10.3 and 3.1 Determining the Account from which a Credit Card Refund is Processed for Sales from Other Merchants
Problem
When using PlugNPay or ETS as your Electronic Redirect Interface (ERI) credit card solution, you are able to link multiple accounts together under your general user account on the ETS or PNP site. Doing this allows you to process refunds from the merchant account to which you're linked for sales performed on a different merchant. In other words: you can refund a sale done in WebTrac (typically an eCommerce account) from a RecTrac merchant account, for example.
However, from which account is the refund processed: the account linked to the original sale or the account linked to the User ID processing the refund?
Solution
PlugNPay processes the refund to the account to which you are currently linked (i.e. the account linked to the User ID performing the refund). If your User ID is linked to the RecTrac merchant account and the sale was performed in WebTrac, PlugNPay will process the refund to the RecTrac account.
ETS processes the refund to the account from which the original sale was processed. If your User ID is linked to the RecTrac merchant account and the sale was performed in WebTrac, ETS will process the refund to the WebTrac account.