with the desired phone number, use the SMS Messaging Status drop-down to select Opted In.
- Click Submit to save your preference.
The phone number selected will now be opted into SMS messaging.